Customer Relationship Management (CRM) Market Research Reports & Industry Analysis

U.S. Customer Relationship Management Market Size, Share & Trends Analysis Report By Solution, By Deployment (On-premise, Cloud), By Application, By End-use, And Segment Forecasts, 2023 - 2030 U.S. Customer Relationship Management Market Growth & Trends The U.S. customer relationship management mark ...

Worldwide Sales Acceleration Software Market Shares, 2022: Growth Spurred by Demands for Efficiency and Productivity This IDC study contains vendor shares for the sales acceleration software market for 2021 and 2022. It includes commentary on growth of the market and emerging trends and provides act ...

Worldwide Sales Readiness Software Forecast, 2023–2027: The Need for Efficient Sales Training and Enablement Continues to Drive Market Growth This IDC study provides the worldwide forecast for the sales readiness software market"There is a substantial amount of functional overlap between the solutio ...

Worldwide Marketing Campaign Management Software Forecast, 2023–2027 This IDC study presents a five-year forecast for the worldwide marketing campaign management software market."Chat-based AI changes everything," said Gerry Murray, research director of IDC's Marketing Automation Technology research ...

Worldwide Sales Acceleration Software Forecast, 2023–2027 This IDC study provides a sizing of the sales acceleration software market in 2022 and a 2023–2027 forecast for this market. Historical and forecast revenue data is shown for the total worldwide market and by geographic region broken out by d ...

Web Accessibility: Preparing for Compliance in 2025 Brings an Intersection of DEI and Customer Experience This IDC Perspective looks at the level of digital accessibility needed today to address regional regulations for people with disabilities or other impairments affecting equal access, navigation ...

Customer Relationship Management (CRM) Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028 The global customer relationship management (CRM) market size reached US$ 57.4 Billion in 2022. Looking forward, IMARC Group expects the market to reach US$ 110.3 Billion by ...

Business Process Outsourcing (BPO) Market Size, Share, Trends and Analysis by Service (Customer Relationship Management, Finance and Accounting), Vertical (IT and Telecom, BFSI), Enterprise Size, Region and Segment Forecast, 2023-2026 Summary This market intelligence report offers a thorough, forwar ...

Global Recruitment Process Outsourcing (RPO) Market 2023-2030 Global Recruitment Process Outsourcing (RPO) Market Size, Share & Trends Analysis Report by Type (On-demand RPO, Function-based RPO, and Enterprise RPO), by Service (On-site and Off-site), and by End-Use Industries (BFSI, Healthcare, Ener ...

Worldwide Sales Readiness Software Market Shares, 2022: Organizations Prioritize Sales Preparedness This IDC study contains vendor shares for the sales readiness software market for 2021–2022. It includes commentary on the growth of the market and emerging trends and provides actionable advice for t ...

Customer Relationship Management (CRM) Software: Global Markets Report Scope: This report provides an overview of the global market for customer relationship management (CRM) software and analyzes market trends. Using 2021 as the base year, the report provides estimated market data for the forecast ...

Future of Field Force Automation Market Size, 2023- Trends, Outlook and Growth Opportunities, Market Share, Global Industry Analysis, Insights, Competition, and Forecasts to 2030 The Field Force Automation market report presents a comprehensive analysis and outlook of Field Force Automation markets, ...

The Effects of an "Inverted Perspective" Approach on Retail Customer Experience This IDC Perspective explores how alternative approaches to retail value chain management and process organization can positively affect customer experience, referencing key use cases and indicating how an appropriate ba ...

Growth Opportunities in the Voice of Employee Analytics for Customer Experience Success Improving Employee Experience a Top Business Priority to Unlocking Future Growth Potential VoE is the voice of the employee that is collected and analyzed systematically using a VoE analytics tool. Businesses use ...

Global CRM In Healthcare Market 2023-2027 The CRM in healthcare market is forecasted to grow by USD 8.01 bn during 2022-2027, accelerating at a CAGR of 8.85% during the forecast period. The report on the CRM in healthcare market provides a holistic analysis, market size and forecast, trends, growth ...

The Moments That Matter: Use Customer Data to Drive the Right Customer Experience and Increase Revenue and Market Share This IDC Perspective breaks down a few critical customer interactions into the moments that matter, bringing straightforward advice on how to relook at what matters in the digital ...

Application Integration Market – Global Forecast to 2028 The global application integration market is projected to grow from 15.4 billion in 2023 to USD 38.4 billion by 2028 at a Compound Annual Growth Rate (CAGR) of 20.0% during the forecast period. The rising need to improve time-to-market and boo ...

e& enterprise's Analyst Day, 2023: On the Journey from Telco to Techco This IDC Market Note provides IDC's key opinions and impressions of e& enterprise's Analyst Day held exclusively for IDC on March 20, 2023."For over a decade, we have witnessed the efforts of telecom operators around the glob ...

Customer Communication Management Market: Current Analysis and Forecast (2022-2030) Customer communication management is a strategic framework for organizing, managing, storing, retrieving, and enhancing inbound and outbound customer communications. Customer communication management tools use digiti ...

Customer Care BPO Market Forecast to 2028 - COVID-19 Impact and Global Analysis By Solution (Onshore Outsourcing, Offshore Outsourcing, and Nearshore Outsourcing) and End User (BFSI, IT and Telecommunication, Retail and E-Commerce, Manufacturing, Healthcare and Pharmaceutical, Transport and Logistic ...

Future of Customer Experience: Who Do Enterprises See as Their Most Strategic Partner for CX Transformation? This IDC Market Perspective covers the factors that will most impact future CX transformation with the shift to digital business models, where enterprises are seeking help and, crucially, who ...

Global Cloud Telephony Service Market Size study & Forecast, by Deployment Model (Cloud, Hosted), By Network (Public Switched Telephone Networks (PSTNs), Voice over Internet Protocol (VoIP)), By Application (Conferencing, Multi-level IVR, Sales & Marketing, Customer Relationship Management (CRM)), B ...

2023 Global: Digital Experience Platform Market - Innovative Markets Forecast (2029) report The 2023 Global: Digital Experience Platform Market - Innovative Markets Forecast (2029) report analyzies the market size, projected growth/decline and regional data for the period 2018 through 2029. Perry/Ho ...

2023 Global: Data Integration Market - Innovative Markets Forecast (2029) report The 2023 Global: Data Integration Market - Innovative Markets Forecast (2029) report analyzies the market size, projected growth/decline and regional data for the period 2018 through 2029. Perry/Hope Partners' reports p ...

Cloud Microservices Platform Market By Component (Platform, Services), By Deployment Type (Public, Private, Hybrid), By Application (Data Analytics, Database Applications, Customer Relationship Management, Others), By End User (BFSI, IT and Telecommunications, Government, Healthcare, Retail and eCom ...