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Enterprise SaaS Vendors Accelerating Shift to Cloud Application Platforms

Publisher IDC
Published Apr 28, 2026
Length 9 Pages
SKU # IDC21152935

Description

The enterprise SaaS market is undergoing a vendor-driven transformation toward cloud application platforms, reshaping services delivery models and competitive dynamics.This shift also introduces new risks, including increased vendor dependency, compressed transformation timelines, and growing complexity in governing AI-driven operations across multiple platforms.The rise of agentic AI further reinforces this transition, introducing new models of interaction and orchestration across SaaS platforms. "Providers that adapt their operating models, invest in AI and proprietary assets, and align with outcome-based delivery will be best positioned to succeed in this evolving landscape," says Jennifer Thomson, associate VP, global services insights, IDC.

Table of Contents

9 Pages

Executive snapshot

Key takeaways

Recommended actions

New market developments and dynamics

SaaS-driven cloud transformation imperative

Changing enterprise expectations of SPs

Why integrated SaaS + cloud + AI practices matter

The emerging role of agentic AI in SaaS ecosystems

Assets and tools as the new differentiator

How providers are evolving their SaaS practices

Advice for the services provider

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