Global CRM Software Competitive Landscape Professional Research Report 2024
Description
Global CRM Software Competitive Landscape Professional Research Report 2024
Research Summary
CRM software, which stands for Customer Relationship Management software, is a technology tool designed to help businesses manage and optimize their interactions with customers, leads, and prospects. It serves as a centralized database that stores and organizes essential customer information, such as contact details, communication history, purchase history, and preferences. CRM software enables businesses to gain valuable insights into their customers＇ needs and behaviors, allowing them to personalize interactions, provide better customer service, and enhance the overall customer experience. It streamlines sales processes by tracking leads, managing sales pipelines, and automating tasks, helping sales teams prioritize their efforts and close deals more efficiently. Additionally, CRM software facilitates targeted marketing campaigns, enabling businesses to reach the right audience with the right messages at the right time. The software＇s analytics and reporting capabilities offer valuable business intelligence, supporting data-driven decision-making and fostering business growth. CRM software is available in various types, including cloud-based solutions that offer flexibility, scalability, and real-time access to data from anywhere with an internet connection. As an essential tool for managing customer relationships and improving business performance, CRM software plays a vital role in enhancing customer satisfaction, increasing sales, and driving overall success for modern enterprises.
According to DIResearch's in-depth investigation and research, the global CRM Software market size will reach XX US$ Million in 2024, and is expected to reach XX US$ Million in 2030, with a CAGR of XX% (2025-2030). Among them, the China market has changed rapidly in the past few years. The market size in 2024 will be XX US$ Million, accounting for approximately XX% of the world. It is expected to reach XX US$ Million in 2030, and the global share will reach XX%.
The major global manufacturers of CRM Software include Oracle, SAP, Salesforce, Microsoft, monday.com, Zendesk, Freshworks, Zoho, Thryv, Pipedrive, Nextiva CRM, Hubspot, ActiveCampaign, Pipeliner, Nimble, Sage, Keap, Insightly, Maximizer Software, Salesboom, SugarCRM, Epsilon, Genesys, Verint etc. The global players competition landscape in this report is divided into three tiers. The first tiers is the global leading enterprise, which occupies a major market share, is in a leading position in the industry, has strong competitiveness and influence, and has a large revenue scale; the second tiers has a certain share and popularity in the market, actively follows the industry leaders in product, service or technological innovation, and has a medium revenue scale; the third tiers has a smaller share in the market, has a lower brand awareness, mainly focuses on the local market, and has a relatively small revenue scale.
This report studies the market size, price trends and future development prospects of CRM Software. Focus on analysing the market share, product portfolio, revenue and gross profit margin of global major manufacturers, as well as the market status and trends of different product types and applications in the global CRM Software market. The report data covers historical data from 2019 to 2023, base year in 2024 and forecast data from 2025 to 2030.
The regions and countries in the report include North America, Europe, China, APAC (excl. China), Latin America and Middle East and Africa, covering the CRM Software market conditions and future development trends of key regions and countries, combined with industry-related policies and the latest technological developments, analyze the development characteristics of CRM Software industries in various regions and countries, help companies understand the development characteristics of each region, help companies formulate business strategies, and achieve the ultimate goal of the company's global development strategy.
The data sources of this report mainly include the National Bureau of Statistics, customs databases, industry associations, corporate financial reports, third-party databases, etc. Among them, macroeconomic data mainly comes from the National Bureau of Statistics, International Economic Research Organization; industry statistical data mainly come from industry associations; company data mainly comes from interviews, public information collection, third-party reliable databases, and price data mainly comes from various markets monitoring database.
Global Key Manufacturers of CRM Software Include:
Oracle
SAP
Salesforce
Microsoft
monday.com
Zendesk
Freshworks
Zoho
Thryv
Pipedrive
Nextiva CRM
Hubspot
ActiveCampaign
Pipeliner
Nimble
Sage
Keap
Insightly
Maximizer Software
Salesboom
SugarCRM
Epsilon
Genesys
Verint
CRM Software Product Segment Include:
On-Premise
Cloud Based
CRM Software Product Application Include:
BFSI
Healthcare
Retail
Government
Industrial Manufacturing
Others
Chapter Scope
Chapter 1: Product Research Range, Product Types and Applications, Market Overview, Market Situation and Trends
Chapter 2: Global CRM Software Industry PESTEL Analysis
Chapter 3: Global CRM Software Industry Porter’s Five Forces Analysis
