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EX Buyer Transformation Maturity, 1Q26: The HR-IT Partnership Becomes a Deeper Remit for AI Personalization

Publisher IDC
Published Mar 31, 2026
Length 8 Pages
SKU # IDC21057295

Description

This IDC Market Perspective explores how employee experience (EX) is continuing to mature and evolve well beyond its root themes in employee engagement and activation. From 2025 to 2026, the top concern for EX has shifted to prioritizing framing strategies for continuous talent placement as persistent and evolving skills gaps roadblock how the workforce can support adaptable business models. For technology vendors, shifting EX priorities into the data and insights orchestration layer is evolving HR as a deeper partnered stakeholder with IT to evaluate how new digital interaction points contribute value to AI training models, to personalization potential in the broader digital resourcing environment, and to employee enablement for seamless transition flows as their roles and task lists grow more fluid."Over the past five years, EX transformation has expanded to become tightly intertwined with the evolution and expansion of AI frameworks within organizations," says Zachary Chertok, senior research manager for HCM Applications and Agents at IDC. "Maturity growth is evolving the stakeholder set at the helm of EX transformation, rooting it more deeply in a better defined HR-IT partnership with stronger influences formalizing from the line of business including individual employee voices, feedback, and behavioral insights. As EX transformation maturity progresses, EX vendors must reframe their stakeholder appeal to each stakeholder layer to ensure that clients cannot see a path to personalized enablement without them and the insights they deliver."

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8 Pages

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