
Energetic AI and an Open Ecosystem Anchor Zoom's Ambitions at Perspectives 2025
Description
This IDC Market Note shares an overview of Zoom's Perspectives 2025 event. The event highlighted Zoom's transformation into a comprehensive AI-driven productivity and collaboration platform. Key initiatives include embedding AI for real-time assistance, enhancing user-centric customization, and converging UCCaaS and CCaaS into a unified ecosystem. The company is expanding its channel strategy, APIs, and developer tools to foster interoperability and global reach. Zoom's focus on AI-powered tools, seamless customer experiences, and an open ecosystem positions the company to compete with legacy providers while addressing evolving enterprise needs and driving operational efficiency.
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