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Global Business Process Outsourcing (BPO) Market

Publisher Data Bridge Market Research
Published Jan 01, 2025
Length 350 Pages
SKU # DAABD20400602

Description

Global Business Process Outsourcing (BPO) market is expected to reach USD 544.78 billion by 2032 from 285.76 USD billion in 2024, growing with a CAGR of 8.5% in the forecast period of 2025 to 2032.

Market Segmentation:

Global Business Process Outsourcing (BPO) Market Segmentation, By Outsourcing Type (Offshore, Onshore, and Nearshore), Service (Voice Processing, Telemarketing Services, Image Editing Services, Virtual Staffing Services, 3D Visualization Services, and Others), Application (Customer Care, Finance and Accounting, Talent and HR Services, Sales and Marketing, Sourcing, Procurement & Supply Chain, Facilities and Administration, Product Engineering, Training, and Others), Deployment Mode (Cloud and On Premise), Organization Size (Large Enterprises, SMEs), Ownership (Captive and Third Party), Outsourcing Approach (Contract Based, Bundled Services, Best-Shore, and Fee for Service), End User (IT and Telecommunication, Manufacturing, BFSI, Government & Defense, Transportation and Logistics, Retail & E-Commerce, Travel and Hospitality, Healthcare, Energy and Utilities, Education, and Others), Countries (U.S., Canada, Mexico, Germany, U.K., France, Italy, Spain, Russia, Turkey, Netherlands, Switzerland, Belgium, rest of Europe, China, Japan, India, South Korea, Australia, Indonesia, Thailand, Malaysia, Singapore, Philippines, Vietnam, rest of Asia-Pacific, Brazil, Argentina, rest of South America. U.A.E., Saudi Arabia, South Africa, Egypt, Israel, and rest of Middle East & Africa) - Industry Trends and Forecast to 2032

Overview of Global Business Process Outsourcing (BPO) Market Dynamics:

Driver
• Increasing need for Business agility

Restraint
• Growing concerns regarding data security and privacy concern

Opportunity
• Emergence of digital technologies namely AI, IOT and Cloud Computing

Market Players:

The key market players operating in the global Business Process Outsourcing (BPO) market are listed below:
• Accenture (US)
• Infosys Limited (India)
• Capgemini (France)
• IBM Corporation (US)
• Cognizant (US)
• Tata Consultancy Services Limited (India)
• NTT DATA Corporation (US)
• Concentrix Corporation (US)
• Wipro (India)
• Conduent Inc. (US)
• Genpact (US)
• ADP Inc. (US)
• HCL Technologies Limited (India)
• NCR Voyix Corporation (U.S.)

Table of Contents

350 Pages
1 Introduction
1.1 Objectives Of The Study
1.2 Market Definition
1.3 Overview Of Global Business Process Outsourcing (Bpo) Market
1.4 Currency And Pricing
1.5 Limitations
1.6 Markets Covered
2 Market Segmentation
2.1 Markets Covered
2.2 Geographical Scope
2.3 Years Considered For The Study
2.4 Dbmr Tripod Data Validation Model
2.5 Primary Interviews With Key Opinion Leaders
2.6 Dbmr Market Position Grid
2.7 Vendor Share Analysis
2.8 Multivariate Modeling
2.9 Outsourcing Type Timeline Curve
2.10 Market Application Coverage Grid
2.11 Secondary Sources
2.12 Assumptions
3 Executive Summary
4 Premium Insights
4.1 Industry Analysis & Futuristic Scenario
4.1.1 Industry Analysis
4.1.2 Futuristic Scenario
4.2 Case 1: Genpact Limited - Accounts Payable Outsourcing For Renault
4.2.1 Problem:
4.2.2 Solution:
4.2.3 Result:
4.3 Case 2: Outsourced Solution Drives Business Growth For Top Accounting Firm
4.3.1 Problem
4.3.2 Solution
4.3.3 Result
 
