Europe Business Process Outsourcing (BPO) Market

Published Jan 01, 2025

Length 350 Pages

SKU # DAABD20400604

Description

Europe Business Process Outsourcing (BPO) market is expected to reach USD 144.51 billion by 2032 from USD 77.65 billion in 2024, growing with a CAGR of 8.2% in the forecast period of 2025 to 2032.

Market Segmentation:

Europe Business Process Outsourcing (BPO) Market Segmentation, By Outsourcing Type (Offshore, Onshore, and Nearshore), Service (Voice Processing, Telemarketing Services, Image Editing Services, Virtual Staffing Services, 3D Visualization Services, and Others), Application (Customer Care, Finance and Accounting, Talent and HR Services, Sales and Marketing, Sourcing, Procurement & Supply Chain, Facilities and Administration, Product Engineering, Training, and Others), Deployment Mode (Cloud and On Premise), Organization Size (Large Enterprises, SMEs), Ownership (Captive and Third Party), Outsourcing Approach (Contract Based, Bundled Services, Best-Shore, and Fee for Service), End User (IT and Telecommunication, Manufacturing, BFSI, Government & Defense, Transportation and Logistics, Retail & E-Commerce, Travel and Hospitality, Healthcare, Energy and Utilities, Education, and Others), Countries (Germany, U.K., France, Italy, Spain, Russia, Turkey, Netherlands, Switzerland, Belgium, rest of Europe) - Industry Trends and Forecast to 2032

Overview of Europe Business Process Outsourcing (BPO) market Dynamics:

Driver
• Increasing need for business agility

Restraint
• Growing concerns regarding data security and privacy concern.

Opportunity
• Focus on multi-workflow scheduling of business

Market Players:

The key market players operating in the Europe Business Process Outsourcing (BPO) market are listed below:
• Accenture (US)
• Infosys Limited (India)
• Capgemini (France)
• IBM Corporation (US)
• Cognizant (US)
• Tata Consultancy Services Limited (India)
• NTT DATA Corporation (US)
• Concentrix Corporation (US)
• Wipro (India)
• Conduent Inc. (US)
• Genpact (US)
• ADP Inc. (US)
• HCL Technologies Limited (India)
• NCR Voyix Corporation (U.S.)

