Use Case - Aegon's Implementation of Pega Technology
Many insurance companies are still reliant on legacy infrastructure, which has proven to be reliable over the years. But dependence on legacy systems with inflexible software and outdated programming language is placing companies at risk of multiple challenges, including matching changing customer demands, data security concerns, and system stability issues. As a result, insurance companies are moving to streamline and modernize their legacy systems to mitigate issues associated with claims processing and to automate mundane tasks in order to improve efficiencies and related costs.
echnology companies like Pega are offering solutions including robotic process automation, customer relationship management, business process management, and case management to insurance providers to power digital transformation and transform them from product-centric to customer-centric enterprises.
In a similar vein, Aegon has implemented Pega’s technology to enhance the customer experience, streamline manual business processes, and improve claims management processes.
This report explores Aegon’s deployment of Pega’s technology to replace its traditional processes and enhance its internal processes in order to transform into a truly digital insurer. The report identifies the main challenges Aegon faced with earlier methods, highlights the solution deployed by Aegon to address the challenges, and covers the deployment process, benefits, and outcomes.
Learn how to effectively navigate the market research process to help guide your organization on the journey to success.Download eBook