Global IT Service Management (ITSM) Software Market Research Report, Competitive, Technology and Forecast Analysis 2025-2032
Description
Market Overview
According to DIResearch＇s in-depth investigation and research, the global IT Service Management (ITSM) Software market size will reach 12,562 Million USD in 2025 and is projected to reach 34,321 Million USD by 2032, with a CAGR of 15.44% (2025-2032). Notably, the China IT Service Management (ITSM) Software market has changed rapidly in the past few years. By 2025, China＇s market size is expected to be Million USD, representing approximately % of the global market share.
Research Summary
IT Service Management (ITSM) software is a comprehensive suite of tools and applications designed to streamline and optimize the delivery and management of IT services within an organization. ITSM software encompasses various processes and practices that help IT teams align their services with business needs, enhance operational efficiency, and ensure a high level of customer satisfaction. These tools typically include functionalities for incident management, change management, problem resolution, asset management, and service desk operations. ITSM software often adheres to industry best practices, such as the ITIL (Information Technology Infrastructure Library) framework, to guide the implementation and improvement of IT service processes. The goal of ITSM software is to facilitate a structured and integrated approach to IT service delivery, promoting collaboration, transparency, and continuous improvement within the IT organization.
The major global suppliers of IT Service Management (ITSM) Software include ServiceNow, Atlassian, Ivanti (HEAT Software), IBM, CA Technologies, BMC Software, ASG Software, Axios Systems, SAP, Cherwell Software, Micro Focus (Formerly HPE), Freshworks, Ultimo Software, Epicor, Samanage, TOPdesk, Agiloft Service, Symantec, SysAid, SolarWinds, Autotask, etc. The global players competition landscape in this report is divided into three tiers. The first tier comprises global leading enterprises that command a substantial market share, hold a dominant industry position, possess strong competitiveness and influence, and generate significant revenue. The second tier includes companies with a notable market presence and reputation; these firms actively follow industry leaders in product, service, or technological innovation and maintain a moderate revenue scale. The third tier consists of smaller companies with limited market share and lower brand recognition, primarily focused on local markets and generating comparatively lower revenue.
This report studies the market size, price trends and future development prospects of IT Service Management (ITSM) Software. Focus on analysing the market share, product portfolio, prices, sales, revenue and gross profit margin of global major suppliers, as well as the market status and trends of different product types and applications in the global IT Service Management (ITSM) Software market. The report data covers historical data from 2020 to 2024, based year in 2025 and forecast data from 2026 to 2032.
The regions and countries in the report include US, Germany, Japan, China, France, UK, South Korea, Canada, Italy, Russia, Mexico, Brazil, India, Vietnam, Thailand, South Africa and other regions, covering the IT Service Management (ITSM) Software market conditions and future development trends of key regions and countries, combined with industry-related policies and the latest technological developments, analyze the development characteristics of IT Service Management (ITSM) Software industries in various regions and countries, help companies understand the development characteristics of each region, help companies formulate business strategies, and achieve the ultimate goal of the company's global development strategy.
The data sources of this report mainly include the National Bureau of Statistics, customs databases, industry associations, corporate financial reports, third-party databases, etc. Among them, macroeconomic data mainly comes from the National Bureau of Statistics, International Economic Research Organization; industry statistical data mainly come from industry associations; company data mainly comes from interviews, public information collection, third-party reliable databases, and price data mainly comes from various markets monitoring database.
