Global Conversation Intelligence Platform Market Research Report, Competitive, Technology and Forecast Analysis 2025-2032
Description
Market Overview
According to DIResearch＇s in-depth investigation and research, the global Conversation Intelligence Platform market size will reach 2,178.50 Million USD in 2025 and is projected to reach 10,203.17 Million USD by 2032, with a CAGR of 24.68% (2025-2032). Notably, the China Conversation Intelligence Platform market has changed rapidly in the past few years. By 2025, China＇s market size is expected to be Million USD, representing approximately % of the global market share.
Research Summary
A Conversation Intelligence Platform is an advanced software solution that uses artificial intelligence and machine learning technologies to analyze and derive insights from audio or text-based conversations, typically in a sales or customer service context. This platform can process and transcribe recordings of phone calls, video meetings, or chat interactions, converting them into searchable and analyzable data. It then applies natural language processing algorithms to identify key topics, sentiments, customer behavior patterns, and conversational trends. By offering real-time or post-interaction analysis, the Conversation Intelligence Platform empowers businesses to gain valuable insights into customer interactions, identify areas for improvement in sales or customer service processes, enhance agent performance, and make data-driven decisions to optimize overall communication and customer experiences.
The major global suppliers of Conversation Intelligence Platform include SalesLoft, CallRail, ExecVision, RingDNA, Jiminny, VoiceOps, DialogTech, Dialpad Sell, Balto, etc. The global players competition landscape in this report is divided into three tiers. The first tier comprises global leading enterprises that command a substantial market share, hold a dominant industry position, possess strong competitiveness and influence, and generate significant revenue. The second tier includes companies with a notable market presence and reputation; these firms actively follow industry leaders in product, service, or technological innovation and maintain a moderate revenue scale. The third tier consists of smaller companies with limited market share and lower brand recognition, primarily focused on local markets and generating comparatively lower revenue.
This report studies the market size, price trends and future development prospects of Conversation Intelligence Platform. Focus on analysing the market share, product portfolio, prices, sales, revenue and gross profit margin of global major suppliers, as well as the market status and trends of different product types and applications in the global Conversation Intelligence Platform market. The report data covers historical data from 2020 to 2024, based year in 2025 and forecast data from 2026 to 2032.
The regions and countries in the report include US, Germany, Japan, China, France, UK, South Korea, Canada, Italy, Russia, Mexico, Brazil, India, Vietnam, Thailand, South Africa and other regions, covering the Conversation Intelligence Platform market conditions and future development trends of key regions and countries, combined with industry-related policies and the latest technological developments, analyze the development characteristics of Conversation Intelligence Platform industries in various regions and countries, help companies understand the development characteristics of each region, help companies formulate business strategies, and achieve the ultimate goal of the company's global development strategy.
The data sources of this report mainly include the National Bureau of Statistics, customs databases, industry associations, corporate financial reports, third-party databases, etc. Among them, macroeconomic data mainly comes from the National Bureau of Statistics, International Economic Research Organization; industry statistical data mainly come from industry associations; company data mainly comes from interviews, public information collection, third-party reliable databases, and price data mainly comes from various markets monitoring database.
