Global Customer Review Management Software Market Research Report, Competitive, Technology and Forecast Analysis 2025-2032
Description
Market Overview
According to DIResearch＇s in-depth investigation and research, the global Customer Review Management Software market size will reach 559.33 Million USD in 2025 and is projected to reach 1,358.02 Million USD by 2032, with a CAGR of 13.51% (2025-2032). Notably, the China Customer Review Management Software market has changed rapidly in the past few years. By 2025, China＇s market size is expected to be Million USD, representing approximately % of the global market share.
Research Summary
Customer review management software is a specialized tool or platform that helps businesses monitor, collect, and respond to customer reviews and feedback from various online sources. This software aggregates reviews from platforms such as Google, Yelp, Facebook, and other review sites, providing businesses with a comprehensive view of their online reputation. It allows companies to track and analyze customer sentiments, ratings, and comments to gain valuable insights into customer experiences and perceptions. With customer review management software, businesses can respond to reviews promptly, address customer concerns, and engage with their audience in a timely and personalized manner. This proactive approach to managing reviews helps companies build trust, enhance their online reputation, and foster customer loyalty. Additionally, the software may offer sentiment analysis, reporting, and performance tracking features, empowering businesses to make data-driven decisions and continually improve their products and services based on customer feedback.
The major global suppliers of Customer Review Management Software include Thryv, Sprinklr, Podium, Trustpilot, Weave, Birdeye, Yotpo, SpotOn, SOCi, Vendasta, Kenect, Chatmeter, PinMeTo, ReviewTrackers, BrightLocal, Broadly, NiceJob, Gominga, AiTrillion, Merchant Centric, Opinew, Grade.us, etc. The global players competition landscape in this report is divided into three tiers. The first tier comprises global leading enterprises that command a substantial market share, hold a dominant industry position, possess strong competitiveness and influence, and generate significant revenue. The second tier includes companies with a notable market presence and reputation; these firms actively follow industry leaders in product, service, or technological innovation and maintain a moderate revenue scale. The third tier consists of smaller companies with limited market share and lower brand recognition, primarily focused on local markets and generating comparatively lower revenue.
This report studies the market size, price trends and future development prospects of Customer Review Management Software. Focus on analysing the market share, product portfolio, prices, sales, revenue and gross profit margin of global major suppliers, as well as the market status and trends of different product types and applications in the global Customer Review Management Software market. The report data covers historical data from 2020 to 2024, based year in 2025 and forecast data from 2026 to 2032.
The regions and countries in the report include US, Germany, Japan, China, France, UK, South Korea, Canada, Italy, Russia, Mexico, Brazil, India, Vietnam, Thailand, South Africa and other regions, covering the Customer Review Management Software market conditions and future development trends of key regions and countries, combined with industry-related policies and the latest technological developments, analyze the development characteristics of Customer Review Management Software industries in various regions and countries, help companies understand the development characteristics of each region, help companies formulate business strategies, and achieve the ultimate goal of the company's global development strategy.
The data sources of this report mainly include the National Bureau of Statistics, customs databases, industry associations, corporate financial reports, third-party databases, etc. Among them, macroeconomic data mainly comes from the National Bureau of Statistics, International Economic Research Organization; industry statistical data mainly come from industry associations; company data mainly comes from interviews, public information collection, third-party reliable databases, and price data mainly comes from various markets monitoring database.
Global Key Suppliers of Customer Review Management Software Include:
Thryv
Sprinklr
Podium
Trustpilot
Weave
Birdeye
Yotpo
SpotOn
SOCi
Vendasta
Kenect
Chatmeter
PinMeTo
ReviewTrackers
BrightLocal
Broadly
NiceJob
Gominga
AiTrillion
Merchant Centric
Opinew
Grade.us
Customer Review Management Software Product Segment Include:
Cloud Based
Web Based
Customer Review Management Software Product Application Include:
Large Enterprises
SMEs
Chapter Scope
Chapter 1: Product Research Range, Product Types and Applications, Market Overview, Market Situation and Trend
Chapter 2: Global Customer Review Management Software Industry PESTEL Analysis
Chapter 3: Global Customer Review Management Software Industry Porter's Five Forces Analysis
Chapter 4: Global Customer Review Management Software Major Regional Market Size (Revenue) and Forecast Analysis
Chapter 5: Global Customer Review Management Software Competitive Analysis of Key Suppliers (Revenue, Market Share, Regional Distribution and Industry Concentration)
Chapter 6: Global Customer Review Management Software Revenue and Forecast Analysis by Product Type
Chapter 7: Key Company Profiles (Product Portfolio, Revenue and Gross Margin)
Chapter 8: Industrial Chain Analysis, Customer Review Management Software Different Application Market Analysis (Revenue and Forecast) and Sales Channel Analysis
Chapter 9: Research Findings and Conclusion
Chapter 10: Methodology and Data Sources
According to DIResearch＇s in-depth investigation and research, the global Customer Review Management Software market size will reach 559.33 Million USD in 2025 and is projected to reach 1,358.02 Million USD by 2032, with a CAGR of 13.51% (2025-2032). Notably, the China Customer Review Management Software market has changed rapidly in the past few years. By 2025, China＇s market size is expected to be Million USD, representing approximately % of the global market share.
