Global Computer Telephony Integration Software Competitive Landscape Professional Research Report 2025
Description
Research Summary
Computer Telephony Integration (CTI) software is a technology that enables seamless communication and integration between computer systems and telephone systems. It allows businesses to connect their customer relationship management (CRM) or helpdesk software with their phone systems, enhancing efficiency and productivity in handling customer interactions. CTI software can automatically retrieve customer information from the CRM when a call comes in, enabling agents to have personalized interactions and access relevant data in real-time. It also provides features like call logging, call routing, screen pop-ups, and click-to-dial, streamlining the call handling process and reducing call handling times. By integrating computer and telephony systems, CTI software optimizes customer service, increases agent productivity, and enhances overall customer experience.
According to DIResearch's in-depth investigation and research, the global Computer Telephony Integration Software market size was valued at XX Million USD in 2024 and is projected to reach XX Million USD by 2032, with a CAGR of XX% (2025-2032). Notably, the China market has changed rapidly in the past few years. By 2024, China's market size is expected to be XX Million USD, representing approximately XX% of the global market share. By 2032, it is anticipated to grow further to XX Million USD, contributing XX% to the worldwide market share.
The major global manufacturers of Computer Telephony Integration Software include Five9, Salesforce, RingCentral, Twilio, Enghouse Interactive, NewVoiceMedia (Vonage), Genesys, Zendesk, Freshworks, NICE inContact, Nextiva, Talkdesk, Jive Communications (LogMeIn), Ameyo, Aircall, Ozonetel, Tenfold, InGenius etc. The global players competition landscape in this report is divided into three tiers. The first tier comprises global leading enterprises that command a substantial market share, hold a dominant industry position, possess strong competitiveness and influence, and generate significant revenue. The second tier includes companies with a notable market presence and reputation; these firms actively follow industry leaders in product, service, or technological innovation and maintain a moderate revenue scale. The third tier consists of smaller companies with limited market share and lower brand recognition, primarily focused on local markets and generating comparatively lower revenue.
This report studies the market size, price trends and future development prospects of Computer Telephony Integration Software. Focus on analysing the market share, product portfolio, prices, sales, revenue and gross profit margin of global major manufacturers, as well as the market status and trends of different product types and applications in the global Computer Telephony Integration Software market. The report data covers historical data from 2020 to 2024, based year in 2025 and forecast data from 2026 to 2032.
The regions and countries in the report include North America, Europe, China, APAC (excl. China), Latin America and Middle East and Africa, covering the Computer Telephony Integration Software market conditions and future development trends of key regions and countries, combined with industry-related policies and the latest technological developments, analyze the development characteristics of Computer Telephony Integration Software industries in various regions and countries, help companies understand the development characteristics of each region, help companies formulate business strategies, and achieve the ultimate goal of the company's global development strategy.
The data sources of this report mainly include the National Bureau of Statistics, customs databases, industry associations, corporate financial reports, third-party databases, etc. Among them, macroeconomic data mainly comes from the National Bureau of Statistics, International Economic Research Organization; industry statistical data mainly come from industry associations; company data mainly comes from interviews, public information collection, third-party reliable databases, and price data mainly comes from various markets monitoring database.
