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Customer Relationship Management Market Size, Share, and Analysis, By Deployment (On Premise, Cloud), By Solutions (Customer Service, Customer Experience Management, CRM Analytics, Marketing Automation, Salesforce Automation, Social Media Monitoring), By

Publisher Fatpos Global
Published Apr 01, 2024
Length 418 Pages
SKU # FAGL18942627

Description

Customer Relationship Management Market Size, Share, and Analysis, By Deployment (On Premise, Cloud), By Solutions (Customer Service, Customer Experience Management, CRM Analytics, Marketing Automation, Salesforce Automation, Social Media Monitoring), By Enterprise Size (Small and Medium Enterprise, Large Enterprise), By End User (BFSI, Healthcare, Retail, Manufacturing, IT& Telecommunication) and By Region (North America, Europe, Asia-Pacific, And Rest of the World) And Regional Forecast 2024-2034


Customer Relationship Management Market Size, Share, and Analysis, By Deployment (On Premise, Cloud), By Solutions (Customer Service, Customer Experience Management, CRM Analytics, Marketing Automation, Salesforce Automation, Social Media Monitoring), By Enterprise Size (Small and Medium Enterprise, Large Enterprise), By End User (BFSI, Healthcare, Retail, Manufacturing, IT& Telecommunication) and By Region (North America, Europe, Asia-Pacific, And Rest of the World) And Regional Forecast 2024-2034

PRODUCT OVERVIEW

Customer Relationship Management Market is anticipated to grow at a CAGR of 13.4% during the forecast period (2024-2034), with the market size valued at USD 76.6 billion in 2023 and projected to reach USD 306.8 billion by 2034.

Customer Relationship Management (CRM) consists a set of technologies that are produced to improve a company’s interaction with its customers. It generally consists management of customer data and enhancing the overall customer satisfaction and experience. By using the various data visualizations and insights, companies can understand customer needs, behaviours and preferences, which allows for more personalized and targeted engagement. The market includes a diverse range of CRM software applications and various services that are offered by various vendors, it spans on both on premise and cloud solutions, which helps in accommodating different needs and preferences of businesses. Every player in the market aims to provide services with innovative features and stay ahead in the technological environment.

MARKET HIGHLIGHTS

Customer Relationship Management (CRM) Market is anticipated to reach USD 306.8 billion, growing at a CAGR of 13.4% during the forecast period owing to the increased focus on customer-centric strategies and the integration of advanced technologies, such as AI and cloud computing, are driving growth in the CRM market. The CRM market consists of services and software which are deployed based on cloud and on premise variants which help in improving consumer experiences by providing solutions such as Customer Service, Customer Experience Management, CRM Analytics, Marketing Automation, Salesforce Automation and Social Media Monitoring. Different enterprises ranging from Small and Medium Enterprise & Large Enterprise access CRM based services expanding to different industries such as BFSI, Healthcare, Retail, Manufacturing and IT& Telecommunication.

Medium Voltage Cables Market Segments:
  • By Deployment
  • On premise
  • Cloud
  • By Solutions
  • Customer Service
  • Customer Experience Management
  • CRM Analytics
  • Marketing Automation
  • Salesforce Automation
  • Social Media Monitoring
  • By Enterprise Size
  • Small and Medium Enterprise
  • Large Enterprise
  • By End User
  • BFSI
  • Healthcare
  • Retail, Manufacturing
  • IT& Telecommunication
MARKET DYNAMICS

Growth Drivers

Integration of ML and AI technologies with CRM technology is enhancing customer experience

Growing adoption of cloud based solutions are providing both adaptability and flexibility.

Restraint

Security and Privacy Concerns are effecting the total market growth

Key Players
  • Salesforce
  • Microsoft Dynamics 365
  • Oracle RightNow
  • HubSpot
  • SAP CRM
  • Zoho CRM
  • SugarCRM
  • NetSuite CRM
  • Pegasystems
  • Pipedrive
  • Insightly
  • Freshworks CRM
  • Copper CRM
  • Keap
  • monday.com
  • Other Prominent Players (Company Overview, Business Strategy, Key Product Offerings, Financial Performance, Key Performance Indicators, Risk Analysis, Recent Development, Regional Presence, SWOT Analysis)
Global Laboratory Temperature Control Units Market is further segmented by region into:
  • North America Market Size, Share, Trends, Opportunities, Y-o-Y Growth, CAG.R – United States and Canada
  • Latin America Market Size, Share, Trends, Opportunities, Y-o-Y Growth, CAGR – Mexico, Argentina, Brazil and Rest of Latin America
  • Europe Market Size, Share, Trends, Opportunities, Y-o-Y Growth, CAGR – United Kingdom, France, Germany, Italy, Spain, Belgium, Hungary, Luxembourg, Netherlands, Poland, NORDIC, Russia, Turkey and Rest of Europe
  • Asia Pacific Market Size, Share, Trends, Opportunities, Y-o-Y Growth, CAGR – India, China, South Korea, Japan, Malaysia, Indonesia, New Zealand, Australia and Rest of APAC
  • Middle East and Africa Market Size, Share, Trends, Opportunities, Y-o-Y Growth, CAGR – North Africa, Israel, GCC, South Africa and Rest of MENA
Reasons to Purchase this Report
  • Qualitative and quantitative analysis of the market based on segmentation involving both economic as well as non-economic factors
  • Provision of market value (USD Billion) data for each segment and sub-segment
  • Indicates the region and segment that is expected to witness the fastest growth as well as to dominate the market
  • Analysis by geography highlighting the consumption of the product/service in the region as well as indicating the factors that are affecting the market within each region
  • Competitive landscape which incorporates the market ranking of the major players, along with new service/product launches, partnerships, business expansions, and acquisitions in the past five years of companies profiled
  • Extensive company profiles comprising of company overview, company insights, product benchmarking, and SWOT analysis for the major market players
  • The current as well as the future market outlook of the industry with respect to recent developments which involve growth opportunities and drivers as well as challenges and restraints of both emerging as well as developed regions
  • Includes in-depth analysis of the market of various perspectives through Porter’s five forces analysis
  • Provides insight into the market through Value Chain
  • Market dynamics scenario, along with growth opportunities of the market in the years to come
  • 3-month post-sales analyst support.
*Please Note: The report will be delivered in 4-5 business days upon order confirmation*