Chapter 4: Global CRM Software Major Regional Market Size and Forecast Analysis
Chapter 5: Global CRM Software Market Size and Forecast by Type and Application Analysis
Chapter 6: North America CRM Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 7: Europe CRM Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 8: China CRM Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 9: APAC (Excl. China) CRM Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 10: Latin America CRM Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 11: Middle East and Africa CRM Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 12: Global CRM Software Competitive Analysis of Key Manufacturers (Revenue, Market Share, Regional Distribution and Industry Concentration)
Chapter 13: Key Company Profiles (Product Portfolio, Revenue and Gross Margin)
Chapter 14: Industrial Chain Analysis, Include Raw Material Suppliers, Distributors and Customers
Chapter 15: Research Findings and Conclusion
Chapter 16: Methodology and Data Sources
Table of Contents
170 Pages
- 1 CRM Software Market Overview
- 1.1 Product Definition and Statistical Scope
- 1.2 CRM Software Product by Type
- 1.2.1 Global CRM Software Market Size by Type, 2023 VS 2024 VS 2030
- 1.2.2 On-Premise
- 1.2.3 Cloud Based
- 1.3 CRM Software Product by Application
- 1.3.1 Global CRM Software Market Size by Application, 2023 VS 2024 VS 2030
- 1.3.2 BFSI
- 1.3.3 Healthcare
- 1.3.4 Retail
- 1.3.5 Government
- 1.3.6 Industrial Manufacturing
- 1.3.7 Others
- 1.4 Global CRM Software Market Revenue Analysis (2019-2030)
- 1.5 CRM Software Market Development Status and Trends
- 1.5.1 CRM Software Industry Development Status Analysis
- 1.5.2 CRM Software Industry Development Trends Analysis
- 2 CRM Software Market PESTEL Analysis
- 2.1 Political Factors Analysis
- 2.2 Economic Factors Analysis
- 2.3 Social Factors Analysis
- 2.4 Technological Factors Analysis
- 2.5 Environmental Factors Analysis
- 2.6 Legal Factors Analysis
- 3 CRM Software Market Porter's Five Forces Analysis
- 3.1 Competitive Rivalry
- 3.2 Threat of New Entrants
- 3.3 Bargaining Power of Suppliers
- 3.4 Bargaining Power of Buyers
- 3.5 Threat of Substitutes
- 4 Global CRM Software Market Analysis by Regions
- 4.1 CRM Software Overall Market: 2023 VS 2024 VS 2030
- 4.2 Global CRM Software Revenue and Forecast Analysis (2019-2030)
- 4.2.1 Global CRM Software Revenue and Market Share by Region (2019-2024)
- 4.2.2 Global CRM Software Revenue Forecast by Region (2025-2030)
- 5 Global CRM Software Market Size by Type and Application
- 5.1 Global CRM Software Market Size by Type
- 5.2 Global CRM Software Market Size by Application
- 6 North America
- 6.1 North America CRM Software Market Size and Growth Rate Analysis (2019-2030)
- 6.2 North America Key Manufacturers Analysis
- 6.3 North America CRM Software Market Size by Type
- 6.4 North America CRM Software Market Size by Application
- 6.5 North America CRM Software Market Size by Country
- 6.5.1 US
- 6.5.2 Canada
- 7 Europe
- 7.1 Europe CRM Software Market Size and Growth Rate Analysis (2019-2030)
- 7.2 Europe Key Manufacturers Analysis
- 7.3 Europe CRM Software Market Size by Type
- 7.4 Europe CRM Software Market Size by Application
- 7.5 Europe CRM Software Market Size by Country
- 7.5.1 Germany
- 7.5.2 France
- 7.5.3 United Kingdom
- 7.5.4 Italy
- 7.5.5 Spain
- 7.5.6 Benelux
- 8 China
- 8.1 China CRM Software Market Size and Growth Rate Analysis (2019-2030)
- 8.2 China Key Manufacturers Analysis
- 8.3 China CRM Software Market Size by Type
- 8.4 China CRM Software Market Size by Application
- 9 APAC (excl. China)
- 9.1 APAC (excl. China) CRM Software Market Size and Growth Rate Analysis (2019-2030)
- 9.2 APAC (excl. China) Key Manufacturers Analysis
- 9.3 APAC (excl. China) CRM Software Market Size by Type
- 9.4 APAC (excl. China) CRM Software Market Size by Application
- 9.5 APAC (excl. China) CRM Software Market Size by Country
- 9.5.1 Japan
- 9.5.2 South Korea
- 9.5.3 India
- 9.5.4 Australia
- 9.5.5 Indonesia
- 9.5.6 Vietnam
- 9.5.7 Malaysia
- 9.5.8 Thailand
- 10 Latin America
- 10.1 Latin America CRM Software Market Size and Growth Rate Analysis (2019-2030)
- 10.2 Latin America Key Manufacturers Analysis
- 10.3 Latin America CRM Software Market Size by Type
- 10.4 Latin America CRM Software Market Size by Application
- 10.5 Latin America CRM Software Market Size by Country
- 10.5.1 Mecixo
- 10.5.2 Brazil
- 11 Middle East & Africa
- 11.1 Middle East & Africa CRM Software Market Size and Growth Rate Analysis (2019-2030)
- 11.2 Middle East & Africa Key Manufacturers Analysis
- 11.3 Middle East & Africa CRM Software Market Size by Type
- 11.4 Middle East & Africa CRM Software Market Size by Application
- 11.5 Middle East & Africa CRM Software Market Size by Country
- 11.5.1 Saudi Arabia
- 11.5.2 South Africa
- 12 Market Competition by Manufacturers
- 12.1 Global CRM Software Market Revenue by Key Manufacturers (2020-2024)
- 12.2 CRM Software Competitive Landscape Analysis and Market Dynamic
- 12.2.1 CRM Software Competitive Landscape Analysis
- 12.2.2 Global Key Manufacturers Headquarter and Key Area Sales
- 12.2.3 Market Dynamic
- 13 Key Companies Analysis
- 13.1 Oracle
- 13.1.1 Oracle Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.1.2 Oracle CRM Software Product Portfolio
- 13.1.3 Oracle CRM Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)
- 13.2 SAP
- 13.2.1 SAP Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.2.2 SAP CRM Software Product Portfolio
