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A Blueprint for Building a Responsive Institution: Lessons Learned from Old Dominion University

Publisher IDC
Published Feb 14, 2025
Length 13 Pages
SKU # IDC19657017

Description

This IDC Perspective highlights Old Dominion University’s (ODU’s) efforts to modernize its student engagement model through digital transformation and demonstrates how its approach serves as a model for IDC’s Responsive Institution Framework. Through the institution’s Forward-Focused five-year strategic plan, ODU aims to create a connected, proactive student support experience, driving enrollment growth and improving student outcomes. The initiative focuses on unifying fragmented systems, improving data management, and leveraging AI to provide personalized, real-time support. This transformation aligns with IDC’s framework, emphasizing comprehensive, collaborative, available, and adaptive support to enhance student success in a competitive higher education landscape.“ODU’s transformation exemplifies the power of the Responsive Institution Framework, showcasing how technology, data, and a student-centered approach can create a seamless, adaptive support model that higher education institutions can emulate for long-term success.” — Matthew Leger, senior research manager, IDC’s Worldwide Education and EdTech Digital Strategies research program

Table of Contents

13 Pages

Executive Snapshot

Situation Overview

Introduction

The Foundations of a Responsive Institution

Building a Unified Student Experience

Measuring Student and Institutional Success

Challenges and Lessons Learned

What’s Next for ODU?

IDC’s Point of View

Alignment with IDC’s Responsive Institution Framework

Technology-Enabled, Data-Informed, But Human-Driven Support

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