Global Help Desk Software Market by Size, by Type, by Application, by Region, History and Forecast 2020-2031

Summary

Help desk software refers to a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. It is what makes customer-care service efficient and enterprising.

Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management. Oftentimes, the two terms are used interchangeably. Nevertheless, help desk software specifically refers to the system that addresses customer queries.

According to APO Research, The global Help Desk Software market is projected to grow from US$ million in 2025 to US$ million by 2031, at a Compound Annual Growth Rate (CAGR) of % during the forecast period.

The US & Canada market for Help Desk Software is estimated to increase from $ million in 2025 to reach $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.

Asia-Pacific market for Help Desk Software is estimated to increase from $ million in 2025 to reach $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.

The China market for Help Desk Software is estimated to increase from $ million in 2025 to reach $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.

Europe market for Help Desk Software is estimated to increase from $ million in 2025 to reach $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.

The major global companies of Help Desk Software include SysAid, Klemen Stirn, Zendesk, Salesforce.com, Live Agent (Quality Unit), 01 Communique Laboratory, 247NetSystems, Abacus Systems and ActiveCampaign, etc. In 2024, the world's top three vendors accounted for approximately % of the revenue.

Report Includes


This report presents an overview of global market for Help Desk Software, market size. Analyses of the global market trends, with historic market revenue data for 2020 - 2024, estimates for 2025, and projections of CAGR through 2031.

This report researches the key producers of Help Desk Software, also provides the revenue of main regions and countries. Of the upcoming market potential for Help Desk Software, and key regions or countries of focus to forecast this market into various segments and sub-segments. Country specific data and market value analysis for the U.S., Canada, Mexico, Brazil, China, Japan, South Korea, Southeast Asia, India, Germany, the U.K., Italy, Middle East, Africa, and Other Countries.

This report focuses on the Help Desk Software revenue, market share and industry ranking of main manufacturers, data from 2020 to 2025. Identification of the major stakeholders in the global Help Desk Software market, and analysis of their competitive landscape and market positioning based on recent developments and segmental revenues. This report will help stakeholders to understand the competitive landscape and gain more insights and position their businesses and market strategies in a better way.

This report analyzes the segments data by Type and by Application, revenue, and growth rate, from 2020 to 2031. Evaluation and forecast the market size for Help Desk Software revenue, projected growth trends, production technology, application and end-user industry.


Help Desk Software Segment by Company

SysAid
Klemen Stirn
Zendesk
Salesforce.com
Live Agent (Quality Unit)
01 Communique Laboratory
247NetSystems
Abacus Systems
ActiveCampaign
Advanced Software Products Group
SeamlessDesk
Spiceworks
ZOHO Corporation
LogMeIn
Freshworks
Genesys
Vision Helpdesk

Help Desk Software Segment by Type

Cloud Based Help Desk Software
Web Based Help Desk Software

Help Desk Software Segment by End User
Large Enterprises
SMEs

Help Desk Software Segment by Region

North America
United States
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Spain
Netherlands
Switzerland
Sweden
Poland
Asia-Pacific
China
Japan
South Korea
India
Australia
Taiwan
Southeast Asia
South America
Brazil
Argentina
Chile
Middle East & Africa
Egypt
South Africa
Israel
Türkiye
GCC Countries

Study Objectives

1. To analyze and research the global status and future forecast, involving, production, value, consumption, growth rate (CAGR), market share, historical and forecast.
2. To present the key manufacturers, capacity, production, revenue, market share, and Recent Developments.
3. To split the breakdown data by regions, type, manufacturers, and Application.
4. To analyze the global and key regions market potential and advantage, opportunity and challenge, restraints, and risks.
5. To identify significant trends, drivers, influence factors in global and regions.
6. To analyze competitive developments such as expansions, agreements, new product launches, and acquisitions in the market.

