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Saudi Arabia Customer Experience Management (CXM) Market, By Analytical Tools (EFM Software, Speech Analytics, Text Analytics, Web Analytics & Content Management, Others); By Touch Point Type (Stores/Branches, Call Centers, Social Media Platform, Email, M

Publisher BlueWeave Consulting
Published Nov 11, 2024
Length 116 Pages
SKU # BLWC19342387

Description

Saudi Arabia Customer Experience Management (CXM) Market, By Analytical Tools (EFM Software, Speech Analytics, Text Analytics, Web Analytics & Content Management, Others); By Touch Point Type (Stores/Branches, Call Centers, Social Media Platform, Email, Mobile, Web Services, Others); By Deployment (Cloud, On-premises); By Organization Size (Large Enterprises, Small and Medium-sized Enterprises (SMEs)); By End Use (BFSI, Retail, Healthcare, IT & Telecom, Manufacturing, Government, Energy & Utilities, Construction, Real Estate & Property Management, Service Business, Others), Trend Analysis, Competitive Landscape & Forecast, 2019–2030


Saudi Arabia Customer Experience Management (CXM) Market Zooming 4.8X to Touch USD 747 Million by 2030
Saudi Arabia Customer Experience Management (CXM) Market is thriving due to digital transformation, an increasing focus on customer retention, a rising demand for personalized experiences, technological advancements, and the growth of e-commerce and online services.
BlueWeave Consulting, a leading strategic consulting, and market research firm, in its recent study, estimated Saudi Arabia Customer Experience Management (CXM) Market size by value at USD 156.2 million in 2023. During the forecast period between 2024 and 2030, BlueWeave expects Saudi Arabia Customer Experience Management (CXM) Market size to expand at a CAGR of 19.40% reaching a value of USD 746.8 million by 2030. Saudi Arabia Customer Experience Management (CXM) Market is driven by the Kingdom's growing digital transformation, with a high demand for personalized customer interactions across sectors like retail, banking, and telecommunications. Increased smartphone penetration and internet usage enhance the adoption of digital customer engagement tools. Additionally, Vision 2030’s focus on economic diversification and quality-of-life improvements propels businesses to enhance customer satisfaction. Advancements in AI and analytics further fuel the growth of Saudi Arabia Customer Experience Management (CXM) Market, enabling data-driven insights to refine CXM strategies.
Opportunity – Advancements in Technology
Rapid advancements in technology, particularly AI, analytics, and automation, are major growth drivers in Saudi Arabia's Customer Experience Management (CXM) Market. Businesses leverage these tools to personalize interactions, enhance customer satisfaction, and predict consumer needs, aligning with Saudi Arabia's Vision 2030 digital transformation goals. The integration of AI-powered chatbots, data analytics for insights, and omnichannel platforms allows organizations to deliver seamless, efficient customer experiences, driving CXM market growth across sectors.

Impact of Escalating Geopolitical Tensions on Saudi Arabia Customer Experience Management (CXM) Market
Escalating geopolitical tensions impact Saudi Arabia Customer Experience Management (CXM) Market by shifting focus toward digital resilience, cybersecurity, and localized service models. Rising uncertainties heighten demand for secure customer data handling and robust digital infrastructure, as businesses strive to build trust amid potential disruptions. Tensions may also influence customer expectations, pushing brands to prioritize seamless, reliable, and culturally attuned customer interactions. The environment can drive investments in AI and cloud-based CXM tools to ensure uninterrupted and adaptive service delivery.
Large Enterprises Segment Leads Saudi Arabia CXM Market
The large enterprises segment holds the leading position. Due to their vast customer bases and intricate operational structures, these companies depend more heavily on advanced customer experience solutions to manage interactions across multiple touchpoints effectively. With substantial financial resources and a requirement for robust, scalable systems, large enterprises drive the demand for high-end CXM tools and technologies to boost customer satisfaction and foster loyalty.
Competitive Landscape
Saudi Arabia Customer Experience Management (CXM) Market is fiercely competitive, with numerous companies vying for a larger market share. Major companies in the market include Raya Customer Experience, e& enterprise, 2P Perfect Presentation, Teleperformance SE, Lucidya LLC, KPMG Professional Services, AlasilaCX, SAP SE, and XEBO.ai. These companies use various strategies, including increasing investments in their R&D activities, mergers and acquisitions, joint ventures, collaborations, licensing agreements, and new product and service releases to further strengthen their position in Saudi Arabia Customer Experience Management (CXM) Market.

