
Call Center Outsourcing Market (Type: Inbound Service and Outbound Service; Service Type: Email Support, Chat Support, Voice Support, Video Support, Social Media Support, and Others; Enterprise Size: Small & Medium Sized Enterprises and Large Enterprises;
Description
Call Center Outsourcing Market (Type: Inbound Service and Outbound Service; Service Type: Email Support, Chat Support, Voice Support, Video Support, Social Media Support, and Others; Enterprise Size: Small & Medium Sized Enterprises and Large Enterprises; and End-user: BFSI, Retail & E-commerce, Government, IT & Telecom, Healthcare, Manufacturing, Hospitality, and Others) - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2021-2031
Call Center Outsourcing Market – Scope of Report
A latest study collated and published by Transparency Market Research (TMR) analyzes the historical and present-day scenario of the global call center outsourcing market, to accurately gauge its potential future development. The study presents detailed information about the important growth factors, restraints, and key trends that are creating the landscape for the future growth of the call center outsourcing market, to identify the opportunistic avenues of the business potential for stakeholders. The report also provides insightful information about how the call center outsourcing market is expected to progress during the forecast period of 2021-2031.
The report offers intricate dynamics about the different aspects of the call center outsourcing market that aids companies operating in the market in making strategic development decisions. TMR’s study elaborates on the significant changes that are highly anticipated to configure the growth of the call center outsourcing market during the forecast period. It also includes a key indicator assessment to highlight the growth prospects of the call center outsourcing market, and estimate statistics related to the market progress in terms of value (US$ Bn). The study covers a detailed segmentation of the call center outsourcing market, along with country analysis, key information, and a competitive outlook. The report mentions the company profiles of key players that are currently dominating the call center outsourcing market, wherein various developments, expansion, and winning strategies practiced and executed by leading players have been presented in detail.
Key Questions Answered in TMR’s Report on Call Center Outsourcing Market
The report provides detailed information about the call center outsourcing market on the basis of a comprehensive research on various factors that play a key role in accelerating the growth potential of the market. Information mentioned in the report answers path-breaking questions for companies that are currently functioning in the market and are looking for innovative ways to create a unique benchmark in the call center outsourcing market, so as to help them make successful strategies and take target-driven decisions.
Which regions will continue to remain the most profitable regional markets for call center outsourcing market players?
Which factors will induce a change in demand for call center outsourcing and platforms during the assessment period?
How will changing trends impact the call center outsourcing market?
How will COVID-19 impact the call center outsourcing market?
How can market players capture low-hanging opportunities in the call center outsourcing market in developed regions?
Which companies are leading the call center outsourcing market?
What are the winning strategies of stakeholders in the call center outsourcing market to upscale their position in this landscape?
What will be the Y-o-Y growth of the call center outsourcing market between 2021 and 2031
What are the winning imperatives of market frontrunners in the call center outsourcing market?
Research Methodology – Call Center Outsourcing Market
The research methodology adopted by analysts to compile the call center outsourcing market report is based on detailed primary as well as secondary research. With the help of in-depth insights of the industry-affiliated information that is obtained and legitimated by market-admissible resources, analysts have offered riveting observations and authentic forecasts of the call center outsourcing market.
During the primary research phase, analysts interviewed industry stakeholders, investors, brand managers, vice presidents, and sales and marketing managers. On the basis of data obtained through the interviews of genuine resources, analysts have emphasized the changing scenario of the call center outsourcing market.
For secondary research, analysts scrutinized numerous annual report publications, white papers, industry association publications, and company websites to obtain the necessary understanding of the call center outsourcing market.
Call Center Outsourcing Market – Scope of Report
A latest study collated and published by Transparency Market Research (TMR) analyzes the historical and present-day scenario of the global call center outsourcing market, to accurately gauge its potential future development. The study presents detailed information about the important growth factors, restraints, and key trends that are creating the landscape for the future growth of the call center outsourcing market, to identify the opportunistic avenues of the business potential for stakeholders. The report also provides insightful information about how the call center outsourcing market is expected to progress during the forecast period of 2021-2031.
The report offers intricate dynamics about the different aspects of the call center outsourcing market that aids companies operating in the market in making strategic development decisions. TMR’s study elaborates on the significant changes that are highly anticipated to configure the growth of the call center outsourcing market during the forecast period. It also includes a key indicator assessment to highlight the growth prospects of the call center outsourcing market, and estimate statistics related to the market progress in terms of value (US$ Bn). The study covers a detailed segmentation of the call center outsourcing market, along with country analysis, key information, and a competitive outlook. The report mentions the company profiles of key players that are currently dominating the call center outsourcing market, wherein various developments, expansion, and winning strategies practiced and executed by leading players have been presented in detail.