Reasons to Buy This Report

1. This report will help the readers to understand the competition within the industries and strategies for the competitive environment to enhance the potential profit. The report also focuses on the competitive landscape of the global Help Desk Software market, and introduces in detail the market share, industry ranking, competitor ecosystem, market performance, new product development, operation situation, expansion, and acquisition. etc. of the main players, which helps the readers to identify the main competitors and deeply understand the competition pattern of the market.
2. This report will help stakeholders to understand the global industry status and trends of Help Desk Software and provides them with information on key market drivers, restraints, challenges, and opportunities.
3. This report will help stakeholders to understand competitors better and gain more insights to strengthen their position in their businesses. The competitive landscape section includes the market share and rank (in volume and value), competitor ecosystem, new product development, expansion, and acquisition.
4. This report stays updated with novel technology integration, features, and the latest developments in the market.
5. This report helps stakeholders to gain insights into which regions to target globally.
6. This report helps stakeholders to gain insights into the end-user perception concerning the adoption of Help Desk Software.
7. This report helps stakeholders to identify some of the key players in the market and understand their valuable contribution.

Chapter Outline

Chapter 1: Introduces the report scope of the report, executive summary of different market segments (product type, application, etc), including the market size of each market segment, future development potential, and so on. Revenue of Help Desk Software in global and regional level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Analysis key trends, drivers, challenges, and opportunities within the global Help Desk Software industry.
Chapter 3: Detailed analysis of Help Desk Software companies' competitive landscape, revenue, market share and industry ranking, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Provides profiles of key companies, introducing the basic situation of the main companies in the market in detail, including product descriptions and specifications, Help Desk Softwarerevenue, gross margin, and recent development, etc.
Chapter 7: North America (US & Canada) by type, by application and by country, revenue for each segment.
Chapter 8: Europe by type, by application and by country, revenue for each segment.
Chapter 9: China by type, and by application, revenue for each segment.
Chapter 10: Asia (excluding China) by type, by application and by region, revenue for each segment.
Chapter 11: South America, Middle East & Africa by type, by application and by country, revenue for each segment.
Chapter 12: Concluding Insights of the report.

Please Note: Single-User license will be delivered via PDF from the publisher without the rights to print or to edit.