Research Summary
Customer review management software is a specialized tool or platform that helps businesses monitor, collect, and respond to customer reviews and feedback from various online sources. This software aggregates reviews from platforms such as Google, Yelp, Facebook, and other review sites, providing businesses with a comprehensive view of their online reputation. It allows companies to track and analyze customer sentiments, ratings, and comments to gain valuable insights into customer experiences and perceptions. With customer review management software, businesses can respond to reviews promptly, address customer concerns, and engage with their audience in a timely and personalized manner. This proactive approach to managing reviews helps companies build trust, enhance their online reputation, and foster customer loyalty. Additionally, the software may offer sentiment analysis, reporting, and performance tracking features, empowering businesses to make data-driven decisions and continually improve their products and services based on customer feedback.
The major global suppliers of Customer Review Management Software include Thryv, Sprinklr, Podium, Trustpilot, Weave, Birdeye, Yotpo, SpotOn, SOCi, Vendasta, Kenect, Chatmeter, PinMeTo, ReviewTrackers, BrightLocal, Broadly, NiceJob, Gominga, AiTrillion, Merchant Centric, Opinew, Grade.us, etc. The global players competition landscape in this report is divided into three tiers. The first tier comprises global leading enterprises that command a substantial market share, hold a dominant industry position, possess strong competitiveness and influence, and generate significant revenue. The second tier includes companies with a notable market presence and reputation; these firms actively follow industry leaders in product, service, or technological innovation and maintain a moderate revenue scale. The third tier consists of smaller companies with limited market share and lower brand recognition, primarily focused on local markets and generating comparatively lower revenue.
This report studies the market size, price trends and future development prospects of Customer Review Management Software. Focus on analysing the market share, product portfolio, prices, sales, revenue and gross profit margin of global major suppliers, as well as the market status and trends of different product types and applications in the global Customer Review Management Software market. The report data covers historical data from 2020 to 2024, based year in 2025 and forecast data from 2026 to 2032.
The regions and countries in the report include US, Germany, Japan, China, France, UK, South Korea, Canada, Italy, Russia, Mexico, Brazil, India, Vietnam, Thailand, South Africa and other regions, covering the Customer Review Management Software market conditions and future development trends of key regions and countries, combined with industry-related policies and the latest technological developments, analyze the development characteristics of Customer Review Management Software industries in various regions and countries, help companies understand the development characteristics of each region, help companies formulate business strategies, and achieve the ultimate goal of the company's global development strategy.
The data sources of this report mainly include the National Bureau of Statistics, customs databases, industry associations, corporate financial reports, third-party databases, etc. Among them, macroeconomic data mainly comes from the National Bureau of Statistics, International Economic Research Organization; industry statistical data mainly come from industry associations; company data mainly comes from interviews, public information collection, third-party reliable databases, and price data mainly comes from various markets monitoring database.
