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Global Business Process Management Services Growth Opportunities

Publisher Frost & Sullivan
Published Jul 18, 2022
SKU # MC17305766

Description

Global Business Process Management Services Growth Opportunities

Traditional BPM and customer experience (CX) services are undergoing a paradigm shift. The need for effective and efficient front- and back-office operations has led to process optimization through digitalization. In the past, organizations focused primarily on optimizing their front-office operations (customer facing functions including customer service and sales), while back-office processes (support functions including finance, accounting, and human resources) took a back seat. Both front- and back-office processes play a fundamental role in keeping day-to-day operations running smoothly and sustaining long-term business growth. Inefficient back-office operations such as legacy infrastructure and applications, manual processes, and siloed data sources have a significant impact on employee productivity and customer service.

Organizations are reimagining their business operations by applying digital technologies that help them unlock value and successfully address challenges. Digital transformation is now a fundamental part of every company’s growth and competitive strategy. To achieve a meaningful digital transformation, organizations should redesign and streamline their front- and back-office operations. Digitally savvy executives around the world are realizing that efforts to transform customer-facing operations are futile without effective and seamlessly integrated back-office operations.

Table of Contents

    • Innovative Business Models
    • Customer Value Chain Compression
    • Transformative Mega Trends
    • Internal Challenges
    • Competitive Intensity
    • Geopolitical Chaos
    • Disruptive Technologies
    • Industry Convergence
    • Innovative Business Models
    • Internal Challenges
    • Disruptive Technologies
    • Introduction
  • Digital Transformation in a Post-pandemic World
  • Top Digital Transformation Priorities and Challenges
    • Growth Opportunity 1-Partner for Digital Transformation Success
    • Context and Definition
    • Call to Action
  • Growth Pipeline EngineTM
  • Legal Disclaimer

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