Table of Contents

418 Pages
1. Executive Summary
1.1. Regional Market Share
1.2.Business Trends
1.3. Customer Relationship Management (CRM) Market: COVID-19 Outbreak
1.4. Regional Trends
1.5. Segmentation Snapshot
2. Research Methodology
2.1.Research Objective
2.2. Research Approach
2.3. Data Sourcing and Methodology
2.4.Primary Research
2.5.Secondary Research
2.5.1.Paid Sources
2.5.2. Public Sources
2.6. Market Size Estimation and Data Triangulation
3. Market Characteristics
3.1.Market Definition
3.2.Customer Relationship Management (CRM) Market: COVID-19 Impact
3.3. Key Segmentations
3.4.Key Developments
3.5.Allied Industry Data
4.Customer Relationship Management (CRM) Market – Industry Insights
4.1. Industry Segmentation
4.2.COVID-19 overview on world economy
4.3.Industry ecosystem Channel analysis
4.4.Innovation & Sustainability
5. Macroeconomic Indicators
6. Recent Developments
7. Market Dynamics
7.1.Introduction
7.2. Growth Drivers
7.3. Market Opportunities
7.4.Market Restraints
7.5. Market Trends
8.Risk Analysis
9. Market Analysis
9.1.Porters Five Forces
9.2. PEST Analysis
9.2.1.Political
9.2.2. Economic
9.2.3. Social
9.2.4. Technological
10.Customer Relationship Management (CRM) Market
10.1.Overview
10.2. Historical Analysis (2019-2022)
10.2.1. Market Size, Y-o-Y Growth (%) and Market Forecast
11. Customer Relationship Management (CRM) Market Size & Forecast 2024A-2034F
11.1. Overview
11.2.Key Findings
11.3.Market Segmentation
11.3.1. By Deployment
11.3.1.1. On Premise
11.3.1.1.1.By Value (USD Million) 2024-2034F
11.3.1.1.2. Market Share (%) 2024-2034F
11.3.1.1.3. Y-o-Y Growth (%) 2024-2034F
11.3.1.2. Cloud
11.3.1.2.1. By Value (USD Million) 2024-2034F
11.3.1.2.2.Market Share (%) 2024-2034F
11.3.1.2.3.Y-o-Y Growth (%) 2024-2034F
11.3.2.By Solutions
11.3.2.1.Customer Service
11.3.2.1.1. By Value (USD Million) 2024-2034F
11.3.2.1.2.Market Share (%) 2024-2034F
11.3.2.1.3.Y-o-Y Growth (%) 2024-2034F
11.3.2.2. Customer Experience Management
11.3.2.2.1.By Value (USD Million) 2024-2034F
11.3.2.2.2. Market Share (%) 2024-2034F
11.3.2.2.3. Y-o-Y Growth (%) 2024-2034F
11.3.2.3.CRM Analytics
11.3.2.3.1.By Value (USD Million) 2024-2034F
11.3.2.3.2. Market Share (%) 2024-2034F
11.3.2.3.3. Y-o-Y Growth (%) 2024-2034F
11.3.2.4.Marketing Automation
11.3.2.4.1.By Value (USD Million) 2024-2034F
11.3.2.4.2. Market Share (%) 2024-2034F
11.3.2.4.3. Y-o-Y Growth (%) 2024-2034F
11.3.2.5. Salesforce Automation
11.3.2.5.1.By Value (USD Million) 2024-2034F
11.3.2.5.2. Market Share (%) 2024-2034F
11.3.2.5.3. Y-o-Y Growth (%) 2024-2034F
11.3.2.6.Social Media Monitioring
11.3.2.6.1.By Value (USD Million) 2024-2034F
11.3.2.6.2. Market Share (%) 2024-2034F
11.3.2.6.3. Y-o-Y Growth (%) 2024-2034F
11.3.3.By Enterprise Type
11.3.3.1.Small and Medium Enterprise
11.3.3.1.1. By Value (USD Million) 2024-2034F
11.3.3.1.2.Market Share (%) 2024-2034F
11.3.3.1.3.Y-o-Y Growth (%) 2024-2034F
11.3.3.2. Large Enterprise
11.3.3.2.1.By Value (USD Million) 2024-2034F
11.3.3.2.2. Market Share (%) 2024-2034F
11.3.3.2.3. Y-o-Y Growth (%) 2024-2034F
11.3.4.By End User
11.3.4.1.BFSI
11.3.4.1.1. By Value (USD Million) 2024-2034F
