Social Media Management Market Report and Forecast 2025-2034

The global social media management market size reached approximately USD 21.28 Billion in 2024. The market is further estimated to grow at a CAGR of 22.10% in the forecast period of 2025-2034, reaching a value of around USD 156.72 Billion by 2034.

Key Trends in the Market

Social media management is the process of managing and monitoring the social media profile of a company or an individual. It includes tactics such as content and marketing strategies, creating and publishing content, monitoring social media performance, and engagement with the target audience, among others.

• The bolstering popularity of video content such as YouTube shorts, Instagram reels, and TikTok videos due to its engaging quality is one of the crucial social media management market trends. Several end-use sectors are utilising social media management tools for creating, scheduling, publishing, and analysing short-term video content.
• The robust growth of social commerce has pushed market players towards integrating e-commerce features into management tools, with several companies leveraging social media for sales of their products and services.
• The trend of personalisation is gaining traction among customers which fuels the usage of social media tools for studying target audiences, curating content, and advanced targeting and retargeting strategy.
• Incorporation of artificial intelligence (AI) into social media management platforms for text and video content creation, ad management, and brand awareness, among others, also provides impetus to the social media management market growth.

Market Segmentation

The EMR’s report titled “Global Social Media Management Market Report and Forecast 2025-2034” offers a detailed analysis of the market based on the following segments:

Market Breakup by Component:

• Solutions
• Service

Market Breakup by Enterprise Size:

• Large Enterprises
• Small and Medium Enterprises

Market Breakup by Mode of Deployment:

• Cloud
• On Premises

Market Breakup by Application:

• Sales and Marketing Management
• Customer Experience Management
• Competitive Intelligence
• Risk Management and Fraud Detection
• Others

Market Breakup by End Use:

• IT and Telecom
• Media and Entertainment
• BFSI
• Retail and E-Commerce
• Government and Public Sector
• Healthcare and Life Science
• Others

Market Breakup by Region:

• North America
• Europe
• Asia Pacific
• Latin America
• Middle East and Africa

Market Share by End Use

The retail and e-commerce sector occupies a sizeable portion of the social media management market share owing to the growing usage of social media platforms for brand awareness and interaction. Several brands are leveraging social media as a digital marketing tool for advertisements that can redirect the customer to the brand’s website through CTA (call to action). Moreover, social media management tools aid retail companies in studying the customer preferences and interactions and establishing marketing strategies for engaging with potential customers.

Market Share by Region

As per the social media management market analysis, North America accounts for a substantial share of the global market due to the large social media consumer base coupled with technological advancements in the region. The surge in the adoption of social media by companies for digital advertising and increasing their overall revenue provides lucrative market prospects. Additionally, superior internet connectivity, the presence of a tech-savvy population, and the integration of social media as an effective marketing tool by enterprises provide a positive outlook.

Competitive Landscape

The comprehensive EMR report provides an in-depth assessment of the market based on the Porter's five forces model along with giving a SWOT analysis. The report gives a detailed analysis of the following key players in the social media management market, covering their competitive landscape and latest developments like mergers, acquisitions, investments, and expansion plans.

Salesforce, Inc.

Salesforce, Inc., established in 1999, is a major producer of cloud-based software, with its headquarters in California, the United States. Its product portfolio includes sales cloud, service cloud, marketing cloud, MuleSoft, and customer 360, among others.

Hootsuite Inc. 

Hootsuite Inc. is a social media management platform, incorporated in 2008 and based in Vancouver, Canada.  It aids the user in scheduling and publishing content, monitoring the trends, and keeping up with the competitors, among others.

Sprout Social, Inc.

Sprout Social, Inc., founded in 2010, is a social media software company, which is headquartered in Chicago, the United States. It offers comprehensive solutions for publishing, influencer marketing, and AI-powered business intelligence, among others.

Other players operating in the social media management market include IBM Corporation, Meltwater News US Inc., Zoho Corporation Pvt. Ltd., Talkwalker S.à.r.l., Khoros, LLC, Maventus Group Inc., and Brandwatch, among others.
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