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Global Customer Support Outsourcing Services Market Research Report 2025(Status and Outlook)

Publisher Bosson Research
Published Nov 07, 2025
Length 147 Pages
SKU # BOSS20731885

Description

Report Overview

Customer support outsourcing service refers to a service model in which an enterprise outsources non-core customer service work to a professional third-party service provider. This service model covers a variety of customer support activities and aims to provide enterprises with efficient and high-quality customer service experience through professional teams and processes.

The global Customer Support Outsourcing Services market size was estimated at USD 9327.0 million in 2024 and is projected to grow at a compound annual growth rate (CAGR) of 7.50% during the forecast period.

This report provides a deep insight into the global Customer Support Outsourcing Services market covering all its essential aspects. This ranges from a macro overview of the market to micro details of the market size, competitive landscape, development trend, niche market, key market drivers and challenges, SWOT analysis, value chain analysis, etc.

The analysis helps the reader to shape the competition within the industries and strategies for the competitive environment to enhance the potential profit. Furthermore, it provides a simple framework for evaluating and accessing the position of the business organization. The report structure also focuses on the competitive landscape of the Global Customer Support Outsourcing Services Market, this report introduces in detail the market share, market performance, product situation, operation situation, etc. of the main players, which helps the readers in the industry to identify the main competitors and deeply understand the competition pattern of the market.

In a word, this report is a must-read for industry players, investors, researchers, consultants, business strategists, and all those who have any kind of stake or are planning to foray into the Customer Support Outsourcing Services market in any manner.

Global Customer Support Outsourcing Services Market: Market Segmentation Analysis

The research report includes specific segments by region (country), manufacturers, Type, and Application. Market segmentation creates subsets of a market based on product type, end-user or application, Geographic, and other factors. By understanding the market segments, the decision-maker can leverage this targeting in the product, sales, and marketing strategies. Market segments can power your product development cycles by informing how you create product offerings for different segments.

Key Company

1840 & Company_x000D_

Concentrix_x000D_

TTEC_x000D_

Alorica_x000D_

PartnerHero_x000D_

Boldr_x000D_

Foundever_x000D_

Simply Contact_x000D_

WOW24-7_x000D_

Teleperformance_x000D_

SupportYourApp_x000D_

Helpware_x000D_

Sykes_x000D_

Ascensos_x000D_

VXI Global Solutions_x000D_

InfluX_x000D_

Skycom_x000D_

Integra_x000D_

Telus_x000D_

Arise_x000D_

Convergys_x000D_

Arvato_x000D_

Serco_x000D_

Atento_x000D_

TeleTech Holdings

Market Segmentation (by Type)

Email Support_x000D_

Live Chat Support_x000D_

Social Media Management_x000D_

Voice-based Customer Service_x000D_

Technical Support_x000D_

E-commerce Support_x000D_

Others

Market Segmentation (by Application)

Large Enterprises_x000D_

SMEs

Geographic Segmentation

North America (USA, Canada, Mexico)

Europe (Germany, UK, France, Russia, Italy, Rest of Europe)

Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Rest of Asia-Pacific)

South America (Brazil, Argentina, Columbia, Rest of South America)

The Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria, South Africa, Rest of MEA)

Key Benefits of This Market Research:

Industry drivers, restraints, and opportunities covered in the study

Neutral perspective on the market performance

Recent industry trends and developments

Competitive landscape & strategies of key players

Potential & niche segments and regions exhibiting promising growth covered

Historical, current, and projected market size, in terms of value

In-depth analysis of the Customer Support Outsourcing Services Market

Overview of the regional outlook of the Customer Support Outsourcing Services Market:

Chapter Outline

Chapter 1 mainly introduces the statistical scope of the report, market division standards, and market research methods.

Chapter 2 is an executive summary of different market segments (by region, product type, application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the Customer Support Outsourcing Services Market and its likely evolution in the short to mid-term, and long term.

Chapter 3 makes a detailed analysis of the market's competitive landscape of the market and provides the market share, capacity, output, price, latest development plan, merger, and acquisition information of the main manufacturers in the market.

Chapter 4 is the analysis of the whole market industrial chain, including the upstream and downstream of the industry, as well as Porter's five forces analysis.

Chapter 5 introduces the latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by manufacturers in the industry, and the analysis of relevant policies in the industry.