Global Key Manufacturers of Computer Telephony Integration Software Include:
Five9
Salesforce
RingCentral
Twilio
Enghouse Interactive
NewVoiceMedia (Vonage)
Genesys
Zendesk
Freshworks
NICE inContact
Nextiva
Talkdesk
Jive Communications (LogMeIn)
Ameyo
Aircall
Ozonetel
Tenfold
InGenius
Computer Telephony Integration Software Product Segment Include:
Cloud based
On-premises
Computer Telephony Integration Software Product Application Include:
Large Enterprise
SMEs
Chapter Scope
Chapter 1: Product Research Range, Product Types and Applications, Market Overview, Market Situation and Trends
Chapter 2: Global Computer Telephony Integration Software Industry PESTEL Analysis
Chapter 3: Global Computer Telephony Integration Software Industry Porter’s Five Forces Analysis
Chapter 4: Global Computer Telephony Integration Software Major Regional Market Size and Forecast Analysis
Chapter 5: Global Computer Telephony Integration Software Market Size and Forecast by Type and Application Analysis
Chapter 6: North America Passenger Computer Telephony Integration Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 7: Europe Computer Telephony Integration Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 8: China Computer Telephony Integration Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 9: APAC (Excl. China) Computer Telephony Integration Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 10: Latin America Computer Telephony Integration Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 11: Middle East and Africa Computer Telephony Integration Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 12: Global Computer Telephony Integration Software Competitive Analysis of Key Manufacturers (Revenue, Market Share, Regional Distribution and Industry Concentration)
Chapter 13: Key Company Profiles (Product Portfolio, Revenue and Gross Margin)
Chapter 14: Industrial Chain Analysis, Include Raw Material Suppliers, Distributors and Customers
Chapter 15: Research Findings and Conclusion
Chapter 16: Methodology and Data Sources
Computer Telephony Integration (CTI) software is a technology that enables seamless communication and integration between computer systems and telephone systems. It allows businesses to connect their customer relationship management (CRM) or helpdesk software with their phone systems, enhancing efficiency and productivity in handling customer interactions. CTI software can automatically retrieve customer information from the CRM when a call comes in, enabling agents to have personalized interactions and access relevant data in real-time. It also provides features like call logging, call routing, screen pop-ups, and click-to-dial, streamlining the call handling process and reducing call handling times. By integrating computer and telephony systems, CTI software optimizes customer service, increases agent productivity, and enhances overall customer experience.
According to DIResearch's in-depth investigation and research, the global Computer Telephony Integration Software market size was valued at XX Million USD in 2024 and is projected to reach XX Million USD by 2032, with a CAGR of XX% (2025-2032). Notably, the China market has changed rapidly in the past few years. By 2024, China's market size is expected to be XX Million USD, representing approximately XX% of the global market share. By 2032, it is anticipated to grow further to XX Million USD, contributing XX% to the worldwide market share.
The major global manufacturers of Computer Telephony Integration Software include Five9, Salesforce, RingCentral, Twilio, Enghouse Interactive, NewVoiceMedia (Vonage), Genesys, Zendesk, Freshworks, NICE inContact, Nextiva, Talkdesk, Jive Communications (LogMeIn), Ameyo, Aircall, Ozonetel, Tenfold, InGenius etc. The global players competition landscape in this report is divided into three tiers. The first tier comprises global leading enterprises that command a substantial market share, hold a dominant industry position, possess strong competitiveness and influence, and generate significant revenue. The second tier includes companies with a notable market presence and reputation; these firms actively follow industry leaders in product, service, or technological innovation and maintain a moderate revenue scale. The third tier consists of smaller companies with limited market share and lower brand recognition, primarily focused on local markets and generating comparatively lower revenue.
This report studies the market size, price trends and future development prospects of Computer Telephony Integration Software. Focus on analysing the market share, product portfolio, prices, sales, revenue and gross profit margin of global major manufacturers, as well as the market status and trends of different product types and applications in the global Computer Telephony Integration Software market. The report data covers historical data from 2020 to 2024, based year in 2025 and forecast data from 2026 to 2032.
The regions and countries in the report include North America, Europe, China, APAC (excl. China), Latin America and Middle East and Africa, covering the Computer Telephony Integration Software market conditions and future development trends of key regions and countries, combined with industry-related policies and the latest technological developments, analyze the development characteristics of Computer Telephony Integration Software industries in various regions and countries, help companies understand the development characteristics of each region, help companies formulate business strategies, and achieve the ultimate goal of the company's global development strategy.
The data sources of this report mainly include the National Bureau of Statistics, customs databases, industry associations, corporate financial reports, third-party databases, etc. Among them, macroeconomic data mainly comes from the National Bureau of Statistics, International Economic Research Organization; industry statistical data mainly come from industry associations; company data mainly comes from interviews, public information collection, third-party reliable databases, and price data mainly comes from various markets monitoring database.