1 Market Overview
1.1 Product Definition
1.2 Market Analysis by Type
1.2.1 Global Help Desk Software Market Size Growth Rate by Type: 2020 VS 2024 VS 2031
1.2.2 Cloud Based Help Desk Software
1.2.3 Web Based Help Desk Software
1.3 Market Analysis by Application
1.3.1 Global Help Desk Software Market Size Growth Rate by Application: 2020 VS 2024 VS 2031
1.3.2 Large Enterprises
1.3.3 SMEs
1.4 Global Market Growth Prospects
1.5 Global Help Desk Software Growth Trends by Region
1.5.1 Global Help Desk Software Market Size by Region: 2020 VS 2024 VS 2031
1.5.2 Help Desk Software Market Size by Region (2020-2025)
1.5.3 Help Desk Software Market Size by Region (2026-2031)
1.6 Assumptions and Limitations
1.7 Study Goals and Objectives
1.8 Years Considered
2 Global Help Desk Software Market Dynamics
2.1 Help Desk Software Industry Trends
2.2 Help Desk Software Industry Drivers
2.3 Help Desk Software Industry Opportunities and Challenges
2.4 Help Desk Software Industry Restraints
3 Competitive Landscape by Company
3.1 Global Help Desk Software Revenue by Company (2020-2025)
3.2 Global Help Desk Software Players Revenue Ranking, 2023 VS 2024 VS 2025
3.3 Global Help Desk Software Key Company Head office and Area Served
3.4 Global Help Desk Software Company, Product Type & Application
3.5 Global Help Desk Software Company Establishment Date
3.6 Market Competitive Analysis
3.6.1 Global Help Desk Software Market CR5 and HHI
3.6.2 Global Top 5 and 10 Help Desk Software Players Market Share by Revenue in 2024
3.6.3 2024 Help Desk Software Tier 1, Tier 2, and Tier 3
4 Help Desk Software Market by Type
4.1 Global Help Desk Software Market Size by Type (2020 VS 2024 VS 2031)
4.2 Global Help Desk Software Market Size by Type (2020-2031)
4.3 Global Help Desk Software Market Size Share by Type (2020-2031)
5 Help Desk Software Market by Application
5.1 Global Help Desk Software Market Size by Application (2020 VS 2024 VS 2031)
5.2 Global Help Desk Software Market Size by Application (2020-2031)
5.3 Global Help Desk Software Market Size Share by Application (2020-2031)
6 Company Profiles
6.1 SysAid
6.1.1 SysAid Comapny Information
6.1.2 SysAid Business Overview
6.1.3 SysAid Help Desk Software Revenue and Gross Margin (US$ Million) & (2020-2025)
6.1.4 SysAid Help Desk Software Product Portfolio
6.1.5 SysAid Recent Developments
6.2 Klemen Stirn
6.2.1 Klemen Stirn Comapny Information
6.2.2 Klemen Stirn Business Overview
6.2.3 Klemen Stirn Help Desk Software Revenue and Gross Margin (US$ Million) & (2020-2025)
6.2.4 Klemen Stirn Help Desk Software Product Portfolio
6.2.5 Klemen Stirn Recent Developments
6.3 Zendesk
6.3.1 Zendesk Comapny Information
6.3.2 Zendesk Business Overview
6.3.3 Zendesk Help Desk Software Revenue and Gross Margin (US$ Million) & (2020-2025)
6.3.4 Zendesk Help Desk Software Product Portfolio
6.3.5 Zendesk Recent Developments
6.4 Salesforce.com
6.4.1 Salesforce.com Comapny Information
6.4.2 Salesforce.com Business Overview
6.4.3 Salesforce.com Help Desk Software Revenue and Gross Margin (US$ Million) & (2020-2025)
6.4.4 Salesforce.com Help Desk Software Product Portfolio
6.4.5 Salesforce.com Recent Developments
6.5 Live Agent (Quality Unit)
6.5.1 Live Agent (Quality Unit) Comapny Information
6.5.2 Live Agent (Quality Unit) Business Overview
6.5.3 Live Agent (Quality Unit) Help Desk Software Revenue and Gross Margin (US$ Million) & (2020-2025)
6.5.4 Live Agent (Quality Unit) Help Desk Software Product Portfolio
6.5.5 Live Agent (Quality Unit) Recent Developments
6.6 01 Communique Laboratory
6.6.1 01 Communique Laboratory Comapny Information
6.6.2 01 Communique Laboratory Business Overview
6.6.3 01 Communique Laboratory Help Desk Software Revenue and Gross Margin (US$ Million) & (2020-2025)
6.6.4 01 Communique Laboratory Help Desk Software Product Portfolio
6.6.5 01 Communique Laboratory Recent Developments
6.7 247NetSystems
6.7.1 247NetSystems Comapny Information
6.7.2 247NetSystems Business Overview
6.7.3 247NetSystems Help Desk Software Revenue and Gross Margin (US$ Million) & (2020-2025)
6.7.4 247NetSystems Help Desk Software Product Portfolio
6.7.5 247NetSystems Recent Developments
6.8 Abacus Systems