Chapter 6 provides the analysis of various market segments according to product types, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.

Chapter 7 provides the analysis of various market segments according to application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.

Chapter 8 provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.

Chapter 9 shares the main producing countries of Customer Support Outsourcing Services, their output value, profit level, regional supply, production capacity layout, etc. from the supply side.

Chapter 10 introduces the basic situation of the main companies in the market in detail, including product sales revenue, sales volume, price, gross profit margin, market share, product introduction, recent development, etc.

Chapter 11 provides a quantitative analysis of the market size and development potential of each region in the next five years.

Chapter 12 provides a quantitative analysis of the market size and development potential of each market segment in the next five years.

Chapter 13 is the main points and conclusions of the report.

Key Reasons to Buy this Report:

Access to date statistics compiled by our researchers. These provide you with historical and forecast data, which is analyzed to tell you why your market is set to change

This enables you to anticipate market changes to remain ahead of your competitors

You will be able to copy data from the Excel spreadsheet straight into your marketing plans, business presentations, or other strategic documents

The concise analysis, clear graph, and table format will enable you to pinpoint the information you require quickly

Provision of market value data for each segment and sub-segment

Indicates the region and segment that is expected to witness the fastest growth as well as to dominate the market

Analysis by geography highlighting the consumption of the product/service in the region as well as indicating the factors that are affecting the market within each region

Competitive landscape which incorporates the market ranking of the major players, along with new service/product launches, partnerships, business expansions, and acquisitions in the past five years of companies profiled

Extensive company profiles comprising of company overview, company insights, product benchmarking, and SWOT analysis for the major market players

The current as well as the future market outlook of the industry concerning recent developments which involve growth opportunities and drivers as well as challenges and restraints of both emerging as well as developed regions

Includes in-depth analysis of the market from various perspectives through Porter’s five forces analysis

Provides insight into the market through Value Chain

Market dynamics scenario, along with growth opportunities of the market in the years to come