- 13.2.3 SAP CRM Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)
- 13.3 Salesforce
- 13.3.1 Salesforce Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.3.2 Salesforce CRM Software Product Portfolio
- 13.3.3 Salesforce CRM Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)
- 13.4 Microsoft
- 13.4.1 Microsoft Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.4.2 Microsoft CRM Software Product Portfolio
- 13.4.3 Microsoft CRM Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)
- 13.5 monday.com
- 13.5.1 monday.com Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.5.2 monday.com CRM Software Product Portfolio
- 13.5.3 monday.com CRM Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)
- 13.6 Zendesk
- 13.6.1 Zendesk Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.6.2 Zendesk CRM Software Product Portfolio
- 13.6.3 Zendesk CRM Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)
- 13.7 Freshworks
- 13.7.1 Freshworks Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.7.2 Freshworks CRM Software Product Portfolio
- 13.7.3 Freshworks CRM Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)
- 13.8 Zoho
- 13.8.1 Zoho Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.8.2 Zoho CRM Software Product Portfolio
- 13.8.3 Zoho CRM Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)
- 13.9 Thryv
- 13.9.1 Thryv Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.9.2 Thryv CRM Software Product Portfolio
- 13.9.3 Thryv CRM Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)
- 13.10 Pipedrive
- 13.10.1 Pipedrive Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.10.2 Pipedrive CRM Software Product Portfolio
- 13.10.3 Pipedrive CRM Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)
- 13.11 Nextiva CRM
- 13.11.1 Nextiva CRM Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.11.2 Nextiva CRM CRM Software Product Portfolio
- 13.11.3 Nextiva CRM CRM Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)
- 13.12 Hubspot
- 13.12.1 Hubspot Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.12.2 Hubspot CRM Software Product Portfolio
- 13.12.3 Hubspot CRM Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)
- 13.13 ActiveCampaign
- 13.13.1 ActiveCampaign Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.13.2 ActiveCampaign CRM Software Product Portfolio
- 13.13.3 ActiveCampaign CRM Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)
- 13.14 Pipeliner
- 13.14.1 Pipeliner Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.14.2 Pipeliner CRM Software Product Portfolio
- 13.14.3 Pipeliner CRM Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)
- 13.15 Nimble
- 13.15.1 Nimble Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.15.2 Nimble CRM Software Product Portfolio
- 13.15.3 Nimble CRM Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)
- 13.16 Sage
- 13.16.1 Sage Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.16.2 Sage CRM Software Product Portfolio
- 13.16.3 Sage CRM Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)
- 13.17 Keap
- 13.17.1 Keap Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.17.2 Keap CRM Software Product Portfolio
- 13.17.3 Keap CRM Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)
- 13.18 Insightly
- 13.18.1 Insightly Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.18.2 Insightly CRM Software Product Portfolio
- 13.18.3 Insightly CRM Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)
- 13.19 Maximizer Software
- 13.19.1 Maximizer Software Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.19.2 Maximizer Software CRM Software Product Portfolio
- 13.19.3 Maximizer Software CRM Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)
- 13.20 Salesboom
- 13.20.1 Salesboom Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.20.2 Salesboom CRM Software Product Portfolio
- 13.20.3 Salesboom CRM Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)
- 13.21 SugarCRM
- 13.21.1 SugarCRM Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.21.2 SugarCRM CRM Software Product Portfolio
- 13.21.3 SugarCRM CRM Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)
- 13.22 Epsilon
- 13.22.1 Epsilon Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.22.2 Epsilon CRM Software Product Portfolio
- 13.22.3 Epsilon CRM Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)
- 13.23 Genesys
- 13.23.1 Genesys Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.23.2 Genesys CRM Software Product Portfolio
- 13.23.3 Genesys CRM Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)
- 13.24 Verint
- 13.24.1 Verint Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.24.2 Verint CRM Software Product Portfolio
- 13.24.3 Verint CRM Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)
- 14 Industry Chain Analysis
- 14.1 CRM Software Industry Chain Analysis
- 14.2 CRM Software Industry Raw Material and Suppliers Analysis
- 14.2.1 Upstream Key Raw Material Supply Analysis
- 14.2.2 Raw Material Suppliers and Contact Information
- 14.3 CRM Software Typical Downstream Customers
- 14.4 CRM Software Sales Channel Analysis
- 15 Research Findings and Conclusion
- 16 Methodology and Data Source
- 16.1 Methodology/Research Approach
- 16.2 Research Scope
- 16.3 Benchmarks and Assumptions
- 16.4 Date Source
- 16.4.1 Primary Sources
- 16.4.2 Secondary Sources
- 16.5 Data Cross Validation
- 16.6 Disclaimer
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