The in-depth analysis of the report provides information about growth potential, upcoming trends, and statistics of Saudi Arabia Customer Experience Management (CXM) Market. It also highlights the factors driving forecasts of total market size. The report promises to provide recent technology trends in Saudi Arabia Customer Experience Management (CXM) Market and industry insights to help decision-makers make sound strategic decisions. Further, the report also analyzes the growth drivers, challenges, and competitive dynamics of the market.

Table of Contents

116 Pages
1. Research Framework
1.1. Research Objective
1.2. Product Overview
1.3. Market Segmentation
2. Executive Summary
3. Saudi Arabia Customer Experience Management (CXM) Market Insights
3.1. Industry Value Chain Analysis
3.2. DROC Analysis
3.2.1. Growth Drivers
3.2.1.1. Rising Customer Expectations
3.2.1.2. Digital Transformation
3.2.1.3. Data-Driven Decision Making
3.2.2. Restraints
3.2.2.1. High Initial Investment
3.2.2.2. Data Privacy and Security Concerns
3.2.3. Opportunities
3.2.3.1. Increased Competition
3.2.3.2. Advancements in Technology
3.2.4. Challenges
3.2.4.1. Complexity of Implementation
3.2.4.2. Resistance to Change
3.3. Technological Advancements/Recent Developments
3.4. Regulatory Framework
3.5. Porter’s Five Forces Analysis
3.5.1. Bargaining Power of Suppliers
3.5.2. Bargaining Power of Buyers
3.5.3. Threat of New Entrants
3.5.4. Threat of Substitutes
3.5.5. Intensity of Rivalry
4. Saudi Arabia Customer Experience Management (CXM) Market: Marketing Strategies
5. Saudi Arabia Customer Experience Management (CXM) Market: Pricing Analysis
6. Saudi Arabia Customer Experience Management (CXM) Market Overview
6.1. Market Size & Forecast, 2019–2030
6.1.1. By Value (USD Million)
6.2. Market Share & Forecast
6.2.1. By Analytical Tools
6.2.1.1. EFM Software
6.2.1.2. Speech Analytics
6.2.1.3. Text Analytics
6.2.1.4. Web Analytics & Content Management
6.2.1.5. Others
6.2.2. By Touch Point Type
6.2.2.1. Stores/Branches
6.2.2.2. Call Centers
6.2.2.3. Social Media Platform
6.2.2.4. Email
6.2.2.5. Mobile
6.2.2.6. Web Services
6.2.2.7. Others
6.2.3. By Deployment
6.2.3.1. Cloud
6.2.3.2. On-premises
6.2.4. By Organization Size
6.2.4.1. Large Enterprises
6.2.4.2. Small and Medium-sized Enterprises (SMEs)
6.2.5. By End Use
6.2.5.1. BFSI
6.2.5.2. Retail
6.2.5.3. Healthcare
6.2.5.4. IT & Telecom
6.2.5.5. Manufacturing
6.2.5.6. Government, Energy & Utilities
6.2.5.7. Construction, Real Estate & Property Management
6.2.5.8. Service Business
6.2.5.9. Others
7. Competitive Landscape
7.1. List of Key Players and Their Offerings
7.2. Saudi Arabia Customer Experience Management (CXM) Company Market Share Analysis, 2023
7.3. Competitive Benchmarking, By Operating Parameters
7.4. Key Strategic Developments (Mergers, Acquisitions, Partnerships, etc.)
8. Impact of Escalating Geopolitical Tensions on Saudi Arabia Customer Experience Management (CXM) Market
9. Company Profiles (Company Overview, Financial Matrix, Competitive Landscape, Key Personnel, Key Competitors, Contact Address, Strategic Outlook, and SWOT Analysis)
9.1. Raya Customer Experience