Global Key Suppliers of Customer Review Management Software Include:
Thryv
Sprinklr
Podium
Trustpilot
Weave
Birdeye
Yotpo
SpotOn
SOCi
Vendasta
Kenect
Chatmeter
PinMeTo
ReviewTrackers
BrightLocal
Broadly
NiceJob
Gominga
AiTrillion
Merchant Centric
Opinew
Grade.us
Customer Review Management Software Product Segment Include:
Cloud Based
Web Based
Customer Review Management Software Product Application Include:
Large Enterprises
SMEs
Chapter Scope
Chapter 1: Product Research Range, Product Types and Applications, Market Overview, Market Situation and Trend
Chapter 2: Global Customer Review Management Software Industry PESTEL Analysis
Chapter 3: Global Customer Review Management Software Industry Porter's Five Forces Analysis
Chapter 4: Global Customer Review Management Software Major Regional Market Size (Revenue) and Forecast Analysis
Chapter 5: Global Customer Review Management Software Competitive Analysis of Key Suppliers (Revenue, Market Share, Regional Distribution and Industry Concentration)
Chapter 6: Global Customer Review Management Software Revenue and Forecast Analysis by Product Type
Chapter 7: Key Company Profiles (Product Portfolio, Revenue and Gross Margin)
Chapter 8: Industrial Chain Analysis, Customer Review Management Software Different Application Market Analysis (Revenue and Forecast) and Sales Channel Analysis
Chapter 9: Research Findings and Conclusion
Chapter 10: Methodology and Data Sources
Table of Contents
165 Pages
- 1 Customer Review Management Software Market Overview
- 1.1 Product Definition and Statistical Scope
- 1.2 Customer Review Management Software Product by Type
- 1.2.1 Cloud Based
- 1.2.2 Web Based
- 1.3 Customer Review Management Software Product by Application
- 1.3.1 Large Enterprises
- 1.3.2 SMEs
- 1.4 Global Customer Review Management Software Market Size Analysis (2020-2032)
- 1.5 Customer Review Management Software Market Development Status and Trends
- 1.5.1 Customer Review Management Software Industry Development Status Analysis
- 1.5.2 Customer Review Management Software Industry Development Trends Analysis
- 2 Customer Review Management Software Market PESTEL Analysis
- 2.1 Political Factors Analysis
- 2.2 Economic Factors Analysis
- 2.3 Social Factors Analysis
- 2.4 Technological Factors Analysis
- 2.5 Environmental Factors Analysis
- 2.6 Legal Factors Analysis
- 3 Customer Review Management Software Market Porter's Five Forces Analysis
- 3.1 Competitive Rivalry
- 3.2 Threat of New Entrants
- 3.3 Bargaining Power of Suppliers
- 3.4 Bargaining Power of Buyers
- 3.5 Threat of Substitutes
- 4 Global Customer Review Management Software Market Analysis by Country
- 4.1 Global Customer Review Management Software Market Size Analysis by Country: 2024 VS 2025 VS 2032
- 4.1.1 Global Customer Review Management Software Revenue Analysis by Country (2020-2025)
- 4.1.2 Global Customer Review Management Software Revenue Forecast Analysis by Country (2026-2032)
- 4.2 United States Customer Review Management Software Market Revenue and Growth Rate (2020-2032)
- 4.3 Germany Customer Review Management Software Market Revenue and Growth Rate (2020-2032)
- 4.4 Japan Customer Review Management Software Market Revenue and Growth Rate (2020-2032)
- 4.5 China Customer Review Management Software Market Revenue and Growth Rate (2020-2032)
- 4.6 France Customer Review Management Software Market Revenue and Growth Rate (2020-2032)
- 4.7 U.K. Customer Review Management Software Market Revenue and Growth Rate (2020-2032)
- 4.8 South Korea Customer Review Management Software Market Revenue and Growth Rate (2020-2032)
- 4.9 Canada Customer Review Management Software Market Revenue and Growth Rate (2020-2032)
- 4.10 Italy Customer Review Management Software Market Revenue and Growth Rate (2020-2032)
- 4.11 Russia Customer Review Management Software Market Revenue and Growth Rate (2020-2032)
- 4.12 Mexico Customer Review Management Software Market Revenue and Growth Rate (2020-2032)
- 4.13 Brazil Customer Review Management Software Market Revenue and Growth Rate (2020-2032)
- 4.14 India Customer Review Management Software Market Revenue and Growth Rate (2020-2032)
- 4.15 Vietnam Customer Review Management Software Market Revenue and Growth Rate (2020-2032)
- 4.16 Thailand Customer Review Management Software Market Revenue and Growth Rate (2020-2032)
- 4.17 South Africa Customer Review Management Software Market Revenue and Growth Rate (2020-2032)
- 5 Competition by Suppliers
- 5.1 Global Customer Review Management Software Market Revenue by Key Suppliers (2021-2025)
- 5.2 Customer Review Management Software Competitive Landscape Analysis and Market Dynamic
- 5.2.1 Customer Review Management Software Competitive Landscape Analysis
- 5.2.2 Global Key Suppliers Headquarter and Key Area Sales
- 5.2.3 Market Dynamic
- 6 Customer Review Management Software Market Analysis by Type
- 6.1 Global Customer Review Management Software Market Size Analysis by Type: 2024 VS 2025 VS 2032
- 6.2 Global Customer Review Management Software Revenue and Forecast Analysis by Type (2020-2032)
- 7 Key Companies Analysis
- 7.1 Thryv
- 7.1.1 Thryv Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 7.1.2 Thryv Customer Review Management Software Product Portfolio
- 7.1.3 Thryv Customer Review Management Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 7.2 Sprinklr
- 7.2.1 Sprinklr Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 7.2.2 Sprinklr Customer Review Management Software Product Portfolio
- 7.2.3 Sprinklr Customer Review Management Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 7.3 Podium
- 7.3.1 Podium Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 7.3.2 Podium Customer Review Management Software Product Portfolio