Global Key Suppliers of IT Service Management (ITSM) Software Include:
ServiceNow
Atlassian
Ivanti (HEAT Software)
IBM
CA Technologies
BMC Software
ASG Software
Axios Systems
SAP
Cherwell Software
Micro Focus (Formerly HPE)
Freshworks
Ultimo Software
Epicor
Samanage
TOPdesk
Agiloft Service
Symantec
SysAid
SolarWinds
Autotask
IT Service Management (ITSM) Software Product Segment Include:
Cloud-Based
On-Premises
IT Service Management (ITSM) Software Product Application Include:
SMEs
Large Enterprises
Chapter Scope
Chapter 1: Product Research Range, Product Types and Applications, Market Overview, Market Situation and Trend
Chapter 2: Global IT Service Management (ITSM) Software Industry PESTEL Analysis
Chapter 3: Global IT Service Management (ITSM) Software Industry Porter's Five Forces Analysis
Chapter 4: Global IT Service Management (ITSM) Software Major Regional Market Size (Revenue) and Forecast Analysis
Chapter 5: Global IT Service Management (ITSM) Software Competitive Analysis of Key Suppliers (Revenue, Market Share, Regional Distribution and Industry Concentration)
Chapter 6: Global IT Service Management (ITSM) Software Revenue and Forecast Analysis by Product Type
Chapter 7: Key Company Profiles (Product Portfolio, Revenue and Gross Margin)
Chapter 8: Industrial Chain Analysis, IT Service Management (ITSM) Software Different Application Market Analysis (Revenue and Forecast) and Sales Channel Analysis
Chapter 9: Research Findings and Conclusion
Chapter 10: Methodology and Data Sources
According to DIResearch＇s in-depth investigation and research, the global IT Service Management (ITSM) Software market size will reach 12,562 Million USD in 2025 and is projected to reach 34,321 Million USD by 2032, with a CAGR of 15.44% (2025-2032). Notably, the China IT Service Management (ITSM) Software market has changed rapidly in the past few years. By 2025, China＇s market size is expected to be Million USD, representing approximately % of the global market share.
Research Summary
IT Service Management (ITSM) software is a comprehensive suite of tools and applications designed to streamline and optimize the delivery and management of IT services within an organization. ITSM software encompasses various processes and practices that help IT teams align their services with business needs, enhance operational efficiency, and ensure a high level of customer satisfaction. These tools typically include functionalities for incident management, change management, problem resolution, asset management, and service desk operations. ITSM software often adheres to industry best practices, such as the ITIL (Information Technology Infrastructure Library) framework, to guide the implementation and improvement of IT service processes. The goal of ITSM software is to facilitate a structured and integrated approach to IT service delivery, promoting collaboration, transparency, and continuous improvement within the IT organization.
The major global suppliers of IT Service Management (ITSM) Software include ServiceNow, Atlassian, Ivanti (HEAT Software), IBM, CA Technologies, BMC Software, ASG Software, Axios Systems, SAP, Cherwell Software, Micro Focus (Formerly HPE), Freshworks, Ultimo Software, Epicor, Samanage, TOPdesk, Agiloft Service, Symantec, SysAid, SolarWinds, Autotask, etc. The global players competition landscape in this report is divided into three tiers. The first tier comprises global leading enterprises that command a substantial market share, hold a dominant industry position, possess strong competitiveness and influence, and generate significant revenue. The second tier includes companies with a notable market presence and reputation; these firms actively follow industry leaders in product, service, or technological innovation and maintain a moderate revenue scale. The third tier consists of smaller companies with limited market share and lower brand recognition, primarily focused on local markets and generating comparatively lower revenue.
This report studies the market size, price trends and future development prospects of IT Service Management (ITSM) Software. Focus on analysing the market share, product portfolio, prices, sales, revenue and gross profit margin of global major suppliers, as well as the market status and trends of different product types and applications in the global IT Service Management (ITSM) Software market. The report data covers historical data from 2020 to 2024, based year in 2025 and forecast data from 2026 to 2032.
The regions and countries in the report include US, Germany, Japan, China, France, UK, South Korea, Canada, Italy, Russia, Mexico, Brazil, India, Vietnam, Thailand, South Africa and other regions, covering the IT Service Management (ITSM) Software market conditions and future development trends of key regions and countries, combined with industry-related policies and the latest technological developments, analyze the development characteristics of IT Service Management (ITSM) Software industries in various regions and countries, help companies understand the development characteristics of each region, help companies formulate business strategies, and achieve the ultimate goal of the company's global development strategy.
