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Dreamforce 2025 Highlights the Challenges of Agentic Technology — And the Opportunities They Create for Services Vendors

Publisher IDC
Published Dec 02, 2025
Length 12 Pages
SKU # IDC20635544

Description

This IDC Market Perspective shares an overview of Salesforce's Dreamforce 2025 conference held October 14–16. Dreamforce 2025 was a significant turning point for Salesforce, which has transformed both its offering portfolio and its professional services operation to meet the real-world opportunities and challenges of agentic technology. "As agentic technology scales up across the enterprise, it is becoming clear that it has limitations as well as strengths, that it must be governed and controlled carefully, and that it must coexist with traditional deterministic enterprise software for the foreseeable future," said Douglas Hayward, senior research director, Worldwide Customer Experience Services and Strategies, IDC. "At Dreamforce, Salesforce showed that it understands both the challenges and the opportunities of agentic technology, and that it has a credible strategy for taking customers through what will be a major business transformation. That's a transformation in which they will need help from both Salesforce and its consulting partners."

Table of Contents

12 Pages

Executive Snapshot

New Market Developments and Dynamics

Advice for the Services Provider

The Future Is Hybrid — At Least for Now

Coming Down to Earth

Agentic Is a Business Challenge, Not (Just) a Technology Challenge

Driving Adoption of AI

FDE Looks Like a Great Move

But Pricing Remains WIP

Learn More

Related Research

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