Global Key Manufacturers of Computer Telephony Integration Software Include:
Five9
Salesforce
RingCentral
Twilio
Enghouse Interactive
NewVoiceMedia (Vonage)
Genesys
Zendesk
Freshworks
NICE inContact
Nextiva
Talkdesk
Jive Communications (LogMeIn)
Ameyo
Aircall
Ozonetel
Tenfold
InGenius
Computer Telephony Integration Software Product Segment Include:
Cloud based
On-premises
Computer Telephony Integration Software Product Application Include:
Large Enterprise
SMEs
Chapter Scope
Chapter 1: Product Research Range, Product Types and Applications, Market Overview, Market Situation and Trends
Chapter 2: Global Computer Telephony Integration Software Industry PESTEL Analysis
Chapter 3: Global Computer Telephony Integration Software Industry Porter’s Five Forces Analysis
Chapter 4: Global Computer Telephony Integration Software Major Regional Market Size and Forecast Analysis
Chapter 5: Global Computer Telephony Integration Software Market Size and Forecast by Type and Application Analysis
Chapter 6: North America Passenger Computer Telephony Integration Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 7: Europe Computer Telephony Integration Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 8: China Computer Telephony Integration Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 9: APAC (Excl. China) Computer Telephony Integration Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 10: Latin America Computer Telephony Integration Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 11: Middle East and Africa Computer Telephony Integration Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 12: Global Computer Telephony Integration Software Competitive Analysis of Key Manufacturers (Revenue, Market Share, Regional Distribution and Industry Concentration)
Chapter 13: Key Company Profiles (Product Portfolio, Revenue and Gross Margin)
Chapter 14: Industrial Chain Analysis, Include Raw Material Suppliers, Distributors and Customers
Chapter 15: Research Findings and Conclusion
Chapter 16: Methodology and Data Sources
Table of Contents
170 Pages
- 1 Computer Telephony Integration Software Market Overview
- 1.1 Product Definition and Statistical Scope
- 1.2 Computer Telephony Integration Software Product by Type
- 1.2.1 Cloud based
- 1.2.2 On-premises
- 1.3 Computer Telephony Integration Software Product by Application
- 1.3.1 Large Enterprise
- 1.3.2 SMEs
- 1.4 Global Computer Telephony Integration Software Market Size Analysis (2020-2032)
- 1.5 Computer Telephony Integration Software Market Development Status and Trends
- 1.5.1 Computer Telephony Integration Software Industry Development Status Analysis
- 1.5.2 Computer Telephony Integration Software Industry Development Trends Analysis
- 2 Computer Telephony Integration Software Market PESTEL Analysis
- 2.1 Political Factors Analysis
- 2.2 Economic Factors Analysis
- 2.3 Social Factors Analysis
- 2.4 Technological Factors Analysis
- 2.5 Environmental Factors Analysis
- 2.6 Legal Factors Analysis
- 3 Computer Telephony Integration Software Market Porter's Five Forces Analysis
- 3.1 Competitive Rivalry
- 3.2 Threat of New Entrants
- 3.3 Bargaining Power of Suppliers
- 3.4 Bargaining Power of Buyers
- 3.5 Threat of Substitutes
- 4 Global Computer Telephony Integration Software Market Analysis by Regions
- 4.1 Global Computer Telephony Integration Software Overall Market: 2024 VS 2025 VS 2032
- 4.2 Global Computer Telephony Integration Software Revenue and Forecast Analysis (2020-2032)
- 4.2.1 Global Computer Telephony Integration Software Revenue and Market Share by Region (2020-2025)
- 4.2.2 Global Computer Telephony Integration Software Revenue Forecast by Region (2026-2032)
- 5 Global Computer Telephony Integration Software Market Size by Type and Application
- 5.1 Global Computer Telephony Integration Software Market Size by Type (2020-2032)
- 5.2 Global Computer Telephony Integration Software Market Size by Application (2020-2032)
- 6 North America
- 6.1 North America Computer Telephony Integration Software Market Size and Growth Rate Analysis (2020-2032)
- 6.2 North America Key Manufacturers Analysis
- 6.3 North America Computer Telephony Integration Software Market Size by Type
- 6.4 North America Computer Telephony Integration Software Market Size by Application
