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Service Analytics Market by Component (Services, Solution), Business Application (Customer Service, Field Service, Information Technology Service), Deployment, Organization Size, Industry - Global Forecast 2024-2030

Publisher 360iResearch
Published Jan 15, 2024
Length 181 Pages
SKU # IRE18449971

Description

Service Analytics Market by Component (Services, Solution), Business Application (Customer Service, Field Service, Information Technology Service), Deployment, Organization Size, Industry - Global Forecast 2024-2030


The Service Analytics Market size was estimated at USD 988.11 million in 2023 and expected to reach USD 1,100.23 million in 2024, at a CAGR 11.45% to reach USD 2,111.43 million by 2030.

Global Service Analytics Market

FPNV Positioning Matrix

The FPNV Positioning Matrix is pivotal in evaluating the Service Analytics Market. It offers a comprehensive assessment of vendors, examining key metrics related to Business Strategy and Product Satisfaction. This in-depth analysis empowers users to make well-informed decisions aligned with their requirements. Based on the evaluation, the vendors are then categorized into four distinct quadrants representing varying levels of success: Forefront (F), Pathfinder (P), Niche (N), or Vital (V).

Market Share Analysis

The Market Share Analysis is a comprehensive tool that provides an insightful and in-depth examination of the current state of vendors in the Service Analytics Market. By meticulously comparing and analyzing vendor contributions in terms of overall revenue, customer base, and other key metrics, we can offer companies a greater understanding of their performance and the challenges they face when competing for market share. Additionally, this analysis provides valuable insights into the competitive nature of the sector, including factors such as accumulation, fragmentation dominance, and amalgamation traits observed over the base year period studied. With this expanded level of detail, vendors can make more informed decisions and devise effective strategies to gain a competitive edge in the market.

Key Company Profiles

The report delves into recent significant developments in the Service Analytics Market, highlighting leading vendors and their innovative profiles. These include Agile CRM Inc., Alteryx, Inc., Amazon Web Services, Inc., Aureus Analytics, BlueFletch, LLC, Cisco Systems, Inc., Collibra Belgium BV, Field Squared Inc., Google LLC by Alphabet Inc., HubSpot, Inc., International Business Machines Corporation, Metric Insights, Microsoft Corporation, Mobi by Geotab Company, Netenrich Inc., NICE Ltd., Oracle Corporation, QlikTech International A.B., Salesforce, Inc., SAP SE, SAS Institute Inc., ServiceNow, Inc., Sisense Ltd., TABLEAU SOFTWARE, LLC, and Tellius, Inc..

Market Segmentation & Coverage



This research report categorizes the Service Analytics Market to forecast the revenues and analyze trends in each of the following sub-markets:

Component
Services
Solution
Business Application
Customer Service
Field Service
Information Technology Service
Deployment
On-Cloud
On-Premise
Organization Size
Large Enterprises
Small & Medium-Sized Enterprises
Industry
Banking, Financial Services & Insurance
Energy & Utilities
Government & Defense
Healthcare
Manufacturing
Retail & eCommerce
Telecomminucation & IT
Region
Americas
Argentina
Brazil
Canada
Mexico
United States
California
Florida
Illinois
New York
Ohio
Pennsylvania
Texas
Asia-Pacific
Australia
China
India
Indonesia
Japan
Malaysia
Philippines
Singapore
South Korea
Taiwan
Thailand
Vietnam
Europe, Middle East & Africa
Denmark
Egypt
Finland
France
Germany
Israel
Italy
Netherlands
Nigeria
Norway
Poland
Qatar
Russia
Saudi Arabia
South Africa
Spain
Sweden
Switzerland
Turkey
United Arab Emirates
United Kingdom

The report offers valuable insights on the following aspects:

1. Market Penetration: It presents comprehensive information on the market provided by key players.
2. Market Development: It delves deep into lucrative emerging markets and analyzes the penetration across mature market segments.
3. Market Diversification: It provides detailed information on new product launches, untapped geographic regions, recent developments, and investments.
4. Competitive Assessment & Intelligence: It conducts an exhaustive assessment of market shares, strategies, products, certifications, regulatory approvals, patent landscape, and manufacturing capabilities of the leading players.
5. Product Development & Innovation: It offers intelligent insights on future technologies, R&D activities, and breakthrough product developments.