Table of Contents

147 Pages
1 Research Methodology and Statistical Scope
1.1 Market Definition and Statistical Scope of Customer Support Outsourcing Services
1.2 Key Market Segments
1.2.1 Customer Support Outsourcing Services Segment by Type
1.2.2 Customer Support Outsourcing Services Segment by Application
1.3 Methodology & Sources of Information
1.3.1 Research Methodology
1.3.2 Research Process
1.3.3 Market Breakdown and Data Triangulation
1.3.4 Base Year
1.3.5 Report Assumptions & Caveats
2 Customer Support Outsourcing Services Market Overview
2.1 Global Market Overview
2.2 Market Segment Executive Summary
2.3 Global Market Size by Region
3 Customer Support Outsourcing Services Market Competitive Landscape
3.1 Company Assessment Quadrant
3.2 Global Customer Support Outsourcing Services Product Life Cycle
3.3 Global Customer Support Outsourcing Services Revenue Market Share by Company (2020-2025)
3.4 Customer Support Outsourcing Services Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.5 Customer Support Outsourcing Services Company Headquarters, Area Served, Product Type
3.6 Customer Support Outsourcing Services Market Competitive Situation and Trends
3.6.1 Customer Support Outsourcing Services Market Concentration Rate
3.6.2 Global 5 and 10 Largest Customer Support Outsourcing Services Players Market Share by Revenue
3.6.3 Mergers & Acquisitions, Expansion
4 Customer Support Outsourcing Services Value Chain Analysis
4.1 Customer Support Outsourcing Services Value Chain Analysis
4.2 Midstream Market Analysis
4.3 Downstream Customer Analysis
5 The Development and Dynamics of Customer Support Outsourcing Services Market
5.1 Key Development Trends
5.2 Driving Factors
5.3 Market Challenges
5.4 Industry News
5.4.1 New Product Developments
5.4.2 Mergers & Acquisitions
5.4.3 Expansions
5.4.4 Collaboration/Supply Contracts
5.5 PEST Analysis
5.5.1 Industry Policies Analysis
5.5.2 Economic Environment Analysis
5.5.3 Social Environment Analysis
5.5.4 Technological Environment Analysis
5.6 Global Customer Support Outsourcing Services Market Porter's Five Forces Analysis
6 Customer Support Outsourcing Services Market Segmentation by Type
6.1 Evaluation Matrix of Segment Market Development Potential (Type)
6.2 Global Customer Support Outsourcing Services Market Size Market Share by Type (2020-2025)
6.3 Global Customer Support Outsourcing Services Market Size Growth Rate by Type (2021-2025)
7 Customer Support Outsourcing Services Market Segmentation by Application
7.1 Evaluation Matrix of Segment Market Development Potential (Application)
7.2 Global Customer Support Outsourcing Services Market Size (M USD) by Application (2020-2025)
7.3 Global Customer Support Outsourcing Services Sales Growth Rate by Application (2020-2025)
8 Customer Support Outsourcing Services Market Segmentation by Region
8.1 Global Customer Support Outsourcing Services Market Size by Region
8.1.1 Global Customer Support Outsourcing Services Market Size by Region
8.1.2 Global Customer Support Outsourcing Services Market Size Market Share by Region
8.2 North America
8.2.1 North America Customer Support Outsourcing Services Market Size by Country
8.2.2 U.S.
8.2.3 Canada
8.2.4 Mexico
8.3 Europe
8.3.1 Europe Customer Support Outsourcing Services Market Size by Country
8.3.2 Germany
8.3.3 France
8.3.4 U.K.
8.3.5 Italy
8.3.6 Spain
8.4 Asia Pacific
8.4.1 Asia Pacific Customer Support Outsourcing Services Market Size by Region
8.4.2 China
8.4.3 Japan
8.4.4 South Korea
8.4.5 India
8.4.6 Southeast Asia
8.5 South America
8.5.1 South America Customer Support Outsourcing Services Market Size by Country
8.5.2 Brazil
8.5.3 Argentina
8.5.4 Columbia
8.6 Middle East and Africa
8.6.1 Middle East and Africa Customer Support Outsourcing Services Market Size by Region
8.6.2 Saudi Arabia
8.6.3 UAE
8.6.4 Egypt
8.6.5 Nigeria
8.6.6 South Africa
9 Key Companies Profile
9.1 1840 and Company_x000D_
9.1.1 1840 and Company_x000D_ Basic Information
9.1.2 1840 and Company_x000D_ Customer Support Outsourcing Services Product Overview
9.1.3 1840 and Company_x000D_ Customer Support Outsourcing Services Product Market Performance
9.1.4 1840 and Company_x000D_ SWOT Analysis
9.1.5 1840 and Company_x000D_ Business Overview
9.1.6 1840 and Company_x000D_ Recent Developments