- 7.3.3 Podium Customer Review Management Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 7.4 Trustpilot
- 7.4.1 Trustpilot Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 7.4.2 Trustpilot Customer Review Management Software Product Portfolio
- 7.4.3 Trustpilot Customer Review Management Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 7.5 Weave
- 7.5.1 Weave Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 7.5.2 Weave Customer Review Management Software Product Portfolio
- 7.5.3 Weave Customer Review Management Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 7.6 Birdeye
- 7.6.1 Birdeye Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 7.6.2 Birdeye Customer Review Management Software Product Portfolio
- 7.6.3 Birdeye Customer Review Management Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 7.7 Yotpo
- 7.7.1 Yotpo Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 7.7.2 Yotpo Customer Review Management Software Product Portfolio
- 7.7.3 Yotpo Customer Review Management Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 7.8 SpotOn
- 7.8.1 SpotOn Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 7.8.2 SpotOn Customer Review Management Software Product Portfolio
- 7.8.3 SpotOn Customer Review Management Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 7.9 SOCi
- 7.9.1 SOCi Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 7.9.2 SOCi Customer Review Management Software Product Portfolio
- 7.9.3 SOCi Customer Review Management Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 7.10 Vendasta
- 7.10.1 Vendasta Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 7.10.2 Vendasta Customer Review Management Software Product Portfolio
- 7.10.3 Vendasta Customer Review Management Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 7.11 Kenect
- 7.11.1 Kenect Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 7.11.2 Kenect Customer Review Management Software Product Portfolio
- 7.11.3 Kenect Customer Review Management Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 7.12 Chatmeter
- 7.12.1 Chatmeter Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 7.12.2 Chatmeter Customer Review Management Software Product Portfolio
- 7.12.3 Chatmeter Customer Review Management Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 7.13 PinMeTo
- 7.13.1 PinMeTo Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 7.13.2 PinMeTo Customer Review Management Software Product Portfolio
- 7.13.3 PinMeTo Customer Review Management Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 7.14 ReviewTrackers
- 7.14.1 ReviewTrackers Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 7.14.2 ReviewTrackers Customer Review Management Software Product Portfolio
- 7.14.3 ReviewTrackers Customer Review Management Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 7.15 BrightLocal
- 7.15.1 BrightLocal Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 7.15.2 BrightLocal Customer Review Management Software Product Portfolio
- 7.15.3 BrightLocal Customer Review Management Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 7.16 Broadly
- 7.16.1 Broadly Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 7.16.2 Broadly Customer Review Management Software Product Portfolio
- 7.16.3 Broadly Customer Review Management Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 7.17 NiceJob
- 7.17.1 NiceJob Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 7.17.2 NiceJob Customer Review Management Software Product Portfolio
- 7.17.3 NiceJob Customer Review Management Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 7.18 Gominga
- 7.18.1 Gominga Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 7.18.2 Gominga Customer Review Management Software Product Portfolio
- 7.18.3 Gominga Customer Review Management Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 7.19 AiTrillion
- 7.19.1 AiTrillion Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 7.19.2 AiTrillion Customer Review Management Software Product Portfolio
- 7.19.3 AiTrillion Customer Review Management Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 7.20 Merchant Centric
- 7.20.1 Merchant Centric Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 7.20.2 Merchant Centric Customer Review Management Software Product Portfolio
- 7.20.3 Merchant Centric Customer Review Management Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 7.21 Opinew
- 7.21.1 Opinew Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 7.21.2 Opinew Customer Review Management Software Product Portfolio
- 7.21.3 Opinew Customer Review Management Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 7.22 Grade.us
- 7.22.1 Grade.us Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 7.22.2 Grade.us Customer Review Management Software Product Portfolio
- 7.22.3 Grade.us Customer Review Management Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 8 Industry Chain Analysis
- 8.1 Customer Review Management Software Industry Chain Analysis
- 8.2 Customer Review Management Software Product Downstream Application Analysis
- 8.2.1 Global Customer Review Management Software Market Size and Growth Rate (CAGR) by Application: 2024 VS 2025 VS 2032
- 8.2.2 Global Customer Review Management Software Revenue and Forecast by Application (2020-2032)
- 8.3 Customer Review Management Software Typical Downstream Customers
- 8.4 Customer Review Management Software Sales Channel Analysis
- 9 Research Findings and Conclusion
- 10 Methodology and Data Source
- 10.1 Methodology/Research Approach
- 10.2 Research Scope
- 10.3 Benchmarks and Assumptions
- 10.4 Date Source
- 10.4.1 Primary Sources
- 10.4.2 Secondary Sources
- 10.5 Data Cross Validation
- 10.6 Disclaimer
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