Global IT Service Management (ITSM) Software Competitive Landscape Professional Research Report 2024
Description
Global IT Service Management (ITSM) Software Competitive Landscape Professional Research Report 2024
Research Summary
IT Service Management (ITSM) software is a comprehensive suite of tools and applications designed to streamline and optimize the delivery and management of IT services within an organization. ITSM software encompasses various processes and practices that help IT teams align their services with business needs, enhance operational efficiency, and ensure a high level of customer satisfaction. These tools typically include functionalities for incident management, change management, problem resolution, asset management, and service desk operations. ITSM software often adheres to industry best practices, such as the ITIL (Information Technology Infrastructure Library) framework, to guide the implementation and improvement of IT service processes. The goal of ITSM software is to facilitate a structured and integrated approach to IT service delivery, promoting collaboration, transparency, and continuous improvement within the IT organization.
According to DIResearch's in-depth investigation and research, the global IT Service Management (ITSM) Software market size will reach XX US$ Million in 2024, and is expected to reach XX US$ Million in 2030, with a CAGR of XX% (2025-2030). Among them, the China market has changed rapidly in the past few years. The market size in 2024 will be XX US$ Million, accounting for approximately XX% of the world. It is expected to reach XX US$ Million in 2030, and the global share will reach XX%.
The major global manufacturers of IT Service Management (ITSM) Software include ServiceNow, Atlassian, Ivanti (HEAT Software), IBM, CA Technologies, BMC Software, ASG Software, Axios Systems, SAP, Cherwell Software, Micro Focus (Formerly HPE), Freshworks, Ultimo Software, Epicor, Samanage, TOPdesk, Agiloft Service, Symantec, SysAid, SolarWinds, Autotask etc. The global players competition landscape in this report is divided into three tiers. The first tiers is the global leading enterprise, which occupies a major market share, is in a leading position in the industry, has strong competitiveness and influence, and has a large revenue scale; the second tiers has a certain share and popularity in the market, actively follows the industry leaders in product, service or technological innovation, and has a medium revenue scale; the third tiers has a smaller share in the market, has a lower brand awareness, mainly focuses on the local market, and has a relatively small revenue scale.
This report studies the market size, price trends and future development prospects of IT Service Management (ITSM) Software. Focus on analysing the market share, product portfolio, revenue and gross profit margin of global major manufacturers, as well as the market status and trends of different product types and applications in the global IT Service Management (ITSM) Software market. The report data covers historical data from 2019 to 2023, base year in 2024 and forecast data from 2025 to 2030.
The regions and countries in the report include North America, Europe, China, APAC (excl. China), Latin America and Middle East and Africa, covering the IT Service Management (ITSM) Software market conditions and future development trends of key regions and countries, combined with industry-related policies and the latest technological developments, analyze the development characteristics of IT Service Management (ITSM) Software industries in various regions and countries, help companies understand the development characteristics of each region, help companies formulate business strategies, and achieve the ultimate goal of the company's global development strategy.
The data sources of this report mainly include the National Bureau of Statistics, customs databases, industry associations, corporate financial reports, third-party databases, etc. Among them, macroeconomic data mainly comes from the National Bureau of Statistics, International Economic Research Organization; industry statistical data mainly come from industry associations; company data mainly comes from interviews, public information collection, third-party reliable databases, and price data mainly comes from various markets monitoring database.