9.2 Concentrix_x000D_
9.2.1 Concentrix_x000D_ Basic Information
9.2.2 Concentrix_x000D_ Customer Support Outsourcing Services Product Overview
9.2.3 Concentrix_x000D_ Customer Support Outsourcing Services Product Market Performance
9.2.4 Concentrix_x000D_ SWOT Analysis
9.2.5 Concentrix_x000D_ Business Overview
9.2.6 Concentrix_x000D_ Recent Developments
9.3 TTEC_x000D_
9.3.1 TTEC_x000D_ Basic Information
9.3.2 TTEC_x000D_ Customer Support Outsourcing Services Product Overview
9.3.3 TTEC_x000D_ Customer Support Outsourcing Services Product Market Performance
9.3.4 TTEC_x000D_ SWOT Analysis
9.3.5 TTEC_x000D_ Business Overview
9.3.6 TTEC_x000D_ Recent Developments
9.4 Alorica_x000D_
9.4.1 Alorica_x000D_ Basic Information
9.4.2 Alorica_x000D_ Customer Support Outsourcing Services Product Overview
9.4.3 Alorica_x000D_ Customer Support Outsourcing Services Product Market Performance
9.4.4 Alorica_x000D_ Business Overview
9.4.5 Alorica_x000D_ Recent Developments
9.5 PartnerHero_x000D_
9.5.1 PartnerHero_x000D_ Basic Information
9.5.2 PartnerHero_x000D_ Customer Support Outsourcing Services Product Overview
9.5.3 PartnerHero_x000D_ Customer Support Outsourcing Services Product Market Performance
9.5.4 PartnerHero_x000D_ Business Overview
9.5.5 PartnerHero_x000D_ Recent Developments
9.6 Boldr_x000D_
9.6.1 Boldr_x000D_ Basic Information
9.6.2 Boldr_x000D_ Customer Support Outsourcing Services Product Overview
9.6.3 Boldr_x000D_ Customer Support Outsourcing Services Product Market Performance
9.6.4 Boldr_x000D_ Business Overview
9.6.5 Boldr_x000D_ Recent Developments
9.7 Foundever_x000D_
9.7.1 Foundever_x000D_ Basic Information
9.7.2 Foundever_x000D_ Customer Support Outsourcing Services Product Overview
9.7.3 Foundever_x000D_ Customer Support Outsourcing Services Product Market Performance
9.7.4 Foundever_x000D_ Business Overview
9.7.5 Foundever_x000D_ Recent Developments
9.8 Simply Contact_x000D_
9.8.1 Simply Contact_x000D_ Basic Information
9.8.2 Simply Contact_x000D_ Customer Support Outsourcing Services Product Overview
9.8.3 Simply Contact_x000D_ Customer Support Outsourcing Services Product Market Performance
9.8.4 Simply Contact_x000D_ Business Overview
9.8.5 Simply Contact_x000D_ Recent Developments
9.9 WOW24-7_x000D_
9.9.1 WOW24-7_x000D_ Basic Information
9.9.2 WOW24-7_x000D_ Customer Support Outsourcing Services Product Overview
9.9.3 WOW24-7_x000D_ Customer Support Outsourcing Services Product Market Performance
9.9.4 WOW24-7_x000D_ Business Overview
9.9.5 WOW24-7_x000D_ Recent Developments
9.10 Teleperformance_x000D_
9.10.1 Teleperformance_x000D_ Basic Information
9.10.2 Teleperformance_x000D_ Customer Support Outsourcing Services Product Overview
9.10.3 Teleperformance_x000D_ Customer Support Outsourcing Services Product Market Performance
9.10.4 Teleperformance_x000D_ Business Overview
9.10.5 Teleperformance_x000D_ Recent Developments
9.11 SupportYourApp_x000D_
9.11.1 SupportYourApp_x000D_ Basic Information
9.11.2 SupportYourApp_x000D_ Customer Support Outsourcing Services Product Overview
9.11.3 SupportYourApp_x000D_ Customer Support Outsourcing Services Product Market Performance
9.11.4 SupportYourApp_x000D_ Business Overview
9.11.5 SupportYourApp_x000D_ Recent Developments
9.12 Helpware_x000D_
9.12.1 Helpware_x000D_ Basic Information
9.12.2 Helpware_x000D_ Customer Support Outsourcing Services Product Overview
9.12.3 Helpware_x000D_ Customer Support Outsourcing Services Product Market Performance
9.12.4 Helpware_x000D_ Business Overview
9.12.5 Helpware_x000D_ Recent Developments
9.13 Sykes_x000D_
9.13.1 Sykes_x000D_ Basic Information
9.13.2 Sykes_x000D_ Customer Support Outsourcing Services Product Overview
9.13.3 Sykes_x000D_ Customer Support Outsourcing Services Product Market Performance
9.13.4 Sykes_x000D_ Business Overview
9.13.5 Sykes_x000D_ Recent Developments
9.14 Ascensos_x000D_
9.14.1 Ascensos_x000D_ Basic Information
9.14.2 Ascensos_x000D_ Customer Support Outsourcing Services Product Overview
9.14.3 Ascensos_x000D_ Customer Support Outsourcing Services Product Market Performance
9.14.4 Ascensos_x000D_ Business Overview
9.14.5 Ascensos_x000D_ Recent Developments
9.15 VXI Global Solutions_x000D_
9.15.1 VXI Global Solutions_x000D_ Basic Information
