Customer Life-Cycle Management in UC&C Is Growing in Importance

Customer Life-Cycle Management in UC&C Is Growing in Importance

This IDC Market Perspective discusses UC life-cycle management and its growing importance to businesses. The process of selecting the right UC stack is more complex today. Digital communications have moved to the core to facilitate hybrid work and need to support a wider variety of use cases. Different organizations are at different stages of their digital transformation journeys, which means that their ability to embrace modern technology will be different. This makes UC life-cycle management key in the selection process as businesses need guidance in choosing the most suitable stack that meets their requirements and drives their long-term goals. "UC life-cycle management is not new, but it is becoming more important in the IT buying process. UC is no longer about IP PBX, IP phones, connectivity, and basic UC features. The UC stack now needs to support complex workflows through a myriad of sophisticated products and technological stack. Businesses need guidance from vendors to select the right stack," said Oru Mohiuddin, research manager, European Unified Communications and Collaboration.

Please Note: Extended description available upon request.

Executive Snapshot

New Market Developments and Dynamics

Why UC Life-Cycle Management Is Important for Businesses

Digital Communication Technology Needs to Fulfill New Requirements to Enable Hybrid Work

UC Is More Complex, with Many Components Making It Hard to Decide on a Suitable Solution

Businesses Need Guidance in Deciding on the Right Infrastructure

There Are Concerns About Cloud Migration

Advice for the Services Providers

Help Businesses Link their Goals with UC Technology

Offer Flexibility so that Businesses can Choose What Fits Them Closest

Make Training a Part of UC Life-Cycle Management

Work Closely with Partners

Learn More

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