Key Questions Answered in TMR’s Report on Call Center Outsourcing Market
The report provides detailed information about the call center outsourcing market on the basis of a comprehensive research on various factors that play a key role in accelerating the growth potential of the market. Information mentioned in the report answers path-breaking questions for companies that are currently functioning in the market and are looking for innovative ways to create a unique benchmark in the call center outsourcing market, so as to help them make successful strategies and take target-driven decisions.
Which regions will continue to remain the most profitable regional markets for call center outsourcing market players?
Which factors will induce a change in demand for call center outsourcing and platforms during the assessment period?
How will changing trends impact the call center outsourcing market?
How will COVID-19 impact the call center outsourcing market?
How can market players capture low-hanging opportunities in the call center outsourcing market in developed regions?
Which companies are leading the call center outsourcing market?
What are the winning strategies of stakeholders in the call center outsourcing market to upscale their position in this landscape?
What will be the Y-o-Y growth of the call center outsourcing market between 2021 and 2031
What are the winning imperatives of market frontrunners in the call center outsourcing market?
Research Methodology – Call Center Outsourcing Market
The research methodology adopted by analysts to compile the call center outsourcing market report is based on detailed primary as well as secondary research. With the help of in-depth insights of the industry-affiliated information that is obtained and legitimated by market-admissible resources, analysts have offered riveting observations and authentic forecasts of the call center outsourcing market.
During the primary research phase, analysts interviewed industry stakeholders, investors, brand managers, vice presidents, and sales and marketing managers. On the basis of data obtained through the interviews of genuine resources, analysts have emphasized the changing scenario of the call center outsourcing market.
For secondary research, analysts scrutinized numerous annual report publications, white papers, industry association publications, and company websites to obtain the necessary understanding of the call center outsourcing market.
Table of Contents
341 Pages
- 1. Preface
- 1.1. Market Introduction
- 1.2. Market Segmentation
- 1.3. Key Research Objectives
- 2. Assumptions and Research Methodology
- 2.1. Research Methodology
- 2.1.1. List of Primary and Secondary Sources
- 2.2. Key Assumptions for Data Modelling
- 3. Executive Summary: Global Call Center Outsourcing Market
- 4. Market Overview
- 4.1. Market Definition
- 4.2. Technology/ Product Roadmap
- 4.3. Market Factor Analysis
- 4.3.1. Forecast Factors
- 4.3.2. Ecosystem/ Value Chain Analysis
- 4.3.3. Market Dynamics (Growth Influencers)
- 4.3.3.1. Drivers
- 4.3.3.2. Restraints
- 4.3.3.3. Opportunities
- 4.3.3.4. Impact Analysis of Drivers and Restraints
- 4.4. COVID-19 Impact Analysis
- 4.4.1. Impact of COVID-19 on Call Center Outsourcing Market
- 4.4.2. End-user Sentiment Analysis: Comparative Analysis on Spending
- 4.4.2.1. Increase in Spending
- 4.4.2.2. Decrease in Spending
- 4.4.3. Short Term and Long Term Impact on the Market
- 4.5. Market Opportunity Assessment – by Region (North America/ Europe/ Asia Pacific/ Middle East & Africa/ South America)
- 4.5.1. By Type
- 4.5.2. By Service Type
- 4.5.3. By Enterprise Size
- 4.5.4. By End-user
- 5. Global Call Center Outsourcing Market Analysis and Forecast
- 5.1. Market Revenue Analysis (US$ Bn), 2016-2031
- 5.1.1. Historic Growth Trends, 2016-2020
- 5.1.2. Forecast Trends, 2021-2031
- 5.2. Pricing Model Analysis/ Price Trend Analysis
- 6. Global Call Center Outsourcing Market Analysis, by Type
- 6.1. Overview and Definitions
- 6.2. Key Segment Analysis
