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Driving Government Customer-Focused IT Innovation with Design Thinking

Publisher IDC
Published Feb 12, 2024
Length 9 Pages
SKU # IDC18540145

Description

Driving Government Customer-Focused IT Innovation with Design Thinking


This IDC Perspective is an overview of design thinking, a design process that is widely and successfully used outside of IT. It is intended for government CIOs who are looking for tools to help improve chances for success with the complex and ambiguous IT initiatives that arise from digital transformation. It serves as a practical guide to key concepts and practices drawn from design thinking and includes an example framework for applying design thinking to an IT initiative to increase the probability of success and business impact."Government CIOs have long been challenged with building customer focus and empathy in their IT organizations and creating IT products and services that are desired and embraced by internal users and external constituencies," says Thom Rubel, adjunct research advisor with IDC's IT Executive Programs (IEP). "Design thinking is a powerful tool that can help with these challenges and should be in the toolkit of any CIO who intends to play a role in digitally transforming their agency."

Please Note: Extended description available upon request.

Table of Contents

9 Pages
Executive Snapshot
Situation Overview
Defining Design Thinking
Problem First
Idea First
People First
Choosing an Approach
Why and When to Use Design Thinking in Government
Approaches to Design Thinking and Government Examples
Stage 1: Observation and Empathy
Stage 2: Defining the Challenge
Stage 3: Ideation — From Broad to Narrow
Stage 4: Prototyping
Stage 5: Testing
Getting Started with Design Thinking
Advice for the Technology Leader
Conclusion
Learn More
Related Research
Synopsis

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