The report addresses key questions such as:

1. What is the market size and forecast of the Service Analytics Market?
2. Which products, segments, applications, and areas should one consider investing in over the forecast period in the Service Analytics Market?
3. What are the technology trends and regulatory frameworks in the Service Analytics Market?
4. What is the market share of the leading vendors in the Service Analytics Market?
5. Which modes and strategic moves are suitable for entering the Service Analytics Market?

Note: PDF & Excel + Online Access - 1 Year

Table of Contents

181 Pages
1. Preface
1.1. Objectives of the Study
1.2. Market Segmentation & Coverage
1.3. Years Considered for the Study
1.4. Currency & Pricing
1.5. Language
1.6. Limitations
1.7. Assumptions
1.8. Stakeholders
2. Research Methodology
2.1. Define: Research Objective
2.2. Determine: Research Design
2.3. Prepare: Research Instrument
2.4. Collect: Data Source
2.5. Analyze: Data Interpretation
2.6. Formulate: Data Verification
2.7. Publish: Research Report
2.8. Repeat: Report Update
3. Executive Summary
4. Market Overview
4.1. Introduction
4.2. Service Analytics Market, by Region
5. Market Insights
5.1. Market Dynamics
5.1.1. Drivers
5.1.1.1. The rapid adoption of AI and machine learning by the end users
5.1.1.2. Rising demand for field service analytics in the healthcare sector
5.1.1.3. Increasing demand for predictive analysis in automotive and aerospace industries
5.1.2. Restraints
5.1.2.1. Data privacy and security concerns associated with service analytics
5.1.3. Opportunities
5.1.3.1. Introduction of self-service analytics services for real-time communication
5.1.3.2. Ongoing industrialization in emerging economies
5.1.4. Challenges
5.1.4.1. Complex data integration with existing systems
5.2. Market Segmentation Analysis
5.3. Market Trend Analysis
5.4. Cumulative Impact of High Inflation
5.5. Porter’s Five Forces Analysis
5.5.1. Threat of New Entrants
5.5.2. Threat of Substitutes
5.5.3. Bargaining Power of Customers
5.5.4. Bargaining Power of Suppliers
5.5.5. Industry Rivalry
5.6. Value Chain & Critical Path Analysis
5.7. Regulatory Framework
6. Service Analytics Market, by Component
6.1. Introduction
6.2. Services
6.3. Solution
7. Service Analytics Market, by Business Application
7.1. Introduction
7.2. Customer Service
7.3. Field Service
7.4. Information Technology Service
8. Service Analytics Market, by Deployment
8.1. Introduction
8.2. On-Cloud
8.3. On-Premise
9. Service Analytics Market, by Organization Size
9.1. Introduction
9.2. Large Enterprises
9.3. Small & Medium-Sized Enterprises
10. Service Analytics Market, by Industry
10.1. Introduction
10.2. Banking, Financial Services & Insurance
10.3. Energy & Utilities
10.4. Government & Defense
10.5. Healthcare
10.6. Manufacturing
10.7. Retail & eCommerce
10.8. Telecomminucation & IT
11. Americas Service Analytics Market
11.1. Introduction
11.2. Argentina
11.3. Brazil
11.4. Canada
11.5. Mexico
11.6. United States
12. Asia-Pacific Service Analytics Market
12.1. Introduction
12.2. Australia
12.3. China
12.4. India
12.5. Indonesia
12.6. Japan
12.7. Malaysia
12.8. Philippines
12.9. Singapore
12.10. South Korea
12.11. Taiwan
12.12. Thailand
12.13. Vietnam
13. Europe, Middle East & Africa Service Analytics Market
13.1. Introduction
13.2. Denmark
13.3. Egypt
13.4. Finland
13.5. France
13.6. Germany
13.7. Israel
13.8. Italy
13.9. Netherlands
