Global Workforce Management Software Supply, Demand and Key Producers, 2026-2032
Description
The global Workforce Management Software market size is expected to reach $ 6120 million by 2032, rising at a market growth of 7.7% CAGR during the forecast period (2026-2032).
Workforce Management Software is a system intended to maximize the use of agent labor by projecting incoming call volumes and scheduling staff to meet needs exactly, by time of the day, day of the week, week of the month, etc. WFM systems use historical calling records, which are collected from the automatic call distribution system, to project future calling patterns and volumes for specified time frames. The core functions of WFM software include labor planning, time and attendance management, payroll management, tasking and staffing, and performance reporting.
It helps managers accurately and easily forecast staffing requirements across all customer-facing inbound, outbound, blended and back office resources. It also allows agents to manage their scheduling with tools for needs such as schedule trades and sequential shift bids.
Global Workforce Management Software key players include Kronos, Infor, Verint, etc. Global top three manufacturers hold a share over 45%.
North America is the largest production area, with a share about 55%, followed by Europe, and Asia, both have a share over 30 percent.
In terms of product, On-premises is the largest segment, with a share over 50%. And in terms of application, the largest application is <100 employees, followed by 100-499 employees, etc.
This report studies the global Workforce Management Software demand, key companies, and key regions.
This report is a detailed and comprehensive analysis of the world market for Workforce Management Software, and provides market size (US$ million) and Year-over-Year (YoY) growth, considering 2025 as the base year. This report explores demand trends and competition, as well as details the characteristics of Workforce Management Software that contribute to its increasing demand across many markets.
Highlights and key features of the study
Global Workforce Management Software total market, 2021-2032, (USD Million)
Global Workforce Management Software total market by region & country, CAGR, 2021-2032, (USD Million)
U.S. VS China: Workforce Management Software total market, key domestic companies, and share, (USD Million)
Global Workforce Management Software revenue by player, revenue and market share 2021-2026, (USD Million)
Global Workforce Management Software total market by Type, CAGR, 2021-2032, (USD Million)
Global Workforce Management Software total market by Application, CAGR, 2021-2032, (USD Million)
This report profiles major players in the global Workforce Management Software market based on the following parameters - company overview, revenue, gross margin, product portfolio, geographical presence, and key developments. Key companies covered as a part of this study include Kronos, Infor, Verint, NICE Systems, Aspect, Workforce Software, Clicksoftware, Calabrio, ATOSS, Genesys, etc.
This report also provides key insights about market drivers, restraints, opportunities, new product launches or approvals.
Stakeholders would have ease in decision-making through various strategy matrices used in analyzing the world Workforce Management Software market
Detailed Segmentation:
Each section contains quantitative market data including market by value (US$ Millions), by player, by regions, by Type, and by Application. Data is given for the years 2021-2032 by year with 2025 as the base year, 2026 as the estimate year, and 2027-2032 as the forecast year.
Global Workforce Management Software Market, By Region:
United States
China
Europe
Japan
South Korea
ASEAN
India
Rest of World
Global Workforce Management Software Market, Segmentation by Type:
On-Premises
Saas Cloud-Based
Global Workforce Management Software Market, Segmentation by Application:
Less Than 100 Employees
100-499 Employees
500-999 Employees
1,000-4,999 Employees
More Than 5000 Employees
Companies Profiled:
Kronos
Infor
Verint
NICE Systems
Aspect
Workforce Software
Clicksoftware
Calabrio
ATOSS
Genesys
Monet Software
InVision AG
Teleopti
Key Questions Answered
1. How big is the global Workforce Management Software market?
2. What is the demand of the global Workforce Management Software market?
3. What is the year over year growth of the global Workforce Management Software market?
4. What is the total value of the global Workforce Management Software market?
5. Who are the Major Players in the global Workforce Management Software market?
6. What are the growth factors driving the market demand?
Workforce Management Software is a system intended to maximize the use of agent labor by projecting incoming call volumes and scheduling staff to meet needs exactly, by time of the day, day of the week, week of the month, etc. WFM systems use historical calling records, which are collected from the automatic call distribution system, to project future calling patterns and volumes for specified time frames. The core functions of WFM software include labor planning, time and attendance management, payroll management, tasking and staffing, and performance reporting.