- 6.5 North America Computer Telephony Integration Software Market Size by Country
- 6.5.1 US
- 6.5.2 Canada
- 7 Europe
- 7.1 Europe Computer Telephony Integration Software Market Size and Growth Rate Analysis (2020-2032)
- 7.2 Europe Key Manufacturers Analysis
- 7.3 Europe Computer Telephony Integration Software Market Size by Type
- 7.4 Europe Computer Telephony Integration Software Market Size by Application
- 7.5 Europe Computer Telephony Integration Software Market Size by Country
- 7.5.1 Germany
- 7.5.2 France
- 7.5.3 United Kingdom
- 7.5.4 Italy
- 7.5.5 Spain
- 7.5.6 Benelux
- 8 China
- 8.1 China Computer Telephony Integration Software Market Size and Growth Rate Analysis (2020-2032)
- 8.2 China Key Manufacturers Analysis
- 8.3 China Computer Telephony Integration Software Market Size by Type
- 8.4 China Computer Telephony Integration Software Market Size by Application
- 9 APAC (excl. China)
- 9.1 APAC (excl. China) Computer Telephony Integration Software Market Size and Growth Rate Analysis (2020-2032)
- 9.2 APAC (excl. China) Key Manufacturers Analysis
- 9.3 APAC (excl. China) Computer Telephony Integration Software Market Size by Type
- 9.4 APAC (excl. China) Computer Telephony Integration Software Market Size by Application
- 9.5 APAC (excl. China) Computer Telephony Integration Software Market Size by Country
- 9.5.1 Japan
- 9.5.2 South Korea
- 9.5.3 India
- 9.5.4 Australia
- 9.5.5 Southeast Asia
- 10 Latin America
- 10.1 Latin America Computer Telephony Integration Software Market Size and Growth Rate Analysis (2020-2032)
- 10.2 Latin America Key Manufacturers Analysis
- 10.3 Latin America Computer Telephony Integration Software Market Size by Type
- 10.4 Latin America Computer Telephony Integration Software Market Size by Application
- 10.5 Latin America Computer Telephony Integration Software Market Size by Country
- 10.5.1 Mexico
- 10.5.2 Brazil
- 11 Middle East & Africa
- 11.1 Middle East & Africa Computer Telephony Integration Software Market Size and Growth Rate Analysis (2020-2032)
- 11.2 Middle East & Africa Key Manufacturers Analysis
- 11.3 Middle East & Africa Computer Telephony Integration Software Market Size by Type
- 11.4 Middle East & Africa Computer Telephony Integration Software Market Size by Application
- 11.5 Middle East & Africa Computer Telephony Integration Software Market Size by Country
- 11.5.1 Saudi Arabia
- 11.5.2 South Africa
- 12 Competition by Manufacturers
- 12.1 Global Computer Telephony Integration Software Market Revenue by Key Manufacturers (2021-2025)
- 12.2 Computer Telephony Integration Software Competitive Landscape Analysis and Market Dynamic
- 12.2.1 Computer Telephony Integration Software Competitive Landscape Analysis
- 12.2.2 Global Key Manufacturers Headquarter Location and Key Area Sales
- 12.2.3 Market Dynamic
- 13 Key Companies Analysis
- 13.1 Five9
- 13.1.1 Five9 Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.1.2 Five9 Computer Telephony Integration Software Product Portfolio
- 13.1.3 Five9 Computer Telephony Integration Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.2 Salesforce
- 13.2.1 Salesforce Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.2.2 Salesforce Computer Telephony Integration Software Product Portfolio
- 13.2.3 Salesforce Computer Telephony Integration Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.3 RingCentral
- 13.3.1 RingCentral Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.3.2 RingCentral Computer Telephony Integration Software Product Portfolio
- 13.3.3 RingCentral Computer Telephony Integration Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.4 Twilio
- 13.4.1 Twilio Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.4.2 Twilio Computer Telephony Integration Software Product Portfolio
- 13.4.3 Twilio Computer Telephony Integration Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.5 Enghouse Interactive
- 13.5.1 Enghouse Interactive Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.5.2 Enghouse Interactive Computer Telephony Integration Software Product Portfolio
- 13.5.3 Enghouse Interactive Computer Telephony Integration Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.6 NewVoiceMedia (Vonage)
