Customer Relationship Management (CRM) Market Research Reports & Industry Analysis

Cloud Services Market By Component (Solution, Services), By Type (Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Software as a Service (SaaS), Others), By Deployment Model (Private Cloud, Public Cloud, Hybrid), By Enterprise Size (Large Enterprises, Small and Medium Enterprises), ...

Global Mobile Event Apps Market Growth (Status and Outlook) 2023-2029 LPI (LP Information)' newest research report, the “Mobile Event Apps Industry Forecast” looks at past sales and reviews total world Mobile Event Apps sales in 2022, providing a comprehensive analysis by region and market sector of ...

UAE Software as a Service (SaaS) Market - By Deployment Type (Public Cloud, Private Cloud, Hybrid Cloud); By Organization Size (Small and Medium-sized Enterprises (SMEs), Large Enterprises); By Application (Customer Relationship Management (CRM), Human Resource Management (HRM), Financial Management ...

What We Learned About Retail Experiential Operations at the 2023 NRF Big Show This IDC Perspective discusses how, despite an anticipated recession and continued disruption from global events, retailers and vendors came to the 2023 NRF Big Show ready to celebrate the ways that technology has transfor ...

Intelligent Retail Decision Making at NRF 2023 This IDC Perspective covers the direction of intelligent retail at NRF 2023: Retail's Big Show has been a staple fixture in the retail market every year. In the past few years, artificial intelligence (AI) has become a noticeable feature at the show. Th ...

Firms Make Progress in Resolving Customer Data Silos, But the Lack of Enterprise Customer Centricity Remains Unaddressed This IDC Market Perspective offers a perspective on customer experience challenges enterprises face with their CX improvement efforts. The analysis is based on data from IDC's Fut ...

Market Perspective: Healthtech DNBs in India and Opportunities for IT Providers The COVID-19 pandemic accelerated the development of healthtech by opening new opportunities and scope for growth. This report presents current opportunities for healthtech digital-native businesses (DNBs) and opportunit ...

Highlights from NRF 2023: Retail's Big Show This IDC Perspective reviews key trends and technology innovations that were highlighted at NRF 2023: Retail's Big Show — held January 15–17, 2023, in New York City, which attracted over 35,000 attendees across the industry, double the number seen last yea ...

Global Sales Intelligence Market Size, Trends & Growth Opportunity, By Organization Size (large Enterprise, and Small and Medium Size Enterprises), By Application(Data Management, Analytics, and Reporting, Lead Management, and Others), By Industry Vertical (BFSI, IT & Telecomm, Healthcare, Retail, M ...

Customer Intelligence Platform Market by Component, Application (Customer Data Collection & Management, and Customer Segmentation & Targeting), Deployment Mode, Organization Size, Data Channel, Vertical and Region - Global Forecast to 2027 The customer intelligence platform market size to grow from ...

IDC PlanScape: Future of Customer Experience — Implementing Customer Experience Suites Using a CX Services Partner This IDC PlanScape provides insight into the advantages of using a professional services vendor to help an organization plan and execute a business project that involves implementation ...

Healthcare CRM Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028 The global healthcare CRM market size reached US$ 13.9 Billion in 2022. Looking forward, IMARC Group expects the market to reach US$ 28.8 Billion by 2028, exhibiting a growth rate (CAGR) of 12.71% ...

Monitoring Kyndryl's Performance in 2023 This IDC Market Note monitors Kyndryl's performance. In 2023, IDC is initiating ongoing coverage of Kyndryl with respect to financial performance as the company has an outsized presence in the markets it competes and partners in. Kyndryl identified several st ...

Artificial Intelligence (AI) in BFSI Market Size By Component (Solution [Chatbot, Customer Behavior Analytics, Customer Relationship Management (CRM), Data Analytics & Visualization, Fraud Detection], Service [Professional Service, Managed Service]), By Technology (Machine Learning, Natural Language ...

Customer Journey Analytics Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028 The global customer journey analytics market size reached US$ 11.1 Billion in 2022. Looking forward, IMARC Group expects the market to reach US$ 29.6 Billion by 2028, exhibiting a growt ...

Serverless Architecture Market Forecasts to 2028 – Global Analysis By Component (Monitoring, Analytics and Other Components), Deployment Model (Private Cloud, Public Cloud and Hybrid), Organization Size (SMEs and Large Enterprises), Software Type (Backend-as-a-service (BaaS), Function-as-a-service ( ...

Global Cloud-based CRM Software Market Growth (Status and Outlook) 2023-2029 LPI (LP Information)' newest research report, the “Cloud-based CRM Software Industry Forecast” looks at past sales and reviews total world Cloud-based CRM Software sales in 2022, providing a comprehensive analysis by region ...

Bigtincan Extends Revenue Intelligence Capabilities with Acquisition of SalesDirector.ai This IDC Market Note highlights Bigtincan's acquisition of SalesDirector.ai, announced on December 28, 2022. This document also examines some of the trends within sales enablement and how Bigtincan's acquisition ...

Customer Self-Service Software Global Market Briefing 2023 The global customer self-service software market grew from $1749.66 million in 2012 to $12899.22 million in 2022 at a compound annual growth rate (CAGR) of 22.11%. The global customer self-service software market is expected to grow from $12 ...

Global Enterprise Software Market Size study & Forecast, by Type (Enterprise Resource Planning (ERP) Software, Business Intelligence Software, Content Management Software, Supply Chain Management Software, Customer Relationship Management Software, Others), by Deployment (On-premise, Cloud), by Ente ...

Frost Radar™: Customer Experience Outsourcing Services in Latin America, 2022 The customer experience (CX) outsourcing services landscape is expected to sustain a strong growth trajectory during the next 5 years. Two drivers will fuel this momentum: increasing acceptance of CX as a formidable compet ...

Trends in Collaboration, Communities, Conferencing, and Events This IDC Perspective looks at the continued evolution and growth of collaborative platforms including team collaboration applications, conferencing, enterprise communities, and virtual events, with a focus on what the enterprise needs t ...

North America (NAFTA) BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026 Summary The NAFTA BPO Services industry profile provides top-line qualitative and quantitative summary information including: Market size (value 2017-21, and forecast to 2026). The profile also contains d ...

Frost Radar™: Customer Relationship Management Software, 2023 Businesses want collaborative customer relationship management (CRM) software that unifies all resources related to a particular deal and customer, eliminating siloes between different customer-facing teams and departments. Most CRM vendo ...

G8 Countries BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026 Summary The G8 BPO Services industry profile provides top-line qualitative and quantitative summary information including: Market size (value 2017-21, and forecast to 2026). The profile also contains descriptions ...