9.2. e& enterprise
9.3. 2P Perfect Presentation
9.4. Teleperformance SE
9.5. Lucidya LLC
9.6. KPMG Professional Services
9.7. AlasilaCX
9.8. SAP SE
9.9. XEBO.ai
9.10. Other Prominent Players
10. Key Strategic Recommendations
11. Research Methodology
11.1. Qualitative Research
11.1.1. Primary & Secondary Research
11.2. Quantitative Research
11.3. Market Breakdown & Data Triangulation
11.3.1. Secondary Research
11.3.2. Primary Research
11.4. Breakdown of Primary Research Respondents, By Region
11.5. Assumptions & Limitations
*Financial information of non-listed companies can be provided as per availability.
**The segmentation and the companies are subject to modifications based on in-depth secondary research for the final deliverable.
List of Figures
Figure 1 Saudi Arabia Customer Experience Management (CXM) Segmentation
Figure 2 Saudi Arabia Customer Experience Management (CXM) Market Value Chain Analysis
Figure 3 Company Market Share Analysis, 2023
Figure 4 Saudi Arabia Customer Experience Management (CXM) Market Size, By Value (USD Million), 2019-2030
Figure 5 Saudi Arabia Customer Experience Management (CXM) Market Share, By Analytical Tools, By Value, 2019-2030
Figure 6 Saudi Arabia Customer Experience Management (CXM) Market Share, By Touch Point Types, By Value, 2019-2030
Figure 7 Saudi Arabia Customer Experience Management (CXM) Market Share, By Deployment, By Value, 2019-2030
Figure 8 Saudi Arabia Customer Experience Management (CXM) Market Share, By Organization Size, By Value, 2019-2030
Figure 9 Saudi Arabia Customer Experience Management (CXM) Market Share, By End Use, By Value, 2019-2030
List of Tables
Table 1 Saudi Arabia Customer Experience Management (CXM) Market Size, By Value (USD Million), 2019-2030
Table 2 Saudi Arabia Customer Experience Management (CXM) Market Size, By Analytical Tools, By Value, 2019-2030
Table 3 Saudi Arabia Customer Experience Management (CXM) Market Size, By Touch Point Types, By Value, 2019-2030
Table 4 Saudi Arabia Customer Experience Management (CXM) Market Size, By Deployment, By Value, 2019-2030
Table 5 Saudi Arabia Customer Experience Management (CXM) Market Size, By Organization Size, By Value, 2019-2030
Table 6 Saudi Arabia Customer Experience Management (CXM) Market Size, By End Use, By Value, 2019-2030
Table 7 Raya Customer Experience Company Overview
Table 8 Raya Customer Experience Financial Overview
Table 9 e& enterprise Company Overview
Table 10 e& enterprise Financial Overview
Table 11 2P Perfect Presentation Company Overview
Table 12 2P Perfect Presentation Financial Overview
Table 13 Teleperformance SE Company Overview
Table 14 Teleperformance SE Financial Overview
Table 15 Lucidya LLC Company Overview
Table 16 Lucidya LLC Financial Overview
Table 17 KPMG Professional Services Company Overview
Table 18 KPMG Professional Services Financial Overview
Table 19 AlasilaCX Company Overview
Table 20 AlasilaCX Financial Overview
Table 21 SAP SE Company Overview
Table 22 SAP SE Financial Overview
Table 23 XEBO.ai Company Overview
Table 24 XEBO.ai Financial Overview

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