11.3.4.1.2.Market Share (%) 2024-2034F
11.3.4.1.3.Y-o-Y Growth (%) 2024-2034F
11.3.4.2. Healthcare
11.3.4.2.1.By Value (USD Million) 2024-2034F
11.3.4.2.2. Market Share (%) 2024-2034F
11.3.4.2.3. Y-o-Y Growth (%) 2024-2034F
11.3.4.3.Retail
11.3.4.3.1.By Value (USD Million) 2024-2034F
11.3.4.3.2. Market Share (%) 2024-2034F
11.3.4.3.3. Y-o-Y Growth (%) 2024-2034F
11.3.4.4.Manufacturing
11.3.4.4.1.By Value (USD Million) 2024-2034F
11.3.4.4.2. Market Share (%) 2024-2034F
11.3.4.4.3. Y-o-Y Growth (%) 2024-2034F
11.3.4.5.IT & Telecommunications
11.3.4.5.1.By Value (USD Million) 2024-2034F
11.3.4.5.2. Market Share (%) 2024-2034F
11.3.4.5.3. Y-o-Y Growth (%) 2024-2034F
12.North America Customer Relationship Management (CRM) Market Size & Forecast 2024A-2034F
12.1.Overview
12.2. Key Findings
12.3. Market Segmentation
12.3.1.By Deployment
12.3.2. By Solutions
12.3.3. By Enterprise Type
12.3.4. By End user
12.4. Country
12.4.1. United States
12.4.2. Canada
13.Europe Customer Relationship Management (CRM) Market Size & Forecast 2024A-2034F
13.1.Overview
13.2. Key Findings
13.3. Market Segmentation
13.3.1.By Deployment
13.3.2. By Solutions
13.3.3. By Enterprise Type
13.3.4. By End user
13.4.Country
13.4.1.Germany
13.4.2. United Kingdom
13.4.3. France
13.4.4. Italy
13.4.5. Spain
13.4.6. Russia
13.4.7. Rest of Europe (BENELUX, NORDIC, Hungary, Turkey & Poland)
14.Asia-Pacific Customer Relationship Management (CRM) Market Size & Forecast 2024A-2034F
14.1. Overview
14.2. Key Findings
14.3.Market Segmentation
14.3.1.By Deployment
14.3.2. By Solutions
14.3.3. By Enterprise Type
14.3.4. By End user
14.4. Country
14.4.1.India
14.4.2. China
14.4.3. South Korea
14.4.4.Japan
14.4.5.Rest of APAC
15.Middle East and Africa Customer Relationship Management (CRM) Market Size & Forecast 2024A-2034F
15.1.Overview
15.2. Key Findings
15.3. Market Segmentation
15.3.1.By Deployment
15.3.2. By Solutions
15.3.3. By Enterprise Type
15.3.4. By End user
15.4.Country
15.4.1. Israel
15.4.2. GCC
15.4.3. North Africa
15.4.4.South Africa
15.4.5. Rest of Middle East and Africa
16. Latin America Customer Relationship Management (CRM) Market Size & Forecast 2024A-2034F
16.1.Overview
16.2. Key Findings
16.3. Market Segmentation
16.3.1.By Deployment
16.3.2. By Solutions
16.3.3. By Enterprise Type
16.3.4. By End user
16.4.Country
16.4.1. Mexico
16.4.2. Brazil
16.4.3. Rest of Latin America
17. Competitive Landscape
17.1.Company market share, 2023
17.2. Key player overview
17.3. Key stakeholders
18. Company Profiles
18.1.Salesforce
18.1.1.Company Overview
18.1.2.Financial Overview
18.1.3.Key Product; Analysis
18.1.4.Company Assessment
18.1.4.1.Product Portfolio
18.1.4.2.Key Clients
18.1.4.3. Market Share
18.1.4.4. Recent News & Development (Last 3 Yrs.)
18.1.4.5. Executive Team
18.2.Microsoft Dynamics 365
18.3.Oracle RightNow
18.4.HubSpot
18.5.SAP CRM
18.6.Zoho CRM
18.7.SugarCRM
18.8.NetSuite CRM
18.9.Pegasystems
18.10.Pipedrive
18.11. Insightly
18.12.Freshworks CRM
18.13.Copper CRM
18.14. Keap
18.15.monday.com
18.16.Other Prominent Players
19. Appendix
20.Consultant Recommendation

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