1 Introduction: 1.1 Objectives Of The Study; 1.2 Market Definition; 1.3 Overview Of Europe Business Process Outsourcing (Bpo) Market; 1.4 Currency And Pricing; 1.5 Limitations; 1.6 Markets Covered
2 Market Segmentation: 2.1 Markets Covered; 2.2 Geographical Scope; 2.3 Years Considered For The Study; 2.4 Dbmr Tripod Data Validation Model; 2.5 Primary Interviews With Key Opinion Leaders; 2.6 Dbmr Market Position Grid; 2.7 Vendor Share Analysis; 2.8 Multivariate Modeling; 2.9 Outsourcing Type Timeline Curve; 2.10 Market Application Coverage Grid; 2.11 Secondary Sources; 2.12 Assumptions
3 Executive Summary
4 Premium Insights: 4.1 Industry Analysis & Futuristic Scenario; 4.1.1 Industry Analysis; 4.1.2 Futuristic Scenario; 4.2 Case 1: Genpact Limited - Accounts Payable Outsourcing For Renault; 4.2.1 Problem:; 4.2.2 Solution:; 4.2.3 Result:; 4.3 Case 2: Outsourced Solution Drives Business Growth For Top Accounting Firm; 4.3.1 Problem; 4.3.2 Solution; 4.3.3 Result; 4.4 Case 3: Genpact And Garden Of Life - Enhancing Customer Experience With Outsourcing Solutions; 4.4.1 Problem:; 4.4.2 Solution:; 4.4.3 Result:; 4.5 Case 4: Streamlined Operations And Delivered Process Efficiencies For A Europe Hospitality Group; 4.5.1 Problem:; 4.5.2 Solution:; 4.5.3 Result:; 4.6 Company Comparative Analysis; 4.7 Technology Trends
5 Regulatory Standards
6 Market Overview: 6.1 Drivers; 6.1.1 Increasing Need For Business Agility; 6.1.2 Rising Customer Focus Toward Enhanced Efficiency, Time Effectiveness, And Cost Efficiency; 6.1.3 Growing Preference For Cloud Technology And Its Significance On Process Automation; 6.1.4 Increasing Dependence On Sales And Marketing For Customer Service Enhancement; 6.1.5 Upsurge In The Capacity Of Quality Enterprise Data; 6.2 Restraints; 6.2.1 Growing Concerns Regarding Data Security And Privacy Concerns; 6.2.2 Stringent Government Regulations; 6.3 Opportunities; 6.3.1 Focus On Multi-workflow Scheduling Of Business; 6.3.2 Emergence Of Digital Technologies, Namely Ai, Iot, And Cloud Computing; 6.3.3 Increase In The Establishment Of Service Centers And It Sector Spending; 6.3.4 Growing Number Of Start-ups Partnering With Business Process Outsourcing (Bpo); 6.4 Challenges; 6.4.1 Lack Of Skilled Workforce And High Attrition Rate; 6.4.2 Frequent Disruption Affects The Operational Efficiency Of Business Process Outsourcing (Bpo); 6.4.3 Increase In The Presence Of New Entrants
7 Europe Business Process Outsourcing (Bpo) Market, By Outsourcing Type: 7.1 Overview; 7.2 Offshore; 7.3 Onshore; 7.4 Nearshore
8 Europe Business Process Outsourcing (Bpo) Market, By Service: 8.1 Overview; 8.2 Voice Processing; 8.2.1 Inbound; 8.2.2 Outbound; 8.2.3 Survey And Market Research; 8.3 Telemarketing Services; 8.4 Image Editing Services; 8.5 Virtual Staffing Services; 8.6 3d Visualization Services; 8.6.1 3d Animation; 8.6.2 Cad Modeling; 8.6.3 3d Illustration; 8.6.4 3d Development; 8.6.5 Others; 8.7 Others