- 13.6.1 NewVoiceMedia (Vonage) Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.6.2 NewVoiceMedia (Vonage) Computer Telephony Integration Software Product Portfolio
- 13.6.3 NewVoiceMedia (Vonage) Computer Telephony Integration Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.7 Genesys
- 13.7.1 Genesys Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.7.2 Genesys Computer Telephony Integration Software Product Portfolio
- 13.7.3 Genesys Computer Telephony Integration Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.8 Zendesk
- 13.8.1 Zendesk Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.8.2 Zendesk Computer Telephony Integration Software Product Portfolio
- 13.8.3 Zendesk Computer Telephony Integration Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.9 Freshworks
- 13.9.1 Freshworks Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.9.2 Freshworks Computer Telephony Integration Software Product Portfolio
- 13.9.3 Freshworks Computer Telephony Integration Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.10 NICE inContact
- 13.10.1 NICE inContact Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.10.2 NICE inContact Computer Telephony Integration Software Product Portfolio
- 13.10.3 NICE inContact Computer Telephony Integration Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.11 Nextiva
- 13.11.1 Nextiva Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.11.2 Nextiva Computer Telephony Integration Software Product Portfolio
- 13.11.3 Nextiva Computer Telephony Integration Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.12 Talkdesk
- 13.12.1 Talkdesk Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.12.2 Talkdesk Computer Telephony Integration Software Product Portfolio
- 13.12.3 Talkdesk Computer Telephony Integration Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.13 Jive Communications (LogMeIn)
- 13.13.1 Jive Communications (LogMeIn) Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.13.2 Jive Communications (LogMeIn) Computer Telephony Integration Software Product Portfolio
- 13.13.3 Jive Communications (LogMeIn) Computer Telephony Integration Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.14 Ameyo
- 13.14.1 Ameyo Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.14.2 Ameyo Computer Telephony Integration Software Product Portfolio
- 13.14.3 Ameyo Computer Telephony Integration Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.15 Aircall
- 13.15.1 Aircall Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.15.2 Aircall Computer Telephony Integration Software Product Portfolio
- 13.15.3 Aircall Computer Telephony Integration Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.16 Ozonetel
- 13.16.1 Ozonetel Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.16.2 Ozonetel Computer Telephony Integration Software Product Portfolio
- 13.16.3 Ozonetel Computer Telephony Integration Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.17 Tenfold
- 13.17.1 Tenfold Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.17.2 Tenfold Computer Telephony Integration Software Product Portfolio
- 13.17.3 Tenfold Computer Telephony Integration Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.18 InGenius
- 13.18.1 InGenius Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.18.2 InGenius Computer Telephony Integration Software Product Portfolio
- 13.18.3 InGenius Computer Telephony Integration Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 14 Industry Chain Analysis
- 14.1 Computer Telephony Integration Software Industry Chain Analysis
- 14.2 Computer Telephony Integration Software Industry Raw Material and Suppliers Analysis
- 14.2.1 Computer Telephony Integration Software Key Raw Material Supply Analysis
- 14.2.2 Raw Material Suppliers and Contact Information
- 14.3 Computer Telephony Integration Software Typical Downstream Customers
- 14.4 Computer Telephony Integration Software Sales Channel Analysis
- 15 Research Findings and Conclusion
- 16 Methodology and Data Source
- 16.1 Methodology/Research Approach
- 16.2 Research Scope
- 16.3 Benchmarks and Assumptions
- 16.4 Date Source
- 16.4.1 Primary Sources
- 16.4.2 Secondary Sources
- 16.5 Data Cross Validation
- 16.6 Disclaimer
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