4.4 Case 3: Genpact And Garden Of Life - Enhancing Customer Experience With Outsourcing Solutions
4.4.1 Problem:
4.4.2 Solution:
4.4.3 Result:
4.5 Case 4: Streamlined Operations And Delivered Process Efficiencies For A Global Hospitality Group
4.5.1 Problem:
4.5.2 Solution:
4.5.3 Result:
4.6 Company Comparative Analysis
4.7 Technology Trends
5 Regulatory Standards
6 Market Overview
6.1 Drivers
6.1.1 Increasing Need For Business Agility
6.1.2 Rising Customer Focus Toward Enhanced Efficiency, Time Effectiveness, And Cost Efficiency
6.1.3 Growing Preference For Cloud Technology And Its Significance On Process Automation
6.1.4 Increasing Dependence On Sales And Marketing For Customer Service Enhancement
6.1.5 Upsurge In The Capacity Of Quality Enterprise Data
6.2 Restraints
6.2.1 Growing Concerns Regarding Data Security And Privacy Concerns
6.2.2 Stringent Government Regulations
6.3 Opportunities
6.3.1 Focus On Multi-workflow Scheduling Of Business
6.3.2 Emergence Of Digital Technologies, Namely Ai, Iot, And Cloud Computing
6.3.3 Increase In The Establishment Of Service Centers And It Sector Spending
6.3.4 Growing Number Of Start-ups Partnering With Business Process Outsourcing (Bpo)
6.4 Challenges
6.4.1 Lack Of Skilled Workforce And High Attrition Rate
6.4.2 Frequent Disruption Affects The Operational Efficiency Of Business Process Outsourcing (Bpo)
6.4.3 Increase In The Presence Of New Entrants
 
7 Global Business Process Outsourcing (Bpo) Market, By Outsourcing Type
7.1 Overview
7.2 Offshore
7.3 Onshore
7.4 Nearshore
8 Global Business Process Outsourcing (Bpo) Market, By Service
8.1 Overview
8.2 Voice Processing
8.2.1 Inbound
8.2.2 Outbound
8.2.3 Survey And Market Research
8.3 Telemarketing Services
8.4 Image Editing Services
8.5 Virtual Staffing Services
8.6 3d Visualization Services
8.6.1 3d Animation
8.6.2 Cad Modeling
8.6.3 3d Illustration
8.6.4 3d Development
8.6.5 Others
8.7 Others
9 Global Business Process Outsourcing (Bpo) Market, By Application
9.1 Overview
9.2 Customer Care
9.3 Finance And Accounting
9.3.1 Order To Cash
9.3.1.1 Collection And Accounts Receivable
9.3.1.2 Order Management And Billing
9.3.1.3 Order To Cash Analytics
9.3.2 Procure To Pay
9.3.2.1 Accounts Payable
9.3.2.2 Employee Disbursements
9.3.2.3 Analytics
9.3.2.4 Process Support
 