Global Key Manufacturers of IT Service Management (ITSM) Software Include:
ServiceNow
Atlassian
Ivanti (HEAT Software)
IBM
CA Technologies
BMC Software
ASG Software
Axios Systems
SAP
Cherwell Software
Micro Focus (Formerly HPE)
Freshworks
Ultimo Software
Epicor
Samanage
TOPdesk
Agiloft Service
Symantec
SysAid
SolarWinds
Autotask
IT Service Management (ITSM) Software Product Segment Include:
Cloud-Based
On-Premises
IT Service Management (ITSM) Software Product Application Include:
SMEs
Large Enterprises
Chapter Scope
Chapter 1: Product Research Range, Product Types and Applications, Market Overview, Market Situation and Trends
Chapter 2: Global IT Service Management (ITSM) Software Industry PESTEL Analysis
Chapter 3: Global IT Service Management (ITSM) Software Industry Porter’s Five Forces Analysis
Chapter 4: Global IT Service Management (ITSM) Software Major Regional Market Size and Forecast Analysis
Chapter 5: Global IT Service Management (ITSM) Software Market Size and Forecast by Type and Application Analysis
Chapter 6: North America IT Service Management (ITSM) Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 7: Europe IT Service Management (ITSM) Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 8: China IT Service Management (ITSM) Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 9: APAC (Excl. China) IT Service Management (ITSM) Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 10: Latin America IT Service Management (ITSM) Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 11: Middle East and Africa IT Service Management (ITSM) Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 12: Global IT Service Management (ITSM) Software Competitive Analysis of Key Manufacturers (Revenue, Market Share, Regional Distribution and Industry Concentration)
Chapter 13: Key Company Profiles (Product Portfolio, Revenue and Gross Margin)
Chapter 14: Industrial Chain Analysis, Include Raw Material Suppliers, Distributors and Customers
Chapter 15: Research Findings and Conclusion
Chapter 16: Methodology and Data Sources
Table of Contents
170 Pages
- 1 IT Service Management (ITSM) Software Market Overview
- 1.1 Product Definition and Statistical Scope
- 1.2 IT Service Management (ITSM) Software Product by Type
- 1.2.1 Global IT Service Management (ITSM) Software Market Size by Type, 2023 VS 2024 VS 2030
- 1.2.2 Cloud-Based
- 1.2.3 On-Premises
- 1.3 IT Service Management (ITSM) Software Product by Application
- 1.3.1 Global IT Service Management (ITSM) Software Market Size by Application, 2023 VS 2024 VS 2030
- 1.3.2 SMEs
- 1.3.3 Large Enterprises
- 1.4 Global IT Service Management (ITSM) Software Market Revenue Analysis (2019-2030)
- 1.5 IT Service Management (ITSM) Software Market Development Status and Trends
- 1.5.1 IT Service Management (ITSM) Software Industry Development Status Analysis
- 1.5.2 IT Service Management (ITSM) Software Industry Development Trends Analysis
- 2 IT Service Management (ITSM) Software Market PESTEL Analysis
- 2.1 Political Factors Analysis
- 2.2 Economic Factors Analysis
- 2.3 Social Factors Analysis
- 2.4 Technological Factors Analysis
- 2.5 Environmental Factors Analysis
- 2.6 Legal Factors Analysis
- 3 IT Service Management (ITSM) Software Market Porter's Five Forces Analysis
- 3.1 Competitive Rivalry
- 3.2 Threat of New Entrants
- 3.3 Bargaining Power of Suppliers
- 3.4 Bargaining Power of Buyers
- 3.5 Threat of Substitutes
- 4 Global IT Service Management (ITSM) Software Market Analysis by Regions
- 4.1 IT Service Management (ITSM) Software Overall Market: 2023 VS 2024 VS 2030
- 4.2 Global IT Service Management (ITSM) Software Revenue and Forecast Analysis (2019-2030)
- 4.2.1 Global IT Service Management (ITSM) Software Revenue and Market Share by Region (2019-2024)
- 4.2.2 Global IT Service Management (ITSM) Software Revenue Forecast by Region (2025-2030)
- 5 Global IT Service Management (ITSM) Software Market Size by Type and Application
- 5.1 Global IT Service Management (ITSM) Software Market Size by Type
- 5.2 Global IT Service Management (ITSM) Software Market Size by Application
- 6 North America
- 6.1 North America IT Service Management (ITSM) Software Market Size and Growth Rate Analysis (2019-2030)
- 6.2 North America Key Manufacturers Analysis
- 6.3 North America IT Service Management (ITSM) Software Market Size by Type
- 6.4 North America IT Service Management (ITSM) Software Market Size by Application
- 6.5 North America IT Service Management (ITSM) Software Market Size by Country
- 6.5.1 US
- 6.5.2 Canada
- 7 Europe
