This IDC Market Note analyzes Cisco's customer experience (CX) strategy and its implications for the broader technology ecosystem. The report provides insights into Cisco's execution model, partner engagement, and alignment with industry trends.
Executive Snapshot
In This Market Note
IDC's Point of View
Executive Summary
Key Themes and Insights
1. CX as an AI-First Function
2. The AI-Ready Enterprise and Cisco's Role
3. Data, Telemetry, and Customer Value
4. Partner Transformation and Challenges
Strategic Implications
Conclusion
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Synopsis
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