9.3.3 Record To Report
9.3.3.1 General Ledger
9.3.3.2 Data Integrity And Reporting Services
9.3.3.3 Cost Accounting & Treasury
9.3.4 Financial Planning & Analysis
9.3.4.1 Budgeting And Forecasting
9.3.4.2 Business Metrics And Tracking
9.3.4.3 Decision Support Analysis
9.3.5 Logistics & Warehousing
9.3.6 Transportation & Vehicle Leasing
9.3.7 Courier Services
9.3.8 Moving & Relocation
9.4 Talent And Hr Services
9.4.1 Employee And Hr Operations
9.4.1.1 Payroll And Pension
9.4.1.2 Employee Services
9.4.1.3 Government Relation Services
9.4.1.4 Workforce Data Administration
9.4.1.5 Cw Management
9.4.1.5.1 Master Data Management
9.4.1.5.2 Vendor Management
9.4.1.5.3 Exit Management
9.4.2 Talent Acquisition And Development
9.4.2.1 Talent Development
9.4.2.1.1 Organization And Change Management
9.4.2.1.2 Competency And Development Management
9.4.2.1.3 Learning Content Development & Learning Delivery
9.4.2.1.4 Curriculum And Campaign Design
9.4.2.1.5 Collaboration And Knowledge Management
9.4.2.1.6 Compensation Planning
9.4.2.1.7 Others
9.4.2.2 Talent Acquisition
9.4.2.2.1 Workforce Planning
9.4.2.2.2 Candidate Sourcing Screening And Selection
9.4.2.2.3 New Joiner Offer And Onboarding
9.4.2.2.4 Hiring Clearances
9.4.2.2.5 Relocation Assistance, Inter Company And Global Mobility
9.4.2.2.6 Others
9.5 Sales And Marketing
9.6 Sourcing, Procurement & Supply Chain
9.6.1 Procurement Admin Support
9.6.2 Procurement Consulting
9.7 Facilities And Administration
9.8 Product Engineering
9.9 Training
9.10 Others
10 Global Business Process Outsourcing (Bpo) Market, By Ownership
10.1 Overview
10.2 Captive
10.3 Third Party
11 Global Business Process Outsourcing (Bpo) Market, By Deployment Mode
11.1 Overview
11.2 Cloud
11.3 On Premise
12 Global Business Process Outsourcing (Bpo) Market, By Organization Size
12.1 Overview
12.2 Large Enterprises
12.3 Smes
13 Global Business Process Outsourcing (Bpo) Market, By Outsourcing Approach
13.1 Overview
13.2 Contract Based
13.3 Bundled Services
13.4 Best-shore
13.5 Fee For Service
14 Global Business Process Outsourcing (Bpo) Market, By End User
14.1 Overview
14.2 It And Telecommunication
14.2.1 Customer Care
14.2.2 Finance And Accounting
14.2.3 Talent And Hr Services
14.2.4 Sales And Marketing
14.2.5 Sourcing, Procurement & Supply Chain
14.2.6 Facilities And Administration
14.2.7 Product Engineering
14.2.8 Training
14.2.9 Others
14.3 Manufacturing
14.3.1 Customer Care
14.3.2 Finance And Accounting
14.3.3 Talent And Hr Services
14.3.4 Sales And Marketing
14.3.5 Sourcing, Procurement & Supply Chain
14.3.6 Facilities And Administration
14.3.7 Product Engineering
14.3.8 Training
14.3.9 Others
14.4 Bfsi
14.4.1 Customer Care
14.4.2 Finance And Accounting
14.4.3 Talent And Hr Services
14.4.4 Sales And Marketing
14.4.5 Sourcing, Procurement & Supply Chain
14.4.6 Facilities And Administration
14.4.7 Product Engineering
14.4.8 Training
14.4.9 Others
14.5 Government & Defense
14.5.1 Customer Care
14.5.2 Finance And Accounting
14.5.3 Talent And Hr Services
14.5.4 Sales And Marketing
14.5.5 Sourcing, Procurement & Supply Chain
14.5.6 Facilities And Administration
14.5.7 Product Engineering
14.5.8 Training
14.5.9 Others
14.6 Transportation And Logistics
14.6.1 Customer Care
14.6.2 Finance And Accounting
14.6.3 Talent And Hr Services
14.6.4 Sales And Marketing
14.6.5 Sourcing, Procurement & Supply Chain
14.6.6 Facilities And Administration
14.6.7 Product Engineering
14.6.8 Training
14.6.9 Others
14.7 Retail & E-commerce
14.7.1 Customer Care
14.7.2 Finance And Accounting
14.7.3 Talent And Hr Services
14.7.4 Sales And Marketing
14.7.5 Sourcing, Procurement & Supply Chain
14.7.6 Facilities And Administration
14.7.7 Product Engineering
14.7.8 Training
14.7.9 Others
14.8 Travel And Hospitality
14.8.1 Customer Care
14.8.2 Finance And Accounting
14.8.3 Talent And Hr Services
14.8.4 Sales And Marketing
14.8.5 Sourcing, Procurement & Supply Chain
14.8.6 Facilities And Administration
14.8.7 Product Engineering
14.8.8 Training
14.8.9 Others
14.9 Healthcare
14.9.1 Customer Care
14.9.2 Finance And Accounting
14.9.3 Talent And Hr Services