9 Europe Business Process Outsourcing (Bpo) Market, By Application: 9.1 Overview; 9.2 Customer Care; 9.3 Finance And Accounting; 9.3.1 Order To Cash; 9.3.1.1 Collection And Accounts Receivable; 9.3.1.2 Order Management And Billing; 9.3.1.3 Order To Cash Analytics; 9.3.2 Procure To Pay; 9.3.2.1 Accounts Payable; 9.3.2.2 Employee Disbursements; 9.3.2.3 Analytics; 9.3.2.4 Process Support; 9.3.3 Record To Report; 9.3.3.1 General Ledger; 9.3.3.2 Data Integrity And Reporting Services; 9.3.3.3 Cost Accounting & Treasury; 9.3.4 Financial Planning & Analysis; 9.3.4.1 Budgeting And Forecasting; 9.3.4.2 Business Metrics And Tracking; 9.3.4.3 Decision Support Analysis; 9.3.5 Logistics & Warehousing; 9.3.6 Transportation & Vehicle Leasing; 9.3.7 Courier Services; 9.3.8 Moving & Relocation; 9.4 Talent And Hr Services; 9.4.1 Employee And Hr Operations; 9.4.1.1 Payroll And Pension; 9.4.1.2 Employee Services; 9.4.1.3 Government Relation Services; 9.4.1.4 Workforce Data Administration; 9.4.1.5 Cw Management; 9.4.1.5.1 Master Data Management; 9.4.1.5.2 Vendor Management; 9.4.1.5.3 Exit Management; 9.4.2 Talent Acquisition And Development; 9.4.2.1 Talent Development; 9.4.2.1.1 Organization And Change Management; 9.4.2.1.2 Competency And Development Management; 9.4.2.1.3 Learning Content Development & Learning Delivery; 9.4.2.1.4 Curriculum And Campaign Design; 9.4.2.1.5 Collaboration And Knowledge Management; 9.4.2.1.6 Compensation Planning; 9.4.2.1.7 Others; 9.4.2.2 Talent Acquisition; 9.4.2.2.1 Workforce Planning; 9.4.2.2.2 Candidate Sourcing Screening And Selection; 9.4.2.2.3 New Joiner Offer And Onboarding; 9.4.2.2.4 Hiring Clearances; 9.4.2.2.5 Relocation Assistance, Inter Company And Europe Mobility; 9.4.2.2.6 Others; 9.5 Sales And Marketing; 9.6 Sourcing, Procurement & Supply Chain; 9.6.1 Procurement Admin Support; 9.6.2 Procurement Consulting; 9.7 Facilities And Administration; 9.8 Product Engineering; 9.9 Training; 9.10 Others
10 Europe Business Process Outsourcing (Bpo) Market, By Ownership: 10.1 Overview; 10.2 Captive; 10.3 Third Party
11 Europe Business Process Outsourcing (Bpo) Market, By Deployment Mode: 11.1 Overview; 11.2 Cloud; 11.3 On Premise
12 Europe Business Process Outsourcing (Bpo) Market, By Organization Size: 12.1 Overview; 12.2 Large Enterprises; 12.3 Smes
13 Europe Business Process Outsourcing (Bpo) Market, By Outsourcing Approach: 13.1 Overview; 13.2 Contract Based; 13.3 Bundled Services; 13.4 Best-shore; 13.5 Fee For Service
14 Europe Business Process Outsourcing (Bpo) Market, By End User: 14.1 Overview; 14.2 It And Telecommunication; 14.2.1 Customer Care; 14.2.2 Finance And Accounting; 14.2.3 Talent And Hr Services; 14.2.4 Sales And Marketing; 14.2.5 Sourcing, Procurement & Supply Chain; 14.2.6 Facilities And Administration; 14.2.7 Product Engineering; 14.2.8 Training; 14.2.9 Others; 14.3 Manufacturing; 14.3.1 Customer Care; 14.3.2 Finance And Accounting; 14.3.3 Talent And Hr Services; 14.3.4 Sales And Marketing; 14.3.5 Sourcing, Procurement & Supply Chain; 14.3.6 Facilities And Administration; 14.3.7 Product Engineering; 14.3.8 Training; 14.3.9 Others; 14.4 Bfsi; 14.4.1 Customer Care; 14.4.2 Finance And Accounting; 14.4.3 Talent And Hr Services; 14.4.4 Sales And Marketing; 14.4.5 Sourcing, Procurement & Supply Chain; 14.4.6 Facilities And Administration; 14.4.7 Product Engineering; 14.4.8 Training; 14.4.9 Others; 14.5 Government & Defense; 14.5.1 Customer Care; 14.5.2 Finance And Accounting; 14.5.3 Talent And Hr Services; 14.5.4 Sales And Marketing; 14.5.5 Sourcing, Procurement & Supply Chain; 14.5.6 Facilities And Administration; 14.5.7 Product