- 7.1 Europe IT Service Management (ITSM) Software Market Size and Growth Rate Analysis (2019-2030)
- 7.2 Europe Key Manufacturers Analysis
- 7.3 Europe IT Service Management (ITSM) Software Market Size by Type
- 7.4 Europe IT Service Management (ITSM) Software Market Size by Application
- 7.5 Europe IT Service Management (ITSM) Software Market Size by Country
- 7.5.1 Germany
- 7.5.2 France
- 7.5.3 United Kingdom
- 7.5.4 Italy
- 7.5.5 Spain
- 7.5.6 Benelux
- 8 China
- 8.1 China IT Service Management (ITSM) Software Market Size and Growth Rate Analysis (2019-2030)
- 8.2 China Key Manufacturers Analysis
- 8.3 China IT Service Management (ITSM) Software Market Size by Type
- 8.4 China IT Service Management (ITSM) Software Market Size by Application
- 9 APAC (excl. China)
- 9.1 APAC (excl. China) IT Service Management (ITSM) Software Market Size and Growth Rate Analysis (2019-2030)
- 9.2 APAC (excl. China) Key Manufacturers Analysis
- 9.3 APAC (excl. China) IT Service Management (ITSM) Software Market Size by Type
- 9.4 APAC (excl. China) IT Service Management (ITSM) Software Market Size by Application
- 9.5 APAC (excl. China) IT Service Management (ITSM) Software Market Size by Country
- 9.5.1 Japan
- 9.5.2 South Korea
- 9.5.3 India
- 9.5.4 Australia
- 9.5.5 Indonesia
- 9.5.6 Vietnam
- 9.5.7 Malaysia
- 9.5.8 Thailand
- 10 Latin America
- 10.1 Latin America IT Service Management (ITSM) Software Market Size and Growth Rate Analysis (2019-2030)
- 10.2 Latin America Key Manufacturers Analysis
- 10.3 Latin America IT Service Management (ITSM) Software Market Size by Type
- 10.4 Latin America IT Service Management (ITSM) Software Market Size by Application
- 10.5 Latin America IT Service Management (ITSM) Software Market Size by Country
- 10.5.1 Mecixo
- 10.5.2 Brazil
- 11 Middle East & Africa
- 11.1 Middle East & Africa IT Service Management (ITSM) Software Market Size and Growth Rate Analysis (2019-2030)
- 11.2 Middle East & Africa Key Manufacturers Analysis
- 11.3 Middle East & Africa IT Service Management (ITSM) Software Market Size by Type
- 11.4 Middle East & Africa IT Service Management (ITSM) Software Market Size by Application
- 11.5 Middle East & Africa IT Service Management (ITSM) Software Market Size by Country
- 11.5.1 Saudi Arabia
- 11.5.2 South Africa
- 12 Market Competition by Manufacturers
- 12.1 Global IT Service Management (ITSM) Software Market Revenue by Key Manufacturers (2020-2024)
- 12.2 IT Service Management (ITSM) Software Competitive Landscape Analysis and Market Dynamic
- 12.2.1 IT Service Management (ITSM) Software Competitive Landscape Analysis
- 12.2.2 Global Key Manufacturers Headquarter and Key Area Sales
- 12.2.3 Market Dynamic
- 13 Key Companies Analysis
- 13.1 ServiceNow
- 13.1.1 ServiceNow Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.1.2 ServiceNow IT Service Management (ITSM) Software Product Portfolio
- 13.1.3 ServiceNow IT Service Management (ITSM) Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)
- 13.2 Atlassian
- 13.2.1 Atlassian Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.2.2 Atlassian IT Service Management (ITSM) Software Product Portfolio
- 13.2.3 Atlassian IT Service Management (ITSM) Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)
- 13.3 Ivanti (HEAT Software)
- 13.3.1 Ivanti (HEAT Software) Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.3.2 Ivanti (HEAT Software) IT Service Management (ITSM) Software Product Portfolio
- 13.3.3 Ivanti (HEAT Software) IT Service Management (ITSM) Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)
- 13.4 IBM
- 13.4.1 IBM Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.4.2 IBM IT Service Management (ITSM) Software Product Portfolio
- 13.4.3 IBM IT Service Management (ITSM) Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)
- 13.5 CA Technologies
- 13.5.1 CA Technologies Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.5.2 CA Technologies IT Service Management (ITSM) Software Product Portfolio
- 13.5.3 CA Technologies IT Service Management (ITSM) Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)
- 13.6 BMC Software
- 13.6.1 BMC Software Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.6.2 BMC Software IT Service Management (ITSM) Software Product Portfolio
- 13.6.3 BMC Software IT Service Management (ITSM) Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)
- 13.7 ASG Software
- 13.7.1 ASG Software Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.7.2 ASG Software IT Service Management (ITSM) Software Product Portfolio
- 13.7.3 ASG Software IT Service Management (ITSM) Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)
