Customer Relationship Management (CRM) Market Research Reports & Industry Analysis

BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026 (Global Almanac) Summary Global BPO Services industry profile provides top-line qualitative and quantitative summary information including: Market size (value 2017-21, and forecast to 2026). The profile also contains descripti ...

BRIC Countries (Brazil, Russia, India, China) BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026 Summary The BRIC BPO Services industry profile provides top-line qualitative and quantitative summary information including: Market size (value 2017-21, and forecast to 2026). The ...

BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026 Summary Global BPO Services industry profile provides top-line qualitative and quantitative summary information including: Market size (value 2017-21, and forecast to 2026). The profile also contains descriptions of the leadin ...

Top 5 Emerging Countries BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026 Summary The Emerging 5 BPO Services industry profile provides top-line qualitative and quantitative summary information including: Market size (value 2017-21, and forecast to 2026). The profile also co ...

Business Analytics & Enterprise Software Global Market Briefing 2023 Global business analytics & enterprise software market was worth $423.2 billion in 2022. it was the largest segment within the software products market accounting for 31.7%. In terms of per capita consumption, the market was $54.2 ...

Europe Cloud Crm Market - Growth, Trends, Covid-19 Impact, and Forecasts (2023 - 2028) The European cloud CRM market (henceforth referred to as the market studied) was valued at USD 11.51 billion in 2021, and it is expected to reach USD 16.61 billion by 2027, registering a CAGR of 6.5% over the peri ...

Event Apps Market Forecast to 2028 - COVID-19 Impact and Global Analysis by Type (Enterprise Event Apps, Hybrid Apps, Corporates Meeting Apps, Conference Apps, Trade Show Apps, Festival Apps, and Sports Event Apps), Operating System (iOS, Android, and Web-based), and End User (Event Organizer and Pl ...

Revenue Enablement as the Next Step in the Enablement Journey This IDC Perspective provides an overview of revenue enablement, how it differs from sales enablement, and provides key considerations for tech buyers looking to implement a revenue enablement framework within their organization. "Revenu ...

Global Microsoft Dynamics CRM Consulting Service Market Growth (Status and Outlook) 2023-2029 LPI (LP Information)' newest research report, the “Microsoft Dynamics CRM Consulting Service Industry Forecast” looks at past sales and reviews total world Microsoft Dynamics CRM Consulting Service sales in ...

Frost Radar™: European Customer Experience Outsourcing Services, 2023 Over the next five years, the customer experience (CX) outsourcing services market will continue to grow rapidly, fueled by two factors: the recognition of CX as a potent strategy for competitive differentiation and the compelling ...

Global Enterprise Customer Communications Management Market Growth (Status and Outlook) 2023-2029 LPI (LP Information)' newest research report, the “Enterprise Customer Communications Management Industry Forecast” looks at past sales and reviews total world Enterprise Customer Communications Managem ...

The “ Smart Retail: Technologies and Trends Analysis (2022-2025) ” report is approximately 25,000 words (95 pages). It establishes a strategic framework for smart retail adoption, then explores relevant technologies. The COVID-19 pandemic forced even culturally reluctant retailers to mimic or learn ...

Global Cloud CRM Market Growth (Status and Outlook) 2023-2029 CRM, or customer relationship management, refers to a process in which a company uses information, software, and Internet technologies to coordinate the interaction between itself and its customers in terms of sales, marketing, and servic ...

Global Emotion Analytics Market Growth (Status and Outlook) 2023-2029 Emotion Analytics (EA) is a new field that analysis of a person's verbal and non-verbal communication in order to understand the person's mood or attitude, then can be used in CRM (Customer Relationship Management) area, such as t ...

KPN Industry Analyst Day 2022 This IDC Market Note provides highlights from the KPN Industry Analyst Day that took place on October 4, in Zoetermeer, the Netherlands. During the event, KPN's executives provided a comprehensive overview of the business year to date and laid out the service provider's ...

Global Enterprise Resource Planning Market Research Report 2022-2032 Enterprise Resource Planning Market to surpass USD 111.8 billion by 2032 from 46.9 billion in 2021 at a CAGR of 9.1 % throughout the forecast period 2022-32. According to a recently published report by Fatpos Global on “Enterprise ...

CRM Software The global economy is at a critical crossroads with a number of interlocking challenges and crises running in parallel. The uncertainty around how Russia`s war on Ukraine will play out this year and the war`s role in creating global instability means that the trouble on the inflation fr ...

Retail Cloud Global Market Report 2022: Ukraine-Russia War Impact Retail Cloud Global Market Report 2022: Ukraine-Russia War Impact from The Business Research Company provides the strategists, marketers and senior management with the critical information they need to assess the global retail cloud m ...

Global Customer Engagement Solutions Market - 2023-2030 Market Overview The global customer engagement solutions market reached US$ XX million in 2022 and is expected to record significant growth by reaching up to US$ XX million by 2030, growing at a CAGR of 11.10% during the forecast period (2023-2 ...

Frost Radar™: Australia Customer Experience Outsourcing Services, 2022 Organizations across the board realize the increasing importance of customer experience (CX) in driving business success and delivering an excellent experience as a competitive differentiator. Customers view positive experiences ...

Global Customer Relationship Management Growth Opportunities, 2022 To deliver a great customer experience, organizations today want a single view of customers across all touchpoints, which can be achieved through customer relationship management (CRM) solutions. The goal for businesses is to capture ...

Frost Radar™: Asia-Pacific Customer Experience Outsourcing Services, 2022 Organizations across the board realize the significance of delivering excellent customer service as a competitive differentiator. Customer experience (CX) outsourcing services play an increasingly vital role in building a robu ...

Salesforce Vendor Profile — How Salesforce Engages with Digital-Native Businesses and Accelerates Growth This IDC Vendor Profile covers a vendor's digital-native, start-up, and scale-up engagement models from three different perspectives: its corporate venture arm, the partner perspective, and the c ...

Telco OSS/BSS Strategies to Improve CX Beyond Digital-First Investments This IDC Market Perspective covers OSS/BSS investments that telcos are making across 2022 and 2023 to improve their customer experience and drive better customer outcomes. It also highlights the storytelling required to make CSP ...

Kroger's Customer-First Strategy: Rewarding Loyal Customers With Personalized Communication to Enhance Contextual CX This IDC Perspective presents the case study of U.S. food and grocery retailer Kroger and how its loyalty program strategy brought back more personalized communications and offerings ...