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Amdocs Customer Engagement Puts Agents at the Center of the Telco Business

Publisher IDC
Published Jul 22, 2022
Length 4 Pages
SKU # IDC17313155

Description

Amdocs Customer Engagement Puts Agents at the Center of the Telco Business

This IDC Market Note discusses key highlights of the Amdocs Customer Engagement app, which brings to light the rapidly evolving nature of the contact center space, expected to be more than just about addressing queries and resolving issues. Contact centers are expected to play a pivotal role in driving customer loyalty and generating business revenue. Amdocs Customer Engagement is designed to provide agents with relevant information and context using AI/ML and automated functions to help agents provide the best service.

Please Note: Extended description available upon request.

Table of Contents

4 Pages
Executive Snapshot
In This Market Note
Amdocs Customer Engagement Is Designed for the Future Role of the Telco Agent
The Solution Addresses the Findings of Amdocs' Global Research on Agent Roles in the Telco Vertical
IDC's Point of View
Contact Center Is a Rapidly Evolving Space
Customer Satisfaction Is Increasingly About Creating Magical Moments
Current Hurdles with Logistics Make It Difficult to Create Magical Moments
Amdocs Customer Engagement can Overcome Hurdles to Create Magical Moments
Learn More
Related Research
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