- 13.8 Axios Systems
- 13.8.1 Axios Systems Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.8.2 Axios Systems IT Service Management (ITSM) Software Product Portfolio
- 13.8.3 Axios Systems IT Service Management (ITSM) Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)
- 13.9 SAP
- 13.9.1 SAP Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.9.2 SAP IT Service Management (ITSM) Software Product Portfolio
- 13.9.3 SAP IT Service Management (ITSM) Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)
- 13.10 Cherwell Software
- 13.10.1 Cherwell Software Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.10.2 Cherwell Software IT Service Management (ITSM) Software Product Portfolio
- 13.10.3 Cherwell Software IT Service Management (ITSM) Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)
- 13.11 Micro Focus (Formerly HPE)
- 13.11.1 Micro Focus (Formerly HPE) Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.11.2 Micro Focus (Formerly HPE) IT Service Management (ITSM) Software Product Portfolio
- 13.11.3 Micro Focus (Formerly HPE) IT Service Management (ITSM) Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)
- 13.12 Freshworks
- 13.12.1 Freshworks Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.12.2 Freshworks IT Service Management (ITSM) Software Product Portfolio
- 13.12.3 Freshworks IT Service Management (ITSM) Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)
- 13.13 Ultimo Software
- 13.13.1 Ultimo Software Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.13.2 Ultimo Software IT Service Management (ITSM) Software Product Portfolio
- 13.13.3 Ultimo Software IT Service Management (ITSM) Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)
- 13.14 Epicor
- 13.14.1 Epicor Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.14.2 Epicor IT Service Management (ITSM) Software Product Portfolio
- 13.14.3 Epicor IT Service Management (ITSM) Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)
- 13.15 Samanage
- 13.15.1 Samanage Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.15.2 Samanage IT Service Management (ITSM) Software Product Portfolio
- 13.15.3 Samanage IT Service Management (ITSM) Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)
- 13.16 TOPdesk
- 13.16.1 TOPdesk Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.16.2 TOPdesk IT Service Management (ITSM) Software Product Portfolio
- 13.16.3 TOPdesk IT Service Management (ITSM) Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)
- 13.17 Agiloft Service
- 13.17.1 Agiloft Service Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.17.2 Agiloft Service IT Service Management (ITSM) Software Product Portfolio
- 13.17.3 Agiloft Service IT Service Management (ITSM) Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)
- 13.18 Symantec
- 13.18.1 Symantec Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.18.2 Symantec IT Service Management (ITSM) Software Product Portfolio
- 13.18.3 Symantec IT Service Management (ITSM) Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)
- 13.19 SysAid
- 13.19.1 SysAid Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.19.2 SysAid IT Service Management (ITSM) Software Product Portfolio
- 13.19.3 SysAid IT Service Management (ITSM) Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)
- 13.20 SolarWinds
- 13.20.1 SolarWinds Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.20.2 SolarWinds IT Service Management (ITSM) Software Product Portfolio
- 13.20.3 SolarWinds IT Service Management (ITSM) Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)
- 13.21 Autotask
- 13.21.1 Autotask Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.21.2 Autotask IT Service Management (ITSM) Software Product Portfolio
- 13.21.3 Autotask IT Service Management (ITSM) Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)
- 14 Industry Chain Analysis
- 14.1 IT Service Management (ITSM) Software Industry Chain Analysis
- 14.2 IT Service Management (ITSM) Software Industry Raw Material and Suppliers Analysis
- 14.2.1 Upstream Key Raw Material Supply Analysis
- 14.2.2 Raw Material Suppliers and Contact Information
- 14.3 IT Service Management (ITSM) Software Typical Downstream Customers
- 14.4 IT Service Management (ITSM) Software Sales Channel Analysis
- 15 Research Findings and Conclusion
- 16 Methodology and Data Source
- 16.1 Methodology/Research Approach
- 16.2 Research Scope
- 16.3 Benchmarks and Assumptions
- 16.4 Date Source
- 16.4.1 Primary Sources
- 16.4.2 Secondary Sources
- 16.5 Data Cross Validation
- 16.6 Disclaimer
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