- 6.3. Call Center Outsourcing Market Size (US$ Bn) Forecast, by Type, 2018 - 2031
- 6.3.1. Inbound Service
- 6.3.2. Outbound Service
- 7. Global Call Center Outsourcing Market Analysis, by Service Type
- 7.1. Overview and Definitions
- 7.2. Key Segment Analysis
- 7.3. Call Center Outsourcing Market Size (US$ Bn) Forecast, by Service Type, 2018 - 2031
- 7.3.1. Email Support
- 7.3.2. Chat Support
- 7.3.3. Voice Support
- 7.3.4. Video Support
- 7.3.5. Social Media Support
- 7.3.6. Others
- 8. Global Call Center Outsourcing Market Analysis, by Enterprise Size
- 8.1. Overview and Definitions
- 8.2. Key Segment Analysis
- 8.3. Call Center Outsourcing Market Size (US$ Bn) Forecast, by Enterprise Size, 2018 - 2031
- 8.3.1. Small & Medium Enterprises
- 8.3.2. Large Enterprises
- 9. Global Call Center Outsourcing Market Analysis, by End-user
- 9.1. Key Segment Analysis
- 9.2. Call Center Outsourcing Market Size (US$ Bn) Forecast, by End-user, 2018 - 2031
- 9.2.1. BFSI
- 9.2.2. Retail & E-commerce
- 9.2.3. Government
- 9.2.4. IT & Telecom
- 9.2.5. Healthcare
- 9.2.6. Manufacturing
- 9.2.7. Hospitality
- 9.2.8. Others
- 10. Global Call Center Outsourcing Market Analysis and Forecasts, by Region
- 10.1. Key Findings
- 10.2. Market Size (US$ Bn) Forecast by Region, 2018-2031
- 10.2.1. North America
- 10.2.2. Europe
- 10.2.3. Asia Pacific
- 10.2.4. Middle East & Africa
- 10.2.5. South America
- 11. North America Call Center Outsourcing Market Analysis and Forecast
- 11.1. Regional Outlook
- 11.2. Call Center Outsourcing Market Size (US$ Bn) Analysis and Forecast (2018 - 2031)
- 11.2.1. By Type
- 11.2.2. By Service Type
- 11.2.3. By Enterprise Size
- 11.2.4. By End-user
- 11.3. Call Center Outsourcing Market Size (US$ Bn) Forecast, by Country, 2018 - 2031
- 11.3.1. U.S.
- 11.3.2. Canada
- 11.3.3. Mexico
- 12. Europe Call Center Outsourcing Market Analysis and Forecast
- 12.1. Regional Outlook
- 12.2. Call Center Outsourcing Market Size (US$ Bn) Analysis and Forecast (2018 - 2031)
- 12.2.1. By Type
- 12.2.2. By Service Type
- 12.2.3. By Enterprise Size
- 12.2.4. By End-user
- 12.3. Call Center Outsourcing Market Size (US$ Bn) Forecast, by Country & Sub-region, 2018 - 2031
- 12.3.1. Germany
- 12.3.2. UK
- 12.3.3. France
- 12.3.4. Italy
- 12.3.5. Spain
- 12.3.6. Rest of Europe
- 13. Asia Pacific Call Center Outsourcing Market Analysis and Forecast
- 13.1. Regional Outlook
- 13.2. Call Center Outsourcing Market Size (US$ Bn) Analysis and Forecast (2018 - 2031)
- 13.2.1. By Type
- 13.2.2. By Service Type
- 13.2.3. By Enterprise Size
- 13.2.4. By End-user
- 13.3. Call Center Outsourcing Market Size (US$ Bn) Forecast, by Country & Sub-region, 2018 - 2031
- 13.3.1. China
- 13.3.2. India
- 13.3.3. Japan
- 13.3.4. ASEAN
- 13.3.5. Rest of Asia Pacific
- 14. Middle East & Africa Call Center Outsourcing Market Analysis and Forecast
- 14.1. Regional Outlook
- 14.2. Call Center Outsourcing Market Size (US$ Bn) Analysis and Forecast (2018 - 2031)
- 14.2.1. By Type
- 14.2.2. By Service Type
- 14.2.3. By Enterprise Size
- 14.2.4. By End-user
- 14.3. Call Center Outsourcing Market Size (US$ Bn) Forecast, by Country & Sub-region, 2018 - 2031
- 14.3.1. Saudi Arabia
- 14.3.2. The United Arab Emirates
- 14.3.3. South Africa
- 14.3.4. Rest of Middle East & Africa
- 15. South America Call Center Outsourcing Market Analysis and Forecast
- 15.1. Regional Outlook
- 15.2. Call Center Outsourcing Market Size (US$ Bn) Analysis and Forecast (2018 - 2031)
- 15.2.1. By Type
- 15.2.2. By Service Type
- 15.2.3. By Enterprise Size
- 15.2.4. By End-user
- 15.3. Call Center Outsourcing Market Size (US$ Bn) Forecast, by Country & Sub-region, 2018 - 2031
- 15.3.1. Brazil
- 15.3.2. Argentina
- 15.3.3. Rest of South America
- 16. Competition Landscape
- 16.1. Market Competition Matrix, by Leading Players
- 16.2. Market Revenue Share Analysis (%), by Leading Players (2020)
- 16.3. Competitive Scenario
- 16.3.1. List of Emerging, Prominent and Leading Players
- 16.3.2. Major Mergers & Acquisitions, Expansions, Partnership, Contacts, Deals, etc.