13.10. Nigeria
13.11. Norway
13.12. Poland
13.13. Qatar
13.14. Russia
13.15. Saudi Arabia
13.16. South Africa
13.17. Spain
13.18. Sweden
13.19. Switzerland
13.20. Turkey
13.21. United Arab Emirates
13.22. United Kingdom
14. Competitive Landscape
14.1. FPNV Positioning Matrix
14.2. Market Share Analysis, By Key Player
14.3. Competitive Scenario Analysis, By Key Player
15. Competitive Portfolio
15.1. Key Company Profiles
15.1.1. Agile CRM Inc.
15.1.2. Alteryx, Inc.
15.1.3. Amazon Web Services, Inc.
15.1.4. Aureus Analytics
15.1.5. BlueFletch, LLC
15.1.6. Cisco Systems, Inc.
15.1.7. Collibra Belgium BV
15.1.8. Field Squared Inc.
15.1.9. Google LLC by Alphabet Inc.
15.1.10. HubSpot, Inc.
15.1.11. International Business Machines Corporation
15.1.12. Metric Insights
15.1.13. Microsoft Corporation
15.1.14. Mobi by Geotab Company
15.1.15. Netenrich Inc.
15.1.16. NICE Ltd.
15.1.17. Oracle Corporation
15.1.18. QlikTech International A.B.
15.1.19. Salesforce, Inc.
15.1.20. SAP SE
15.1.21. SAS Institute Inc.
15.1.22. ServiceNow, Inc.
15.1.23. Sisense Ltd.
15.1.24. TABLEAU SOFTWARE, LLC
15.1.25. Tellius, Inc.
15.2. Key Product Portfolio
16. Appendix
16.1. Discussion Guide
16.2. License & Pricing
FIGURE 1. SERVICE ANALYTICS MARKET RESEARCH PROCESS
FIGURE 2. SERVICE ANALYTICS MARKET SIZE, 2023 VS 2030
FIGURE 3. SERVICE ANALYTICS MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 4. SERVICE ANALYTICS MARKET SIZE, BY REGION, 2023 VS 2030 (%)
FIGURE 5. SERVICE ANALYTICS MARKET SIZE, BY REGION, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 6. SERVICE ANALYTICS MARKET DYNAMICS
FIGURE 7. SERVICE ANALYTICS MARKET SIZE, BY COMPONENT, 2023 VS 2030 (%)
FIGURE 8. SERVICE ANALYTICS MARKET SIZE, BY COMPONENT, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 9. SERVICE ANALYTICS MARKET SIZE, BY BUSINESS APPLICATION, 2023 VS 2030 (%)
FIGURE 10. SERVICE ANALYTICS MARKET SIZE, BY BUSINESS APPLICATION, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 11. SERVICE ANALYTICS MARKET SIZE, BY DEPLOYMENT, 2023 VS 2030 (%)
FIGURE 12. SERVICE ANALYTICS MARKET SIZE, BY DEPLOYMENT, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 13. SERVICE ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2023 VS 2030 (%)
FIGURE 14. SERVICE ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 15. SERVICE ANALYTICS MARKET SIZE, BY INDUSTRY, 2023 VS 2030 (%)
FIGURE 16. SERVICE ANALYTICS MARKET SIZE, BY INDUSTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 17. AMERICAS SERVICE ANALYTICS MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
FIGURE 18. AMERICAS SERVICE ANALYTICS MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 19. UNITED STATES SERVICE ANALYTICS MARKET SIZE, BY STATE, 2023 VS 2030 (%)
FIGURE 20. UNITED STATES SERVICE ANALYTICS MARKET SIZE, BY STATE, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 21. ASIA-PACIFIC SERVICE ANALYTICS MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
FIGURE 22. ASIA-PACIFIC SERVICE ANALYTICS MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 23. EUROPE, MIDDLE EAST & AFRICA SERVICE ANALYTICS MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
FIGURE 24. EUROPE, MIDDLE EAST & AFRICA SERVICE ANALYTICS MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 25. SERVICE ANALYTICS MARKET, FPNV POSITIONING MATRIX, 2023
FIGURE 26. SERVICE ANALYTICS MARKET SHARE, BY KEY PLAYER, 2023

Pricing

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