6.8.1 Abacus Systems Comapny Information
6.8.2 Abacus Systems Business Overview
6.8.3 Abacus Systems Help Desk Software Revenue and Gross Margin (US$ Million) & (2020-2025)
6.8.4 Abacus Systems Help Desk Software Product Portfolio
6.8.5 Abacus Systems Recent Developments
6.9 ActiveCampaign
6.9.1 ActiveCampaign Comapny Information
6.9.2 ActiveCampaign Business Overview
6.9.3 ActiveCampaign Help Desk Software Revenue and Gross Margin (US$ Million) & (2020-2025)
6.9.4 ActiveCampaign Help Desk Software Product Portfolio
6.9.5 ActiveCampaign Recent Developments
6.10 Advanced Software Products Group
6.10.1 Advanced Software Products Group Comapny Information
6.10.2 Advanced Software Products Group Business Overview
6.10.3 Advanced Software Products Group Help Desk Software Revenue and Gross Margin (US$ Million) & (2020-2025)
6.10.4 Advanced Software Products Group Help Desk Software Product Portfolio
6.10.5 Advanced Software Products Group Recent Developments
6.11 SeamlessDesk
6.11.1 SeamlessDesk Comapny Information
6.11.2 SeamlessDesk Business Overview
6.11.3 SeamlessDesk Help Desk Software Revenue and Gross Margin (US$ Million) & (2020-2025)
6.11.4 SeamlessDesk Help Desk Software Product Portfolio
6.11.5 SeamlessDesk Recent Developments
6.12 Spiceworks
6.12.1 Spiceworks Comapny Information
6.12.2 Spiceworks Business Overview
6.12.3 Spiceworks Help Desk Software Revenue and Gross Margin (US$ Million) & (2020-2025)
6.12.4 Spiceworks Help Desk Software Product Portfolio
6.12.5 Spiceworks Recent Developments
6.13 ZOHO Corporation
6.13.1 ZOHO Corporation Comapny Information
6.13.2 ZOHO Corporation Business Overview
6.13.3 ZOHO Corporation Help Desk Software Revenue and Gross Margin (US$ Million) & (2020-2025)
6.13.4 ZOHO Corporation Help Desk Software Product Portfolio
6.13.5 ZOHO Corporation Recent Developments
6.14 LogMeIn
6.14.1 LogMeIn Comapny Information
6.14.2 LogMeIn Business Overview
6.14.3 LogMeIn Help Desk Software Revenue and Gross Margin (US$ Million) & (2020-2025)
6.14.4 LogMeIn Help Desk Software Product Portfolio
6.14.5 LogMeIn Recent Developments
6.15 Freshworks
6.15.1 Freshworks Comapny Information
6.15.2 Freshworks Business Overview
6.15.3 Freshworks Help Desk Software Revenue and Gross Margin (US$ Million) & (2020-2025)
6.15.4 Freshworks Help Desk Software Product Portfolio
6.15.5 Freshworks Recent Developments
6.16 Genesys
6.16.1 Genesys Comapny Information
6.16.2 Genesys Business Overview
6.16.3 Genesys Help Desk Software Revenue and Gross Margin (US$ Million) & (2020-2025)
6.16.4 Genesys Help Desk Software Product Portfolio
6.16.5 Genesys Recent Developments
6.17 Vision Helpdesk
6.17.1 Vision Helpdesk Comapny Information
6.17.2 Vision Helpdesk Business Overview
6.17.3 Vision Helpdesk Help Desk Software Revenue and Gross Margin (US$ Million) & (2020-2025)
6.17.4 Vision Helpdesk Help Desk Software Product Portfolio
6.17.5 Vision Helpdesk Recent Developments
7 North America
7.1 North America Help Desk Software Market Size (2020-2031)
7.2 North America Help Desk Software Market Size by Type
7.2.1 North America Help Desk Software Market Size by Type (2020-2025)
7.2.2 North America Help Desk Software Market Size by Type (2026-2031)
7.2.3 North America Help Desk Software Market Share by Type (2020-2031)
7.3 North America Help Desk Software Market Size by Application
7.3.1 North America Help Desk Software Market Size by Application (2020-2025)
7.3.2 North America Help Desk Software Market Size by Application (2026-2031)
7.3.3 North America Help Desk Software Market Share by Application (2020-2031)
7.4 North America Help Desk Software Market Size by Country
7.4.1 North America Help Desk Software Market Size by Country (2020 VS 2024 VS 2031)
7.4.2 North America Help Desk Software Market Size by Country (2020-2025)
7.4.3 North America Help Desk Software Market Size by Country (2026-2031)
7.4.4 North America Help Desk Software Market Share by Country (2020-2031)
7.4.5 United States
7.4.6 Canada
7.4.7 Mexico
8 Europe
8.1 Europe Help Desk Software Market Size (2020-2031)
8.2 Europe Help Desk Software Market Size by Type
8.2.1 Europe Help Desk Software Market Size by Type (2020-2025)
