Report cover image

Janitorial & Carpet Cleaning Services

Published Mar 16, 2026
SKU # FRRS21012513

Description

Companies in this industry clean building interiors, windows, carpets, and upholstery. Major US companies include divisions of companies such as ABM Industries, Coverall North America, Jani-King, Stanley Steemer, and Terminix; major companies based outside the US include divisions of Aeon Delight (Japan), Consorzio Nazionale Servizi (Italy), ISS World Services (Denmark), Mitie Group (UK), and Wisag (Germany).

The global cleaning services market is expected to reach about $735 billion by 2032, growing at a compound annual growth rate (CAGR) of about 7%, according to Fortune Business Insights. North America, Europe, and Australia have the high market maturity regions.

The US janitorial services and carpet cleaning industry consists of about 60,000 janitorial establishments (single-location companies and units of multi-location companies) with combined annual revenue of about $50 billion and about 7,500 carpet and upholstery cleaning establishments with combined annual revenue of about $3 billion.

COMPETITIVE LANDSCAPE

Commercial real estate occupancy drives demand for cleaning services. The profitability of individual companies depends on good marketing. Large companies have an advantage in serving customers with multiple locations. Small companies can compete effectively in local markets, especially for small business and residential customers.

The US janitorial services industry and the US carpet cleaning industry are fragmented: the 50 largest companies of both industries generate about 30% of revenue and 25%, respectively.

Janitorial services companies compete with entities that provide multi-function facilities management services, which may include including security, maintenance, and parking as well as cleaning services. Some building operators are choosing to establish in-house janitorial crews, eliminating the need for contract work. Low barriers to entry enable small startups to compete with established players in the industry. Providers of house cleaning services for residential customers compete with independent contractors.

PRODUCTS, OPERATIONS & TECHNOLOGY

Janitorial and custodial services account for 60% of the industry revenue, while on-site cleaning services account for 40%. Operations consist of crews cleaning commercial and industrial facilities and residential buildings by hand or with the help of basic equipment like floor polishers.

Water, steam, and/or various chemicals are injected into a carpet and removed by vacuum along with dirt and stains. Some companies use proprietary application/extraction systems. Cleaning companies buy supplies and equipment from distributors and manufacturers. Some carpet cleaning companies also offer water damage restoration services; leather cleaning; hardwood, tile, and grout cleaning; air duct cleaning; and cleaning for cars, boats, and RV interiors.

Table of Contents

Industry Overview
Quarterly Industry Update
Business Challenges
Business Trends
Industry Opportunities
Call Preparation Questions
Financial Information
Industry Forecast
Web Links and Acronyms

Search Inside Report

How Do Licenses Work?
Request A Sample
Head shot

Questions or Comments?

Our team has the ability to search within reports to verify it suits your needs. We can also help maximize your budget by finding sections of reports you can purchase.