9.15.2 VXI Global Solutions_x000D_ Customer Support Outsourcing Services Product Overview
9.15.3 VXI Global Solutions_x000D_ Customer Support Outsourcing Services Product Market Performance
9.15.4 VXI Global Solutions_x000D_ Business Overview
9.15.5 VXI Global Solutions_x000D_ Recent Developments
9.16 InfluX_x000D_
9.16.1 InfluX_x000D_ Basic Information
9.16.2 InfluX_x000D_ Customer Support Outsourcing Services Product Overview
9.16.3 InfluX_x000D_ Customer Support Outsourcing Services Product Market Performance
9.16.4 InfluX_x000D_ Business Overview
9.16.5 InfluX_x000D_ Recent Developments
9.17 Skycom_x000D_
9.17.1 Skycom_x000D_ Basic Information
9.17.2 Skycom_x000D_ Customer Support Outsourcing Services Product Overview
9.17.3 Skycom_x000D_ Customer Support Outsourcing Services Product Market Performance
9.17.4 Skycom_x000D_ Business Overview
9.17.5 Skycom_x000D_ Recent Developments
9.18 Integra_x000D_
9.18.1 Integra_x000D_ Basic Information
9.18.2 Integra_x000D_ Customer Support Outsourcing Services Product Overview
9.18.3 Integra_x000D_ Customer Support Outsourcing Services Product Market Performance
9.18.4 Integra_x000D_ Business Overview
9.18.5 Integra_x000D_ Recent Developments
9.19 Telus_x000D_
9.19.1 Telus_x000D_ Basic Information
9.19.2 Telus_x000D_ Customer Support Outsourcing Services Product Overview
9.19.3 Telus_x000D_ Customer Support Outsourcing Services Product Market Performance
9.19.4 Telus_x000D_ Business Overview
9.19.5 Telus_x000D_ Recent Developments
9.20 Arise_x000D_
9.20.1 Arise_x000D_ Basic Information
9.20.2 Arise_x000D_ Customer Support Outsourcing Services Product Overview
9.20.3 Arise_x000D_ Customer Support Outsourcing Services Product Market Performance
9.20.4 Arise_x000D_ Business Overview
9.20.5 Arise_x000D_ Recent Developments
9.21 Convergys_x000D_
9.21.1 Convergys_x000D_ Basic Information
9.21.2 Convergys_x000D_ Customer Support Outsourcing Services Product Overview
9.21.3 Convergys_x000D_ Customer Support Outsourcing Services Product Market Performance
9.21.4 Convergys_x000D_ Business Overview
9.21.5 Convergys_x000D_ Recent Developments
9.22 Arvato_x000D_
9.22.1 Arvato_x000D_ Basic Information
9.22.2 Arvato_x000D_ Customer Support Outsourcing Services Product Overview
9.22.3 Arvato_x000D_ Customer Support Outsourcing Services Product Market Performance
9.22.4 Arvato_x000D_ Business Overview
9.22.5 Arvato_x000D_ Recent Developments
9.23 Serco_x000D_
9.23.1 Serco_x000D_ Basic Information
9.23.2 Serco_x000D_ Customer Support Outsourcing Services Product Overview
9.23.3 Serco_x000D_ Customer Support Outsourcing Services Product Market Performance
9.23.4 Serco_x000D_ Business Overview
9.23.5 Serco_x000D_ Recent Developments
9.24 Atento_x000D_
9.24.1 Atento_x000D_ Basic Information
9.24.2 Atento_x000D_ Customer Support Outsourcing Services Product Overview
9.24.3 Atento_x000D_ Customer Support Outsourcing Services Product Market Performance
9.24.4 Atento_x000D_ Business Overview
9.24.5 Atento_x000D_ Recent Developments
9.25 TeleTech Holdings
9.25.1 TeleTech Holdings Basic Information
9.25.2 TeleTech Holdings Customer Support Outsourcing Services Product Overview
9.25.3 TeleTech Holdings Customer Support Outsourcing Services Product Market Performance
9.25.4 TeleTech Holdings Business Overview
9.25.5 TeleTech Holdings Recent Developments
10 Customer Support Outsourcing Services Market Forecast by Region
10.1 Global Customer Support Outsourcing Services Market Size Forecast
10.2 Global Customer Support Outsourcing Services Market Forecast by Region
10.2.1 North America Market Size Forecast by Country
10.2.2 Europe Customer Support Outsourcing Services Market Size Forecast by Country
10.2.3 Asia Pacific Customer Support Outsourcing Services Market Size Forecast by Region
10.2.4 South America Customer Support Outsourcing Services Market Size Forecast by Country
10.2.5 Middle East and Africa Forecasted Sales of Customer Support Outsourcing Services by Country
11 Forecast Market by Type and by Application (2026-2033)
11.1 Global Customer Support Outsourcing Services Market Forecast by Type (2026-2033)
11.2 Global Customer Support Outsourcing Services Market Forecast by Application (2026-2033)
12 Conclusion and Key Findings
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