Global Key Suppliers of Conversation Intelligence Platform Include:
SalesLoft
CallRail
ExecVision
RingDNA
Jiminny
VoiceOps
DialogTech
Dialpad Sell
Balto
Conversation Intelligence Platform Product Segment Include:
Cloud Based
On-premises
Conversation Intelligence Platform Product Application Include:
Small and Medium Enterprises (SMEs)
Large Enterprises
Chapter Scope
Chapter 1: Product Research Range, Product Types and Applications, Market Overview, Market Situation and Trend
Chapter 2: Global Conversation Intelligence Platform Industry PESTEL Analysis
Chapter 3: Global Conversation Intelligence Platform Industry Porter's Five Forces Analysis
Chapter 4: Global Conversation Intelligence Platform Major Regional Market Size (Revenue) and Forecast Analysis
Chapter 5: Global Conversation Intelligence Platform Competitive Analysis of Key Suppliers (Revenue, Market Share, Regional Distribution and Industry Concentration)
Chapter 6: Global Conversation Intelligence Platform Revenue and Forecast Analysis by Product Type
Chapter 7: Key Company Profiles (Product Portfolio, Revenue and Gross Margin)
Chapter 8: Industrial Chain Analysis, Conversation Intelligence Platform Different Application Market Analysis (Revenue and Forecast) and Sales Channel Analysis
Chapter 9: Research Findings and Conclusion
Chapter 10: Methodology and Data Sources
According to DIResearch＇s in-depth investigation and research, the global Conversation Intelligence Platform market size will reach 2,178.50 Million USD in 2025 and is projected to reach 10,203.17 Million USD by 2032, with a CAGR of 24.68% (2025-2032). Notably, the China Conversation Intelligence Platform market has changed rapidly in the past few years. By 2025, China＇s market size is expected to be Million USD, representing approximately % of the global market share.
Research Summary
A Conversation Intelligence Platform is an advanced software solution that uses artificial intelligence and machine learning technologies to analyze and derive insights from audio or text-based conversations, typically in a sales or customer service context. This platform can process and transcribe recordings of phone calls, video meetings, or chat interactions, converting them into searchable and analyzable data. It then applies natural language processing algorithms to identify key topics, sentiments, customer behavior patterns, and conversational trends. By offering real-time or post-interaction analysis, the Conversation Intelligence Platform empowers businesses to gain valuable insights into customer interactions, identify areas for improvement in sales or customer service processes, enhance agent performance, and make data-driven decisions to optimize overall communication and customer experiences.
The major global suppliers of Conversation Intelligence Platform include SalesLoft, CallRail, ExecVision, RingDNA, Jiminny, VoiceOps, DialogTech, Dialpad Sell, Balto, etc. The global players competition landscape in this report is divided into three tiers. The first tier comprises global leading enterprises that command a substantial market share, hold a dominant industry position, possess strong competitiveness and influence, and generate significant revenue. The second tier includes companies with a notable market presence and reputation; these firms actively follow industry leaders in product, service, or technological innovation and maintain a moderate revenue scale. The third tier consists of smaller companies with limited market share and lower brand recognition, primarily focused on local markets and generating comparatively lower revenue.
This report studies the market size, price trends and future development prospects of Conversation Intelligence Platform. Focus on analysing the market share, product portfolio, prices, sales, revenue and gross profit margin of global major suppliers, as well as the market status and trends of different product types and applications in the global Conversation Intelligence Platform market. The report data covers historical data from 2020 to 2024, based year in 2025 and forecast data from 2026 to 2032.
The regions and countries in the report include US, Germany, Japan, China, France, UK, South Korea, Canada, Italy, Russia, Mexico, Brazil, India, Vietnam, Thailand, South Africa and other regions, covering the Conversation Intelligence Platform market conditions and future development trends of key regions and countries, combined with industry-related policies and the latest technological developments, analyze the development characteristics of Conversation Intelligence Platform industries in various regions and countries, help companies understand the development characteristics of each region, help companies formulate business strategies, and achieve the ultimate goal of the company's global development strategy.
The data sources of this report mainly include the National Bureau of Statistics, customs databases, industry associations, corporate financial reports, third-party databases, etc. Among them, macroeconomic data mainly comes from the National Bureau of Statistics, International Economic Research Organization; industry statistical data mainly come from industry associations; company data mainly comes from interviews, public information collection, third-party reliable databases, and price data mainly comes from various markets monitoring database.
