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The Cost of Downtime in Datacenter Environments: Key Drivers and How Support Providers Can Help

Publisher IDC
Published Mar 03, 2023
Length 11 Pages
SKU # IDC17783414

Description

The Cost of Downtime in Datacenter Environments: Key Drivers and How Support Providers Can Help

This IDC Perspective discusses the enterprises' need to keep downtime out of a mission-critical environment. Complex mission-critical applications and IT environments as a whole need to be supported differently than they have in the past."Mission-critical workloads may reside on infrastructure that runs many different workloads from test/development to mission critical," says Rob Brothers, vice president of IDC's Datacenter and Support Services. "Advanced support services from vendors play a critical role in keeping these systems up and running properly, so evaluating which support services is right for your enterprise needs should be of utmost importance."

Please Note: Extended description available upon request.

Table of Contents

11 Pages
Executive Snapshot
Situation Overview
Current State of Downtime in the Enterprise
Can Support Help Reduce Downtime?
Best Practices in Reducing Downtime
Advice for the Technology Buyer
Actions to Consider
Cost of Providing Support Internally Versus Externally
Skills Required to Support the Systems
Degree of Customization of the Environment
IT Resources
Key Considerations When Looking at External Providers
Learn More
Related Research
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