AI-Powered T&E: Navigating Global Complexity with Intelligent Automation

This IDC Market Perspective explores how agentic AI revolutionizes global travel and expense management. It details AI’s capabilities in automating processes, enhancing compliance, optimizing costs, and improving employee experience across international operations. The document also advises T&E software suppliers on effectively marketing these AI-powered solutions.“In the era of global operations, managing travel and expenses shouldn’t be a complex journey. Agentic AI transforms T&E from a reactive chore to a proactive advantage, empowering businesses to effortlessly control costs, ensure worldwide compliance, and elevate the employee experience, no matter where they are,” Kevin Permenter, senior research director, Financial Applications, IDC.“The rise of agentic AI in corporate travel and expense management signals a pivotal shift for travel service providers. Businesses will increasingly demand seamless integration with AI-powered platforms that prioritize cost optimization, policy adherence, and enhanced traveler experiences. Providers that proactively adapt by offering AI-compatible services, personalized recommendations, and streamlined data exchange will thrive. Those that resist risk becoming less relevant as corporations leverage intelligent automation to directly manage their global travel needs with greater efficiency and control,” Dorothy Creamer Shaffer, senior research manager, Hospitality and Travel Digital Transformation Strategies, IDC.