Global Key Suppliers of Conversation Intelligence Platform Include:
SalesLoft
CallRail
ExecVision
RingDNA
Jiminny
VoiceOps
DialogTech
Dialpad Sell
Balto
Conversation Intelligence Platform Product Segment Include:
Cloud Based
On-premises
Conversation Intelligence Platform Product Application Include:
Small and Medium Enterprises (SMEs)
Large Enterprises
Chapter Scope
Chapter 1: Product Research Range, Product Types and Applications, Market Overview, Market Situation and Trend
Chapter 2: Global Conversation Intelligence Platform Industry PESTEL Analysis
Chapter 3: Global Conversation Intelligence Platform Industry Porter's Five Forces Analysis
Chapter 4: Global Conversation Intelligence Platform Major Regional Market Size (Revenue) and Forecast Analysis
Chapter 5: Global Conversation Intelligence Platform Competitive Analysis of Key Suppliers (Revenue, Market Share, Regional Distribution and Industry Concentration)
Chapter 6: Global Conversation Intelligence Platform Revenue and Forecast Analysis by Product Type
Chapter 7: Key Company Profiles (Product Portfolio, Revenue and Gross Margin)
Chapter 8: Industrial Chain Analysis, Conversation Intelligence Platform Different Application Market Analysis (Revenue and Forecast) and Sales Channel Analysis
Chapter 9: Research Findings and Conclusion
Chapter 10: Methodology and Data Sources
Table of Contents
165 Pages
- 1 Conversation Intelligence Platform Market Overview
- 1.1 Product Definition and Statistical Scope
- 1.2 Conversation Intelligence Platform Product by Type
- 1.2.1 Cloud Based
- 1.2.2 On-premises
- 1.3 Conversation Intelligence Platform Product by Application
- 1.3.1 Small and Medium Enterprises (SMEs)
- 1.3.2 Large Enterprises
- 1.4 Global Conversation Intelligence Platform Market Size Analysis (2020-2032)
- 1.5 Conversation Intelligence Platform Market Development Status and Trends
- 1.5.1 Conversation Intelligence Platform Industry Development Status Analysis
- 1.5.2 Conversation Intelligence Platform Industry Development Trends Analysis
- 2 Conversation Intelligence Platform Market PESTEL Analysis
- 2.1 Political Factors Analysis
- 2.2 Economic Factors Analysis
- 2.3 Social Factors Analysis
- 2.4 Technological Factors Analysis
- 2.5 Environmental Factors Analysis
- 2.6 Legal Factors Analysis
- 3 Conversation Intelligence Platform Market Porter's Five Forces Analysis
- 3.1 Competitive Rivalry
- 3.2 Threat of New Entrants
- 3.3 Bargaining Power of Suppliers
- 3.4 Bargaining Power of Buyers
- 3.5 Threat of Substitutes
- 4 Global Conversation Intelligence Platform Market Analysis by Country
- 4.1 Global Conversation Intelligence Platform Market Size Analysis by Country: 2024 VS 2025 VS 2032
- 4.1.1 Global Conversation Intelligence Platform Revenue Analysis by Country (2020-2025)
- 4.1.2 Global Conversation Intelligence Platform Revenue Forecast Analysis by Country (2026-2032)
- 4.2 United States Conversation Intelligence Platform Market Revenue and Growth Rate (2020-2032)
- 4.3 Germany Conversation Intelligence Platform Market Revenue and Growth Rate (2020-2032)
- 4.4 Japan Conversation Intelligence Platform Market Revenue and Growth Rate (2020-2032)
- 4.5 China Conversation Intelligence Platform Market Revenue and Growth Rate (2020-2032)
- 4.6 France Conversation Intelligence Platform Market Revenue and Growth Rate (2020-2032)
- 4.7 U.K. Conversation Intelligence Platform Market Revenue and Growth Rate (2020-2032)
- 4.8 South Korea Conversation Intelligence Platform Market Revenue and Growth Rate (2020-2032)
- 4.9 Canada Conversation Intelligence Platform Market Revenue and Growth Rate (2020-2032)
- 4.10 Italy Conversation Intelligence Platform Market Revenue and Growth Rate (2020-2032)
- 4.11 Russia Conversation Intelligence Platform Market Revenue and Growth Rate (2020-2032)
- 4.12 Mexico Conversation Intelligence Platform Market Revenue and Growth Rate (2020-2032)
- 4.13 Brazil Conversation Intelligence Platform Market Revenue and Growth Rate (2020-2032)
- 4.14 India Conversation Intelligence Platform Market Revenue and Growth Rate (2020-2032)