The data sources of this report mainly include the National Bureau of Statistics, customs databases, industry associations, corporate financial reports, third-party databases, etc. Among them, macroeconomic data mainly comes from the National Bureau of Statistics, International Economic Research Organization; industry statistical data mainly come from industry associations; company data mainly comes from interviews, public information collection, third-party reliable databases, and price data mainly comes from various markets monitoring database.
Global Key Suppliers of IT Service Management (ITSM) Software Include:
ServiceNow
Atlassian
Ivanti (HEAT Software)
IBM
CA Technologies
BMC Software
ASG Software
Axios Systems
SAP
Cherwell Software
Micro Focus (Formerly HPE)
Freshworks
Ultimo Software
Epicor
Samanage
TOPdesk
Agiloft Service
Symantec
SysAid
SolarWinds
Autotask
IT Service Management (ITSM) Software Product Segment Include:
Cloud-Based
On-Premises
IT Service Management (ITSM) Software Product Application Include:
SMEs
Large Enterprises
Chapter Scope
Chapter 1: Product Research Range, Product Types and Applications, Market Overview, Market Situation and Trend
Chapter 2: Global IT Service Management (ITSM) Software Industry PESTEL Analysis
Chapter 3: Global IT Service Management (ITSM) Software Industry Porter's Five Forces Analysis
Chapter 4: Global IT Service Management (ITSM) Software Major Regional Market Size (Revenue) and Forecast Analysis
Chapter 5: Global IT Service Management (ITSM) Software Competitive Analysis of Key Suppliers (Revenue, Market Share, Regional Distribution and Industry Concentration)
Chapter 6: Global IT Service Management (ITSM) Software Revenue and Forecast Analysis by Product Type
Chapter 7: Key Company Profiles (Product Portfolio, Revenue and Gross Margin)
Chapter 8: Industrial Chain Analysis, IT Service Management (ITSM) Software Different Application Market Analysis (Revenue and Forecast) and Sales Channel Analysis
Chapter 9: Research Findings and Conclusion
Chapter 10: Methodology and Data Sources
Table of Contents
165 Pages
- 1 IT Service Management (ITSM) Software Market Overview
- 1.1 Product Definition and Statistical Scope
- 1.2 IT Service Management (ITSM) Software Product by Type
- 1.2.1 Cloud-Based
- 1.2.2 On-Premises
- 1.3 IT Service Management (ITSM) Software Product by Application
- 1.3.1 SMEs
- 1.3.2 Large Enterprises
- 1.4 Global IT Service Management (ITSM) Software Market Size Analysis (2020-2032)
- 1.5 IT Service Management (ITSM) Software Market Development Status and Trends
- 1.5.1 IT Service Management (ITSM) Software Industry Development Status Analysis
- 1.5.2 IT Service Management (ITSM) Software Industry Development Trends Analysis
- 2 IT Service Management (ITSM) Software Market PESTEL Analysis
- 2.1 Political Factors Analysis
- 2.2 Economic Factors Analysis
- 2.3 Social Factors Analysis
- 2.4 Technological Factors Analysis
- 2.5 Environmental Factors Analysis
- 2.6 Legal Factors Analysis
- 3 IT Service Management (ITSM) Software Market Porter's Five Forces Analysis
- 3.1 Competitive Rivalry
- 3.2 Threat of New Entrants
- 3.3 Bargaining Power of Suppliers
- 3.4 Bargaining Power of Buyers
- 3.5 Threat of Substitutes
- 4 Global IT Service Management (ITSM) Software Market Analysis by Country
- 4.1 Global IT Service Management (ITSM) Software Market Size Analysis by Country: 2024 VS 2025 VS 2032
- 4.1.1 Global IT Service Management (ITSM) Software Revenue Analysis by Country (2020-2025)
- 4.1.2 Global IT Service Management (ITSM) Software Revenue Forecast Analysis by Country (2026-2032)
- 4.2 United States IT Service Management (ITSM) Software Market Revenue and Growth Rate (2020-2032)
- 4.3 Germany IT Service Management (ITSM) Software Market Revenue and Growth Rate (2020-2032)
- 4.4 Japan IT Service Management (ITSM) Software Market Revenue and Growth Rate (2020-2032)
- 4.5 China IT Service Management (ITSM) Software Market Revenue and Growth Rate (2020-2032)
- 4.6 France IT Service Management (ITSM) Software Market Revenue and Growth Rate (2020-2032)
