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Artificial Intelligence in Telecommunications — Episode AI: A New Hope

Publisher IDC
Published Mar 11, 2024
Length 37 Pages
SKU # IDC18629772

Description

Artificial Intelligence in Telecommunications — Episode AI: A New Hope


This IDC Market Perspective presents AI use cases across those telecom operating domains from around the world to provide insights to Canadian telecom service providers on the opportunities to be had from further investments in AI. Artificial intelligence has been deployed by telecommunications service providers all over the world, including those in Canada. Tremendous benefits from AI are being achieved in all operating domains of market and sales, customer, product and service, resource, supplier, and enterprise."Telecommunications service providers around the world are finding dramatic improvements in customer experiences, operating efficiencies, revenue, and costs through a variety of AI-powered use cases," said Praveen Datta, research director, Canadian Communications Services. "Now is the time for Canadian telecommunications service providers to boldly pursue new opportunities that AI has given rise to while also establishing resolute AI ethical policy and governance structures internally."

Please Note: Extended description available upon request.

Table of Contents

37 Pages
Executive Snapshot
New Market Developments and Dynamics
Market and Sales Domain
AI Impacting Advertising
AI Recommendations
Spark Deep Dives on How It Developed BRAIN, an AI-Powered Decisioning Engine
Customer Domain
Churn Reduction
Order Process Improvements
AI Contact Centre
AI Chatbot
Improve Service and Support
Product Domain and Service Domain
Language Models
Security
Trials and Innovative Use Cases
Becoming an AI Company
Resource Domain
Network Build
Network Operations
Network Security
Environmental Concerns
Business Partner/Supplier Domain
Language Models
Network and Operations
Innovators and Start-Ups
Enterprise Domain
Foundational Agile, Data, and Application Investments
Internal Efficiency Gains
Employee Reductions
AI Ethics
Advice for Canadian Communications Service Providers
Develop Internal Fundamentals and Foundation for AI
Leverage AI to Create Efficiencies and Reduce Costs
Leverage AI to Increase Revenue and Create New Revenue Streams
Learn More
Related Research
Sources
Synopsis

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