- 4.15 Vietnam Conversation Intelligence Platform Market Revenue and Growth Rate (2020-2032)
- 4.16 Thailand Conversation Intelligence Platform Market Revenue and Growth Rate (2020-2032)
- 4.17 South Africa Conversation Intelligence Platform Market Revenue and Growth Rate (2020-2032)
- 5 Competition by Suppliers
- 5.1 Global Conversation Intelligence Platform Market Revenue by Key Suppliers (2021-2025)
- 5.2 Conversation Intelligence Platform Competitive Landscape Analysis and Market Dynamic
- 5.2.1 Conversation Intelligence Platform Competitive Landscape Analysis
- 5.2.2 Global Key Suppliers Headquarter and Key Area Sales
- 5.2.3 Market Dynamic
- 6 Conversation Intelligence Platform Market Analysis by Type
- 6.1 Global Conversation Intelligence Platform Market Size Analysis by Type: 2024 VS 2025 VS 2032
- 6.2 Global Conversation Intelligence Platform Revenue and Forecast Analysis by Type (2020-2032)
- 7 Key Companies Analysis
- 7.1 SalesLoft
- 7.1.1 SalesLoft Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 7.1.2 SalesLoft Conversation Intelligence Platform Product Portfolio
- 7.1.3 SalesLoft Conversation Intelligence Platform Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 7.2 CallRail
- 7.2.1 CallRail Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 7.2.2 CallRail Conversation Intelligence Platform Product Portfolio
- 7.2.3 CallRail Conversation Intelligence Platform Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 7.3 ExecVision
- 7.3.1 ExecVision Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 7.3.2 ExecVision Conversation Intelligence Platform Product Portfolio
- 7.3.3 ExecVision Conversation Intelligence Platform Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 7.4 RingDNA
- 7.4.1 RingDNA Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 7.4.2 RingDNA Conversation Intelligence Platform Product Portfolio
- 7.4.3 RingDNA Conversation Intelligence Platform Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 7.5 Jiminny
- 7.5.1 Jiminny Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 7.5.2 Jiminny Conversation Intelligence Platform Product Portfolio
- 7.5.3 Jiminny Conversation Intelligence Platform Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 7.6 VoiceOps
- 7.6.1 VoiceOps Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 7.6.2 VoiceOps Conversation Intelligence Platform Product Portfolio
- 7.6.3 VoiceOps Conversation Intelligence Platform Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 7.7 DialogTech
- 7.7.1 DialogTech Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 7.7.2 DialogTech Conversation Intelligence Platform Product Portfolio
- 7.7.3 DialogTech Conversation Intelligence Platform Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 7.8 Dialpad Sell
- 7.8.1 Dialpad Sell Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 7.8.2 Dialpad Sell Conversation Intelligence Platform Product Portfolio
- 7.8.3 Dialpad Sell Conversation Intelligence Platform Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 7.9 Balto
- 7.9.1 Balto Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 7.9.2 Balto Conversation Intelligence Platform Product Portfolio
- 7.9.3 Balto Conversation Intelligence Platform Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 8 Industry Chain Analysis
- 8.1 Conversation Intelligence Platform Industry Chain Analysis
- 8.2 Conversation Intelligence Platform Product Downstream Application Analysis
- 8.2.1 Global Conversation Intelligence Platform Market Size and Growth Rate (CAGR) by Application: 2024 VS 2025 VS 2032
- 8.2.2 Global Conversation Intelligence Platform Revenue and Forecast by Application (2020-2032)
- 8.3 Conversation Intelligence Platform Typical Downstream Customers
- 8.4 Conversation Intelligence Platform Sales Channel Analysis
- 9 Research Findings and Conclusion
- 10 Methodology and Data Source
- 10.1 Methodology/Research Approach
- 10.2 Research Scope
- 10.3 Benchmarks and Assumptions
- 10.4 Date Source
- 10.4.1 Primary Sources
- 10.4.2 Secondary Sources
- 10.5 Data Cross Validation
- 10.6 Disclaimer
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