- 17. Company Profiles
- 17.1. Accenture Plc
- 17.1.1. Business Overview
- 17.1.2. Company Revenue
- 17.1.3. Product Portfolio
- 17.1.4. Geographic Footprint
- 17.1.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.
- 17.2. Atento SA
- 17.2.1. Business Overview
- 17.2.2. Company Revenue
- 17.2.3. Product Portfolio
- 17.2.4. Geographic Footprint
- 17.2.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.
- 17.3. Concentrix Corporation
- 17.3.1. Business Overview
- 17.3.2. Company Revenue
- 17.3.3. Product Portfolio
- 17.3.4. Geographic Footprint
- 17.3.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.
- 17.4. Capgemini SE
- 17.4.1. Business Overview
- 17.4.2. Company Revenue
- 17.4.3. Product Portfolio
- 17.4.4. Geographic Footprint
- 17.4.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.
- 17.5. Cognizant
- 17.5.1. Business Overview
- 17.5.2. Company Revenue
- 17.5.3. Product Portfolio
- 17.5.4. Geographic Footprint
- 17.5.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.
- 17.6. Flatworld Solutions Pvt. Ltd.
- 17.6.1. Business Overview
- 17.6.2. Company Revenue
- 17.6.3. Product Portfolio
- 17.6.4. Geographic Footprint
- 17.6.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.
- 17.7. Go4Customer
- 17.7.1. Business Overview
- 17.7.2. Company Revenue
- 17.7.3. Product Portfolio
- 17.7.4. Geographic Footprint
- 17.7.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.
- 17.8. HCL Technologies
- 17.8.1. Business Overview
- 17.8.2. Company Revenue
- 17.8.3. Product Portfolio
- 17.8.4. Geographic Footprint
- 17.8.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.
- 17.9. Hinduja Global Solutions Ltd.
- 17.9.1. Business Overview
- 17.9.2. Company Revenue
- 17.9.3. Product Portfolio
- 17.9.4. Geographic Footprint
- 17.9.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.
- 17.10. Infosys Limited
- 17.10.1. Business Overview
- 17.10.2. Company Revenue
- 17.10.3. Product Portfolio
- 17.10.4. Geographic Footprint
- 17.10.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.
- 17.11. Tata Consultancy Services
- 17.11.1. Business Overview
- 17.11.2. Company Revenue
- 17.11.3. Product Portfolio
- 17.11.4. Geographic Footprint
- 17.11.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.
- 17.12. Tech Mahindra
- 17.12.1. Business Overview
- 17.12.2. Company Revenue
- 17.12.3. Product Portfolio
- 17.12.4. Geographic Footprint
- 17.12.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.
- 17.13. Teleperformance SE
- 17.13.1. Business Overview
- 17.13.2. Company Revenue
- 17.13.3. Product Portfolio
- 17.13.4. Geographic Footprint
- 17.13.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.
- 17.14. Sitel Group
- 17.14.1. Business Overview
- 17.14.2. Company Revenue
- 17.14.3. Product Portfolio
- 17.14.4. Geographic Footprint
- 17.14.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.
- 17.15. StarTek Inc.
- 17.15.1. Business Overview
- 17.15.2. Company Revenue
- 17.15.3. Product Portfolio
- 17.15.4. Geographic Footprint
- 17.15.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.
- 17.16. WNS Global Services
- 17.16.1. Business Overview
- 17.16.2. Company Revenue
- 17.16.3. Product Portfolio
- 17.16.4. Geographic Footprint
- 17.16.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.
- 17.17. Others
- 18. Key Takeaways
Pricing
Currency Rates
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