- 4.7 U.K. IT Service Management (ITSM) Software Market Revenue and Growth Rate (2020-2032)
- 4.8 South Korea IT Service Management (ITSM) Software Market Revenue and Growth Rate (2020-2032)
- 4.9 Canada IT Service Management (ITSM) Software Market Revenue and Growth Rate (2020-2032)
- 4.10 Italy IT Service Management (ITSM) Software Market Revenue and Growth Rate (2020-2032)
- 4.11 Russia IT Service Management (ITSM) Software Market Revenue and Growth Rate (2020-2032)
- 4.12 Mexico IT Service Management (ITSM) Software Market Revenue and Growth Rate (2020-2032)
- 4.13 Brazil IT Service Management (ITSM) Software Market Revenue and Growth Rate (2020-2032)
- 4.14 India IT Service Management (ITSM) Software Market Revenue and Growth Rate (2020-2032)
- 4.15 Vietnam IT Service Management (ITSM) Software Market Revenue and Growth Rate (2020-2032)
- 4.16 Thailand IT Service Management (ITSM) Software Market Revenue and Growth Rate (2020-2032)
- 4.17 South Africa IT Service Management (ITSM) Software Market Revenue and Growth Rate (2020-2032)
- 5 Competition by Suppliers
- 5.1 Global IT Service Management (ITSM) Software Market Revenue by Key Suppliers (2021-2025)
- 5.2 IT Service Management (ITSM) Software Competitive Landscape Analysis and Market Dynamic
- 5.2.1 IT Service Management (ITSM) Software Competitive Landscape Analysis
- 5.2.2 Global Key Suppliers Headquarter and Key Area Sales
- 5.2.3 Market Dynamic
- 6 IT Service Management (ITSM) Software Market Analysis by Type
- 6.1 Global IT Service Management (ITSM) Software Market Size Analysis by Type: 2024 VS 2025 VS 2032
- 6.2 Global IT Service Management (ITSM) Software Revenue and Forecast Analysis by Type (2020-2032)
- 7 Key Companies Analysis
- 7.1 ServiceNow
- 7.1.1 ServiceNow Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 7.1.2 ServiceNow IT Service Management (ITSM) Software Product Portfolio
- 7.1.3 ServiceNow IT Service Management (ITSM) Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 7.2 Atlassian
- 7.2.1 Atlassian Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 7.2.2 Atlassian IT Service Management (ITSM) Software Product Portfolio
- 7.2.3 Atlassian IT Service Management (ITSM) Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 7.3 Ivanti (HEAT Software)
- 7.3.1 Ivanti (HEAT Software) Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 7.3.2 Ivanti (HEAT Software) IT Service Management (ITSM) Software Product Portfolio
- 7.3.3 Ivanti (HEAT Software) IT Service Management (ITSM) Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 7.4 IBM
- 7.4.1 IBM Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 7.4.2 IBM IT Service Management (ITSM) Software Product Portfolio
- 7.4.3 IBM IT Service Management (ITSM) Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 7.5 CA Technologies
- 7.5.1 CA Technologies Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 7.5.2 CA Technologies IT Service Management (ITSM) Software Product Portfolio
- 7.5.3 CA Technologies IT Service Management (ITSM) Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 7.6 BMC Software
- 7.6.1 BMC Software Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 7.6.2 BMC Software IT Service Management (ITSM) Software Product Portfolio
- 7.6.3 BMC Software IT Service Management (ITSM) Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 7.7 ASG Software
- 7.7.1 ASG Software Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 7.7.2 ASG Software IT Service Management (ITSM) Software Product Portfolio
- 7.7.3 ASG Software IT Service Management (ITSM) Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 7.8 Axios Systems
- 7.8.1 Axios Systems Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 7.8.2 Axios Systems IT Service Management (ITSM) Software Product Portfolio
- 7.8.3 Axios Systems IT Service Management (ITSM) Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 7.9 SAP
- 7.9.1 SAP Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 7.9.2 SAP IT Service Management (ITSM) Software Product Portfolio
- 7.9.3 SAP IT Service Management (ITSM) Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 7.10 Cherwell Software
