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EX Transformation and Methods of AI-Human Enablement

Publisher IDC
Published Mar 29, 2024
Length 10 Pages
SKU # IDC18658456

Description

EX Transformation and Methods of AI-Human Enablement


This IDC Perspective discusses employee experience (EX) transformation and methods of AI-human enablement. The advancing march into AI enablement is introducing new challenges, concerns, and opportunities that are driving companies to rethink their risk and equity frameworks. HR is one of the operational stakeholders at the forefront of AI experimentation, but from the vantage point of the line of business (front office). Worker adoption of AI-enabled tools and resources is seen as fertile ground for improving business efficiency. As HR and the front office are charged to adapt AI for the workforce, framing its use cases requires careful consideration for how to manage the downside risks and fears about it to draw out its business benefits for productivity, knowledge management, and human enablement. "AI can be a powerful tool for human enablement," said Zachary Chertok, research manager, Employee Experience at IDC. "It has the power to transform and personalize how work is managed, supporting employees to bring their best selves to work and improving business value through greater strategic adaptability. Executives and managers must pay attention to both behavioral and technical aspects of AI enablement to drive resource adoption and achieve the full benefits of transformative outcomes. AI must focus on human enablement driven from front-office insights — done well, AI enablement will support more agile human outcomes to better align the business with its customers through improved employee enablement, experiences, and sentiment at work."

Please Note: Extended description available upon request.

Table of Contents

10 Pages
Executive Snapshot
Situation Overview
Driving AI Out of the Back Office
Applying AI in the Front Office
Interpretive and Predictive AI
Generative AI
Advice for the Technology Buyer
Getting Started: Perception Versus Reality
Continuing: Digital Enablement and Involvement
Learn More
Related Research
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