8.2.2 Europe Help Desk Software Market Size by Type (2026-2031)
8.2.3 Europe Help Desk Software Market Share by Type (2020-2031)
8.3 Europe Help Desk Software Market Size by Application
8.3.1 Europe Help Desk Software Market Size by Application (2020-2025)
8.3.2 Europe Help Desk Software Market Size by Application (2026-2031)
8.3.3 Europe Help Desk Software Market Share by Application (2020-2031)
8.4 Europe Help Desk Software Market Size by Country
8.4.1 Europe Help Desk Software Market Size by Country (2020 VS 2024 VS 2031)
8.4.2 Europe Help Desk Software Market Size by Country (2020-2025)
8.4.3 Europe Help Desk Software Market Size by Country (2026-2031)
8.4.4 Europe Help Desk Software Market Share by Country (2020-2031)
8.4.5 Germany
8.4.6 France
8.4.7 U.K.
8.4.8 Italy
8.4.9 Russia
8.4.10 Nordic Countries
9 China
9.1 China Help Desk Software Market Size (2020-2031)
9.2 China Help Desk Software Market Size by Type
9.2.1 China Help Desk Software Market Size by Type (2020-2025)
9.2.2 China Help Desk Software Market Size by Type (2026-2031)
9.2.3 China Help Desk Software Market Share by Type (2020-2031)
9.3 China Help Desk Software Market Size by Application
9.3.1 China Help Desk Software Market Size by Application (2020-2025)
9.3.2 China Help Desk Software Market Size by Application (2026-2031)
9.3.3 China Help Desk Software Market Share by Application (2020-2031)
10 Asia (Excluding China)
10.1 Asia Help Desk Software Market Size (2020-2031)
10.2 Asia Help Desk Software Market Size by Type
10.2.1 Asia Help Desk Software Market Size by Type (2020-2025)
10.2.2 Asia Help Desk Software Market Size by Type (2026-2031)
10.2.3 Asia Help Desk Software Market Share by Type (2020-2031)
10.3 Asia Help Desk Software Market Size by Application
10.3.1 Asia Help Desk Software Market Size by Application (2020-2025)
10.3.2 Asia Help Desk Software Market Size by Application (2026-2031)
10.3.3 Asia Help Desk Software Market Share by Application (2020-2031)
10.4 Asia Help Desk Software Market Size by Country
10.4.1 Asia Help Desk Software Market Size by Country (2020 VS 2024 VS 2031)
10.4.2 Asia Help Desk Software Market Size by Country (2020-2025)
10.4.3 Asia Help Desk Software Market Size by Country (2026-2031)
10.4.4 Asia Help Desk Software Market Share by Country (2020-2031)
10.4.5 Japan
10.4.6 South Korea
10.4.7 Taiwan
10.4.8 Southeast Asia
10.4.9 India
10.4.10 Australia
11 South America, Middle East & Africa
11.1 South America, Middle East & Africa Help Desk Software Market Size (2020-2031)
11.2 South America, Middle East & Africa Help Desk Software Market Size by Type
11.2.1 South America, Middle East & Africa Help Desk Software Market Size by Type (2020-2025)
11.2.2 South America, Middle East & Africa Help Desk Software Market Size by Type (2026-2031)
11.2.3 South America, Middle East & Africa Help Desk Software Market Share by Type (2020-2031)
11.3 South America, Middle East & Africa Help Desk Software Market Size by Application
11.3.1 South America, Middle East & Africa Help Desk Software Market Size by Application (2020-2025)
11.3.2 South America, Middle East & Africa Help Desk Software Market Size by Application (2026-2031)
11.3.3 South America, Middle East & Africa Help Desk Software Market Share by Application (2020-2031)
11.4 South America, Middle East & Africa Help Desk Software Market Size by Country
11.4.1 South America, Middle East & Africa Help Desk Software Market Size by Country (2020 VS 2024 VS 2031)
11.4.2 South America, Middle East & Africa Help Desk Software Market Size by Country (2020-2025)
11.4.3 South America, Middle East & Africa Help Desk Software Market Size by Country (2026-2031)
11.4.4 South America, Middle East & Africa Help Desk Software Market Share by Country (2020-2031)
11.4.5 Brazil
11.4.6 South Africa
11.4.7 Saudi Arabia
11.4.8 Turkey
11.4.9 Argentina
11.4.9 UAE
11.4.9 Egypt
11.4.9 Chile
12 Concluding Insights
13 Appendix
13.1 Reasons for Doing This Study
13.2 Research Methodology
13.3 Research Process
13.4 Authors List of This Report
13.5 Data Source
13.5.1 Secondary Sources
13.5.2 Primary Sources
13.6 Disclaimer

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