Next Generation 911 (2026 Edition)
Description
Next Generation 911 (NG911) represents an industry transformation that proactively enhances public safety by acknowledging and catering to the rapidly evolving demands, products, lifestyles, and technologies of citizens. In contrast to the legacy voice-centric enhanced 9-1-1 (E9-1-1) network, NG911 supports a more diverse set of Internet Protocol (IP)-based communications that will enhance the speed, accuracy, and preparation of first responders. More specifically, NG911 introduces an array of innovative features and functionality that will significantly expand public safety capabilities and allow end users to efficiently relay text, data, video, and IP-based voice calls in emergency situations.
The proliferation of the Internet of Things (IoT), smart cities, connected vehicles, and wearables will trigger new growth opportunities for NG911 systems that can source, manage, and monetize connected data sources to enhance incident intelligence and situational awareness for first responders. The volume of connected data now available to public safety entities and the velocity at which it must be processed can overwhelm the capabilities of existing public safety systems, requiring new solutions.
Machine learning (ML), artificial intelligence (AI), and cloud platforms will be critical for managing, organizing, and analyzing the massive amounts of new data sources now enabled by NG911. The ability to determine “what is relevant” from “what is noise” in the context of emergency events will be essential to optimizing outcomes. As the public safety sector evolves to be a more data-intensive environment and applications become more sophisticated, a platform-centric approach to NG911 has become the preferred architecture to future-proof NG911 systems.
In this study Frost & Sullivan outlines the NG911 vision and its progress; analyzes key industry trends and market dynamics; identifies key market participants in the NG911 ecosystem and maps out where they reside on the NG911 value chain; provides an overview of an i3-compliant NG911 system; analyzes partnerships between ecosystem participants; provides market metrics and forecasts for NG911 penetration and revenues (2025–2030); and provides market share for NG911 primary contract holders, Next Gen Core Services (NGCS) providers, and Call Handling Equipment (CHE) providers.
The proliferation of the Internet of Things (IoT), smart cities, connected vehicles, and wearables will trigger new growth opportunities for NG911 systems that can source, manage, and monetize connected data sources to enhance incident intelligence and situational awareness for first responders. The volume of connected data now available to public safety entities and the velocity at which it must be processed can overwhelm the capabilities of existing public safety systems, requiring new solutions.
Machine learning (ML), artificial intelligence (AI), and cloud platforms will be critical for managing, organizing, and analyzing the massive amounts of new data sources now enabled by NG911. The ability to determine “what is relevant” from “what is noise” in the context of emergency events will be essential to optimizing outcomes. As the public safety sector evolves to be a more data-intensive environment and applications become more sophisticated, a platform-centric approach to NG911 has become the preferred architecture to future-proof NG911 systems.
In this study Frost & Sullivan outlines the NG911 vision and its progress; analyzes key industry trends and market dynamics; identifies key market participants in the NG911 ecosystem and maps out where they reside on the NG911 value chain; provides an overview of an i3-compliant NG911 system; analyzes partnerships between ecosystem participants; provides market metrics and forecasts for NG911 penetration and revenues (2025–2030); and provides market share for NG911 primary contract holders, Next Gen Core Services (NGCS) providers, and Call Handling Equipment (CHE) providers.
Table of Contents
93 Pages
- List of Abbreviations
- Key Questions This Deliverable Addresses
- NG911 Growth Environment
- Why is it Increasingly Difficult to Grow?
- The Strategic Imperative 8™
- The Impact of the Top Strategic Imperatives on the Public Safety Industry
- NG911 High-Level Objectives
- The Evolution of 911
- NG911 Technical Discussion: The Various Flavors of NG911
- Overview of an i3-Compliant NG911 Architecture
- Scope of Analysis
- NG911 Ecosystem
- Segmentation and Definitions
- Key Competitors
- Growth Metrics
- Growth Drivers
- Growth Restraints
- Funding Trends and Opportunities
- NG911 Revenue Forecast Elements
- Revenue Forecast
- Revenue Forecast by Segment
- Revenue Forecast Analysis
- Growth Opportunity Analysis—Primary NG911 Service Providers
- Competitive Environment
- Market Dynamics
- Notable NG911 Developments (2025)
- California Moves Away from Regionalized NG911 Approach
- US Market Penetration—Closed NG911 Contracts by State (YE 2025)
- Market Metrics—Forecast Considerations
- Market Penetration Forecast
- Market Penetration Analysis
- Market Share
- Market Share Analysis: Top Competitors
- Key Considerations in a NG911 Award
- Growth Opportunity Analysis—NGCS
- Competitive Environment
- Growth Metrics
- Forecast Methodology and Analysis
- Revenue Forecast
- Market Share
- Market Share Analysis: Top Competitors
- Competitive Environment
- Growth Metrics
- Forecast Methodology and Analysis
- Revenue Forecast
- Market Share
- Market Share Analysis: Top Competitors
- Competitive Environment
- Growth Metrics
- Forecast Methodology and Analysis
- Revenue Forecast
- Growth Opportunity Analysis—ECC Operational Solutions
- Competitive Environment
- Growth Metrics
- Forecast Methodology and Analysis
- Revenue Forecast
- Growth Opportunity 1: NG911 Primary Service Providers: Network-as-a Service for Supplemental Data
- Growth Opportunity 2: NGCS Providers: NENA i3-Compliant NG911
- Growth Opportunity 3: CHE Providers: Call Handling-as-a-Service Cloud Solutions
- Growth Opportunity 4: GIS Providers: Indoor Mapping Solutions with Z-Axis Location
- Growth Opportunity 5: ECC Solution Providers: AI-Supported Applications
- Benefits and Impacts of Growth Opportunities
- Action Items & Next Steps
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