Engineering; 14.5.8 Training; 14.5.9 Others; 14.6 Transportation And Logistics; 14.6.1 Customer Care; 14.6.2 Finance And Accounting; 14.6.3 Talent And Hr Services; 14.6.4 Sales And Marketing; 14.6.5 Sourcing, Procurement & Supply Chain; 14.6.6 Facilities And Administration; 14.6.7 Product Engineering; 14.6.8 Training; 14.6.9 Others; 14.7 Retail & E-commerce; 14.7.1 Customer Care; 14.7.2 Finance And Accounting; 14.7.3 Talent And Hr Services; 14.7.4 Sales And Marketing; 14.7.5 Sourcing, Procurement & Supply Chain; 14.7.6 Facilities And Administration; 14.7.7 Product Engineering; 14.7.8 Training; 14.7.9 Others; 14.8 Travel And Hospitality; 14.8.1 Customer Care; 14.8.2 Finance And Accounting; 14.8.3 Talent And Hr Services; 14.8.4 Sales And Marketing; 14.8.5 Sourcing, Procurement & Supply Chain; 14.8.6 Facilities And Administration; 14.8.7 Product Engineering; 14.8.8 Training; 14.8.9 Others; 14.9 Healthcare; 14.9.1 Customer Care; 14.9.2 Finance And Accounting; 14.9.3 Talent And Hr Services; 14.9.4 Sales And Marketing; 14.9.5 Sourcing, Procurement & Supply Chain; 14.9.6 Facilities And Administration; 14.9.7 Product Engineering; 14.9.8 Training; 14.9.9 Others; 14.10 Energy And Utilities; 14.10.1 Customer Care; 14.10.2 Finance And Accounting; 14.10.3 Talent And Hr Services; 14.10.4 Sales And Marketing; 14.10.5 Sourcing, Procurement & Supply Chain; 14.10.6 Facilities And Administration; 14.10.7 Product Engineering; 14.10.8 Training; 14.10.9 Others; 14.11 Education; 14.11.1 Customer Care; 14.11.2 Finance And Accounting; 14.11.3 Talent And Hr Services; 14.11.4 Sales And Marketing; 14.11.5 Sourcing, Procurement & Supply Chain; 14.11.6 Facilities And Administration; 14.11.7 Product Engineering; 14.11.8 Training; 14.11.9 Others; 14.12 Others
15 Europe Business Process Outsourcing (Bpo) Market, By Region: 15.1 Europe; 15.1.1 U.K.; 15.1.2 Germany; 15.1.3 France; 15.1.4 Italy; 15.1.5 Netherlands; 15.1.6 Spain; 15.1.7 Switzerland; 15.1.8 Russia; 15.1.9 Belgium; 15.1.10 Turkey; 15.1.11 Rest Of Europe
16 Europe Business Process Outsourcing (Bpo) Market: Company Landscape: 16.1 Company Share Analysis: Europe
17 Swot Analysis
18 Company Profile: 18.1 Accenture; 18.1.1 Company Snapshot; 18.1.2 Revenue Analysis; 18.1.3 Company Share Analysis; 18.1.4 Service Portfolio; 18.1.5 Recent Developments; 18.2 Concentrix Corporation; 18.2.1 Company Snapshot; 18.2.2 Revenue Analysis; 18.2.3 Company Share Analysis; 18.2.4 Service Portfolio; 18.2.5 Recent Developments; 18.3 Ntt Data Group Corporation; 18.3.1 Company Snapshot; 18.3.2 Revenue Analysis; 18.3.3 Company Share Analysis; 18.3.4 Services Portfolio; 18.3.5 Recent Developments; 18.4 Wipro; 18.4.1 Company Snapshot; 18.4.2 Revenue Analysis; 18.4.3 Company Share Analysis; 18.4.4 Service Portfolio; 18.4.5 Recent Developments; 18.5 Hcl Technologies Limited; 18.5.1 Company Snapshot; 18.5.2 Revenue Analysis; 18.5.3 Company Share Analysis; 18.5.4 Service Portfolio; 18.5.5 Recent Developments; 18.6 Adp, Inc.; 18.6.1 Company Snapshot; 18.6.2 Revenue Analysis; 18.6.3 Solution Portfolio; 18.6.4 Recent Developments; 18.7 Aidey; 18.7.1 Company Snapshot; 18.7.2 Service Portfolio; 18.7.3 Recent Developments; 18.8 Alac Etoile; 18.8.1 Company Snapshot; 18.8.2 Services Portfolio; 18.8.3 Recent Development; 18.9 