It helps managers accurately and easily forecast staffing requirements across all customer-facing inbound, outbound, blended and back office resources. It also allows agents to manage their scheduling with tools for needs such as schedule trades and sequential shift bids.
Global Workforce Management Software key players include Kronos, Infor, Verint, etc. Global top three manufacturers hold a share over 45%.
North America is the largest production area, with a share about 55%, followed by Europe, and Asia, both have a share over 30 percent.
In terms of product, On-premises is the largest segment, with a share over 50%. And in terms of application, the largest application is <100 employees, followed by 100-499 employees, etc.
This report studies the global Workforce Management Software demand, key companies, and key regions.
This report is a detailed and comprehensive analysis of the world market for Workforce Management Software, and provides market size (US$ million) and Year-over-Year (YoY) growth, considering 2025 as the base year. This report explores demand trends and competition, as well as details the characteristics of Workforce Management Software that contribute to its increasing demand across many markets.
Highlights and key features of the study
Global Workforce Management Software total market, 2021-2032, (USD Million)
Global Workforce Management Software total market by region & country, CAGR, 2021-2032, (USD Million)
U.S. VS China: Workforce Management Software total market, key domestic companies, and share, (USD Million)
Global Workforce Management Software revenue by player, revenue and market share 2021-2026, (USD Million)
Global Workforce Management Software total market by Type, CAGR, 2021-2032, (USD Million)
Global Workforce Management Software total market by Application, CAGR, 2021-2032, (USD Million)
This report profiles major players in the global Workforce Management Software market based on the following parameters - company overview, revenue, gross margin, product portfolio, geographical presence, and key developments. Key companies covered as a part of this study include Kronos, Infor, Verint, NICE Systems, Aspect, Workforce Software, Clicksoftware, Calabrio, ATOSS, Genesys, etc.
This report also provides key insights about market drivers, restraints, opportunities, new product launches or approvals.
Stakeholders would have ease in decision-making through various strategy matrices used in analyzing the world Workforce Management Software market
Detailed Segmentation:
Each section contains quantitative market data including market by value (US$ Millions), by player, by regions, by Type, and by Application. Data is given for the years 2021-2032 by year with 2025 as the base year, 2026 as the estimate year, and 2027-2032 as the forecast year.
Global Workforce Management Software Market, By Region:
United States
China
Europe
Japan
South Korea
ASEAN
India
Rest of World
Global Workforce Management Software Market, Segmentation by Type:
On-Premises
Saas Cloud-Based
Global Workforce Management Software Market, Segmentation by Application:
Less Than 100 Employees
100-499 Employees
500-999 Employees
1,000-4,999 Employees
More Than 5000 Employees
Companies Profiled:
Kronos
Infor
Verint
NICE Systems
Aspect
Workforce Software
Clicksoftware
Calabrio
ATOSS
Genesys
Monet Software
InVision AG
Teleopti
Key Questions Answered
1. How big is the global Workforce Management Software market?
2. What is the demand of the global Workforce Management Software market?
3. What is the year over year growth of the global Workforce Management Software market?
4. What is the total value of the global Workforce Management Software market?
5. Who are the Major Players in the global Workforce Management Software market?
6. What are the growth factors driving the market demand?
Table of Contents
115 Pages
- 1 Supply Summary
- 2 Demand Summary
- 3 World Workforce Management Software Companies Competitive Analysis
- 4 United States VS China VS Rest of World (by Headquarter Location)
- 5 Market Analysis by Type
- 6 Market Analysis by Application
- 7 Company Profiles
- 8 Industry Chain Analysis
- 9 Research Findings and Conclusion
- 10 Appendix
Pricing
Currency Rates
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