- 7.10.1 Cherwell Software Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 7.10.2 Cherwell Software IT Service Management (ITSM) Software Product Portfolio
- 7.10.3 Cherwell Software IT Service Management (ITSM) Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 7.11 Micro Focus (Formerly HPE)
- 7.11.1 Micro Focus (Formerly HPE) Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 7.11.2 Micro Focus (Formerly HPE) IT Service Management (ITSM) Software Product Portfolio
- 7.11.3 Micro Focus (Formerly HPE) IT Service Management (ITSM) Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 7.12 Freshworks
- 7.12.1 Freshworks Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 7.12.2 Freshworks IT Service Management (ITSM) Software Product Portfolio
- 7.12.3 Freshworks IT Service Management (ITSM) Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 7.13 Ultimo Software
- 7.13.1 Ultimo Software Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 7.13.2 Ultimo Software IT Service Management (ITSM) Software Product Portfolio
- 7.13.3 Ultimo Software IT Service Management (ITSM) Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 7.14 Epicor
- 7.14.1 Epicor Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 7.14.2 Epicor IT Service Management (ITSM) Software Product Portfolio
- 7.14.3 Epicor IT Service Management (ITSM) Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 7.15 Samanage
- 7.15.1 Samanage Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 7.15.2 Samanage IT Service Management (ITSM) Software Product Portfolio
- 7.15.3 Samanage IT Service Management (ITSM) Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 7.16 TOPdesk
- 7.16.1 TOPdesk Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 7.16.2 TOPdesk IT Service Management (ITSM) Software Product Portfolio
- 7.16.3 TOPdesk IT Service Management (ITSM) Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 7.17 Agiloft Service
- 7.17.1 Agiloft Service Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 7.17.2 Agiloft Service IT Service Management (ITSM) Software Product Portfolio
- 7.17.3 Agiloft Service IT Service Management (ITSM) Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 7.18 Symantec
- 7.18.1 Symantec Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 7.18.2 Symantec IT Service Management (ITSM) Software Product Portfolio
- 7.18.3 Symantec IT Service Management (ITSM) Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 7.19 SysAid
- 7.19.1 SysAid Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 7.19.2 SysAid IT Service Management (ITSM) Software Product Portfolio
- 7.19.3 SysAid IT Service Management (ITSM) Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 7.20 SolarWinds
- 7.20.1 SolarWinds Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 7.20.2 SolarWinds IT Service Management (ITSM) Software Product Portfolio
- 7.20.3 SolarWinds IT Service Management (ITSM) Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 7.21 Autotask
- 7.21.1 Autotask Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 7.21.2 Autotask IT Service Management (ITSM) Software Product Portfolio
- 7.21.3 Autotask IT Service Management (ITSM) Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 8 Industry Chain Analysis
- 8.1 IT Service Management (ITSM) Software Industry Chain Analysis
- 8.2 IT Service Management (ITSM) Software Product Downstream Application Analysis
- 8.2.1 Global IT Service Management (ITSM) Software Market Size and Growth Rate (CAGR) by Application: 2024 VS 2025 VS 2032
- 8.2.2 Global IT Service Management (ITSM) Software Revenue and Forecast by Application (2020-2032)
- 8.3 IT Service Management (ITSM) Software Typical Downstream Customers
- 8.4 IT Service Management (ITSM) Software Sales Channel Analysis
- 9 Research Findings and Conclusion
- 10 Methodology and Data Source
- 10.1 Methodology/Research Approach
- 10.2 Research Scope
- 10.3 Benchmarks and Assumptions
- 10.4 Date Source
- 10.4.1 Primary Sources
- 10.4.2 Secondary Sources
- 10.5 Data Cross Validation
- 10.6 Disclaimer
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