14.9.4 Sales And Marketing
14.9.5 Sourcing, Procurement & Supply Chain
14.9.6 Facilities And Administration
14.9.7 Product Engineering
14.9.8 Training
14.9.9 Others
14.10 Energy And Utilities
14.10.1 Customer Care
14.10.2 Finance And Accounting
14.10.3 Talent And Hr Services
14.10.4 Sales And Marketing
14.10.5 Sourcing, Procurement & Supply Chain
14.10.6 Facilities And Administration
14.10.7 Product Engineering
14.10.8 Training
14.10.9 Others
14.11 Education
14.11.1 Customer Care
14.11.2 Finance And Accounting
14.11.3 Talent And Hr Services
14.11.4 Sales And Marketing
14.11.5 Sourcing, Procurement & Supply Chain
14.11.6 Facilities And Administration
14.11.7 Product Engineering
14.11.8 Training
14.11.9 Others
14.12 Others 228
List Of Figures
Figure 1 Global Business Process Outsourcing (Bpo) Market: Segmentation
Figure 2 Global Business Process Outsourcing (Bpo) Market: Data Triangulation
Figure 3 Global Business Process Outsourcing (Bpo) Market: Droc Analysis
Figure 4 Global Business Process Outsourcing (Bpo) Market: Global Vs Regional Market Analysis
Figure 5 Global Business Process Outsourcing (Bpo) Market: Company Research Analysis
Figure 6 Global Business Process Outsourcing (Bpo) Market: Interview Demographics
Figure 7 Global Business Process Outsourcing (Bpo) Market: Dbmr Market Position Grid
Figure 8 Global Business Process Outsourcing (Bpo) Market: Vendor Share Analysis
Figure 9 Global Business Process Outsourcing (Bpo) Market: Multivariate Modeling
Figure 10 Global Business Process Outsourcing (Bpo) Market: Outsourcing Type Timeline Curve
Figure 11 Global Business Process Outsourcing (Bpo) Market: Application Coverage Grid
Figure 12 Global Business Process Outsourcing (Bpo) Market: Segmentation
Figure 13 Three Segments Comprise The Global Business Process Outsourcing (Bpo) Market, By Outsourcing Type (2024)
Figure 14 Global Business Process Outsourcing (Bpo) Market: Executive Summary
Figure 15 Strategic Decisions
Figure 16 Growing Preference For Cloud Technology And Its Significance On Process Automation Is Expected To Drive The Global Business Process Outsourcing (Bpo) Market During The Forecast Period Of 2025 To 2032
Figure 17 Offshore Segment Is Expected To Account For The Largest Share Of The Global Business Process Outsourcing (Bpo) Market In 2025 & 2032
Figure 18 North America Is Expected To Be The Dominant, And Asia-pacific Is The Fastest Growing Region In The Global Business Process Outsourcing (Bpo) Market In The Forecast Period Of 2025 To 2032
Figure 19 Asia-pacific Is The Fastest-growing Region For The Global Business Process Outsourcing (Bpo) Market In The Forecast Period Of 2025 To 2032
Figure 20 Drivers, Restraints, Opportunities, And Challenges Of Global Business Process Outsourcing (Bpo) Market
Figure 21 Support For Business Agility From Various Business Departments
Figure 22 Changes In Organization For Agility
Figure 23 Public Cloud Adoption For Business Operations
Figure 24 Ai Adoption Rates Around The Globe
Figure 25 Global Business Process Outsourcing (Bpo) Market: By Outsourcing Type, 2024
Figure 26 Global Business Process Outsourcing (Bpo) Market: By Service, 2024
Figure 27 Global Business Process Outsourcing (Bpo) Market: By Application, 2024
Figure 28 Global Business Process Outsourcing (Bpo) Market: By Ownership, 2024
Figure 29 Global Business Process Outsourcing (Bpo) Market: By Deployment Mode, 2024
Figure 30 Global Business Process Outsourcing (Bpo) Market: By Organization Size, 2024
Figure 31 Global Business Process Outsourcing (Bpo) Market: By Outsourcing Approach, 2024
Figure 32 Global Business Process Outsourcing (Bpo) Market: By End User, 2024
Figure 33 Global Business Process Outsourcing (Bpo) Market: Snapshot (2024)
Figure 34 Global Business Process Outsourcing (Bpo) Market: 2024 (%)
Figure 35 North America Business Process Outsourcing (Bpo) Market: 2024 (%)
Figure 36 Europe Business Process Outsourcing (Bpo) Market: 2024 (%)
Figure 37 Asia-pacific Business Process Outsourcing (Bpo) Market: 2024 (%)

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