Amdocs; 18.9.1 Company Snapshot; 18.9.2 Revenue Analysis; 18.9.3 Service Portfolio; 18.9.4 Recent Developments; 18.10 Capgemini; 18.10.1 Company Snapshot; 18.10.2 Revenue Analysis; 18.10.3 Service Portfolio; 18.10.4 Recent Developments; 18.11 Cognizant; 18.11.1 Company Snapshot; 18.11.2 Revenue Analysis; 18.11.3 Service Portfolio; 18.11.4 Recent Developments; 18.12 Cognodata; 18.12.1 Company Snapshot; 18.12.2 Solution Portfolio; 18.12.3 Recent Development; 18.13 Conduent, Inc.; 18.13.1 Company Snapshot; 18.13.2 Revenue Analysis; 18.13.3 Solution Portfolio; 18.13.4 Recent Developments; 18.14 Daem Dirección Y Administración De Empresas, S.A.; 18.14.1 Company Snapshot; 18.14.2 Service Portfolio; 18.14.3 Recent Development; 18.15 Disys, Llc; 18.15.1 Company Snapshot; 18.15.2 Service Portfolio; 18.15.3 Recent Developments; 18.16 Exlservice Holdings, Inc.; 18.16.1 Company Snapshot; 18.16.2 Revenue Analysis; 18.16.3 Service Portfolio; 18.16.4 Recent Developments; 18.17 Genpact; 18.17.1 Company Snapshot; 18.17.2 Revenue Analysis; 18.17.3 Service Portfolio; 18.17.4 Recent Developments; 18.18 H2a; 18.18.1 Company Snapshot; 18.18.2 Solution Portfolio; 18.18.3 Recent Development; 18.19 Helpware; 18.19.1 Company Snapshot; 18.19.2 Services Portfolio; 18.19.3 Recent Developments; 18.20 Ibm Corporation; 18.20.1 Company Snapshot; 18.20.2 Revenue Analysis; 18.20.3 Service Portfolio; 18.20.4 Recent Developments; 18.21 Infosys Limited; 18.21.1 Company Snapshot; 18.21.2 Revenue Analysis; 18.21.3 Service Portfolio; 18.21.4 Recent Developments; 18.22 Intersa; 18.22.1 Company Snapshot; 18.22.2 Service Portfolio; 18.22.3 Recent Development; 18.23 Intetics Inc.; 18.23.1 Company Snapshot; 18.23.2 Solutions Portfolio; 18.23.3 Recent Developments; 18.24 Invensis Technologies Pvt. Ltd.; 18.24.1 Company Snapshot; 18.24.2 Service Portfolio; 18.24.3 Recent Development; 18.25 Mediterranean Consulting; 18.25.1 Company Snapshot; 18.25.2 Solution Portfolio; 18.25.3 Recent Developments; 18.26 Ncr Voyix Corporation; 18.26.1 Company Snapshot; 18.26.2 Revenue Analysis; 18.26.3 Service Portfolio; 18.26.4 Recent Developments; 18.27 Newco Communications; 18.27.1 Company Snapshot; 18.27.2 Solution Portfolio; 18.27.3 Recent Developments; 18.28 Nova Bpo; 18.28.1 Company Snapshot; 18.28.2 Service Portfolio; 18.28.3 Recent Development; 18.29 Octopus Tech; 18.29.1 Company Snapshot; 18.29.2 Services Portfolio; 18.29.3 Recent Developments; 18.30 Plaxonic Technologies; 18.30.1 Company Snapshot; 18.30.2 Service Portfolio; 18.30.3 Recent Development; 18.31 Sodexo; 18.31.1 Company Snapshot; 18.31.2 Revenue Analysis; 18.31.3 Service Portfolio; 18.31.4 Recent Development; 18.32 Suntec Web Services Pvt. Ltd.; 18.32.1 Company Snapshot; 18.32.2 Service Portfolio; 18.32.3 Recent Developments; 18.33 Tata Consultancy Services Limited; 18.33.1 Company Snapshot; 18.33.2 Revenue Analysis; 18.33.3 Service Portfolio; 18.33.4 Recent Developments; 18.34 Tech Mahindra Limited.; 18.34.1 Company Snapshot; 18.34.2 Revenue Analysis; 18.34.3 Service Portfolio; 18.34.4 Recent Developments; 18.35 Tria Hora; 18.35.1 Company Snapshot; 18.35.2 Service Portfolio; 18.35.3 Recent Development; 18.36 Triniter; 18.36.1 Company Snapshot; 18.36.2 Service Portfolio; 18.36.3 Recent Development; 18.37 Ttec; 18.37.1 Company Snapshot; 18.37.2 Revenue Analysis; 18.37.3 Service Portfolio; 18.37.4 Recent Developments; 18.38 Unity Communications; 18.38.1 Company Snapshot; 18.38.2 Service Portfolio; 18.38.3 Recent Developments; 18.39 Wns (Holdings) Ltd.; 18.39.1 Company Snapshot; 18.39.2 Revenue Analysis; 18.39.3 Solution Portfolio; 18.39.4 Recent Developments; 18.40 Xterna; 18.40.1 Company Snapshot; 18.40.2 Service Portfolio; 18.40.3 Recent Development
