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Cisco CX Analyst Day: AI-First Customer Experience and Partner Transformation

Publisher IDC
Published Jul 08, 2025
Length 6 Pages
SKU # IDC20188399

Description

This IDC Market Note analyzes Cisco's customer experience (CX) strategy and its implications for the broader technology ecosystem. The report provides insights into Cisco's execution model, partner engagement, and alignment with industry trends.

Table of Contents

6 Pages

Executive Snapshot

In This Market Note

IDC's Point of View

Executive Summary

Key Themes and Insights

1. CX as an AI-First Function

2. The AI-Ready Enterprise and Cisco's Role

3. Data, Telemetry, and Customer Value

4. Partner Transformation and Challenges

Strategic Implications

Conclusion

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