Use Case - Aegon's Implementation of Pega Technology

Use Case - Aegon's Implementation of Pega Technology


Many insurance companies are still reliant on legacy infrastructure, which has proven to be reliable over the years. But dependence on legacy systems with inflexible software and outdated programming language is placing companies at risk of multiple challenges, including matching changing customer demands, data security concerns, and system stability issues. As a result, insurance companies are moving to streamline and modernize their legacy systems to mitigate issues associated with claims processing and to automate mundane tasks in order to improve efficiencies and related costs.

echnology companies like Pega are offering solutions including robotic process automation, customer relationship management, business process management, and case management to insurance providers to power digital transformation and transform them from product-centric to customer-centric enterprises.

In a similar vein, Aegon has implemented Pega’s technology to enhance the customer experience, streamline manual business processes, and improve claims management processes.

This report explores Aegon’s deployment of Pega’s technology to replace its traditional processes and enhance its internal processes in order to transform into a truly digital insurer. The report identifies the main challenges Aegon faced with earlier methods, highlights the solution deployed by Aegon to address the challenges, and covers the deployment process, benefits, and outcomes.


  • Aegon selected Pega’s technology to manage and automate around 120 of its core insurance processes, including transfer quotes and transfer settlements, payroll payments, and claims management.
  • Pega’s technology enabled Aegon to focus on the key areas of automation, front-office transformation, and process orchestration.
Reasons to Buy
  • Gain insight into Aegon's implementation of Pega's technology.
  • Learn about the major challenges Aegon faced prior to implementing Pega's solution.
  • Discover the key benefits achieved by Aegon post-deployment.

Solution Deployed
Future Perspective

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