19 Questionnaire
20 Related Reports
List Of Figures: Figure 1 Europe Business Process Outsourcing (Bpo) Market: Segmentation; Figure 2 Europe Business Process Outsourcing (Bpo) Market: Data Triangulation; Figure 3 Europe Business Process Outsourcing (Bpo) Market: Droc Analysis; Figure 4 Europe Business Process Outsourcing (Bpo) Market: Europe Vs Regional Market Analysis; Figure 5 Europe Business Process Outsourcing (Bpo) Market: Company Research Analysis; Figure 6 Europe Business Process Outsourcing (Bpo) Market: Interview Demographics; Figure 7 Europe Business Process Outsourcing (Bpo) Market: Dbmr Market Position Grid; Figure 8 Europe Business Process Outsourcing (Bpo) Market: Vendor Share Analysis; Figure 9 Europe Business Process Outsourcing (Bpo) Market: Multivariate Modeling; Figure 10 Europe Business Process Outsourcing (Bpo) Market: Outsourcing Type Timeline Curve; Figure 11 Europe Business Process Outsourcing (Bpo) Market: Application Coverage Grid; Figure 12 Europe Business Process Outsourcing (Bpo) Market: Segmentation; Figure 13 Three Segments Comprise The Europe Business Process Outsourcing (Bpo) Market, By Outsourcing Type (2024); Figure 14 Europe Business Process Outsourcing (Bpo) Market: Executive Summary; Figure 15 Strategic Decisions; Figure 16 Growing Preference For Cloud Technology And Its Significance On Process Automation Is Expected To Drive The Europe Business Process Outsourcing (Bpo) Market During The Forecast Period Of 2025 To 2032; Figure 17 Offshore Segment Is Expected To Account For The Largest Share Of The Europe Business Process Outsourcing (Bpo) Market In 2025 & 2032; Figure 18 Drivers, Restraints, Opportunities, And Challenges Of Europe Business Process Outsourcing (Bpo) Market; Figure 19 Support For Business Agility From Various Business Departments; Figure 20 Changes In Organization For Agility; Figure 21 Public Cloud Adoption For Business Operations; Figure 22 Ai Adoption Rates Around The Globe; Figure 23 Europe Business Process Outsourcing (Bpo) Market: By Outsourcing Type, 2024; Figure 24 Europe Business Process Outsourcing (Bpo) Market: By Service, 2024; Figure 25 Europe Business Process Outsourcing (Bpo) Market: By Application, 2024; Figure 26 Europe Business Process Outsourcing (Bpo) Market: By Ownership, 2024; Figure 27 Europe Business Process Outsourcing (Bpo) Market: By Deployment Mode, 2024; Figure 28 Europe Business Process Outsourcing (Bpo) Market: By Organization Size, 2024; Figure 29 Europe Business Process Outsourcing (Bpo) Market: By Outsourcing Approach, 2024; Figure 30 Europe Business Process Outsourcing (Bpo) Market: By End User, 2024; Figure 31 Europe Business Process Outsourcing (Bpo) Market: Snapshot (2024); Figure 32 Europe Business Process Outsourcing (Bpo) Market: 2024 (%)

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