Customer Relationship Management (CRM) Market Research Reports & Industry Analysis

Customer Experience Management Market by Offering (Solutions, Services), Touchpoint, Deployment Type, Organization Size, Vertical (Travel & Hospitality, BFSI, Retail, Healthcare, IT & Telecom) and Region - Global Forecast to 2028 The global customer experience management market is estimated to be wo ...

Global Customer Engagement Solutions Market - 2023-2030 Global Customer Engagement Solutions Market reached US$ 19.1 billion in 2022 and is expected to reach US$ 33.2 billion by 2030, growing with a CAGR of 10.7% during the forecast period 2023-2030. A successful customer engagement system seamlessl ...

Europe Data Management Platform Market Research Report Forecast to 2030 A data management platform (DMP) is a software application that collects, organizes, and activates first-, second-, and third-party audience data from multiple online, offline, and mobile sources. It then uses that information t ...

Japan CRM Application Shares, 2022: Advancement of Digital CX with a Data-Driven Approach This IDC study provides an analysis of the market share based on vendor revenue performance in the Japan customer relationship management (CRM) applications market in 2022. IDC categorized the Japan CRM applica ...

Global Customer Relationship Management Market Forecast 2023-2032 KEY FINDINGS The global customer relationship management market is expected to project a CAGR of 13.63% during the forecast period, 2023-2032. The market growth is attributed to CRM’s critical role in successful digital transformation ...

Europe Customer Relationship Management Market Forecast 2023-2032 KEY FINDINGS The Europe customer relationship management market is predicted to register a CAGR of 13.49% during the forecast period, 2023-2032. Given the presence of diverse industries like manufacturing, healthcare, retail, and bank ...

North America Customer Relationship Management Market Forecast 2023-2032 KEY FINDINGS The North America customer relationship management market growth is anticipated to progress at a CAGR of 13.58% during the forecast period, 2023-2032. The presence of prominent companies like Adobe, Oracle Corporat ...

Asia-pacific Customer Relationship Management Market Forecast 2023-2032 KEY FINDINGS The Asia-Pacific customer relationship management market is set to project a CAGR of 13.90% during the forecast period, 2023-2032. Social media is on a surge in Asia-Pacific. CRM systems that can be incorporated wit ...

United Kingdom Customer Relationship Management Market Forecast 2023-2030 KEY FINDINGS The United Kingdom customer relationship management market is set to register at a CAGR of 12.82% during the forecast period, 2023-2030. The presence of key companies and the growing adoption of mobile CRM propel ...

The Collections Function of the Future — A Customer-Centric Approach This IDC Perspective examines the need for lenders to adapt to a new environment with customer-centric models that are compliant and achieve high overdue-payment recovery rates."With regulations on collections evolving and impactin ...

CCaaS and CPaaS: Coexistence and Convergence This IDC Perspective highlights the ongoing transformation of customer engagement, given the convergence of contact center-as-a-service (CCaaS) and communications platform-as-a-service (CPaaS) stacks, toward driving customer experience. "As the contact ce ...

Customer Experience Management Market Size, Trends and Analysis by Region, IT Infrastructure, Software Type, Service Type, Industry Verticals and Segment Forecast to 2030 Summary This market intelligence report offers a thorough, forward-looking analysis of the global Customer Experience Management ...

Global Customer Experience (CX) Outsourced Market (2023 Edition) – Analysis By Service Channel, End-User, By Region, By Country: Drivers, Trends and Forecast to 2029 Executive Summary Azoth Analytics has released a research study titled “Global Customer Experience (CX) Outsourced Market (2023 Editio ...

2023 Customer Relations Business Process Management Services Global Market Size & Growth Report with Global Recession Risk Impact Kentley Insights’ 2023 Customer Relations Business Process Management Services Global Market Size & Growth Report covers market size, revenue, growth, and share across 4 ...

North America Customer Care BPO Market Forecast to 2028 – COVID-19 Impact and Regional Analysis – by Solution (Onshore Outsourcing, Offshore Outsourcing, and Nearshore Outsourcing) and End User (BFSI, IT and Telecommunication, Retail and E-Commerce, Manufacturing, Healthcare and Pharmaceutical, Tran ...

Digital BSS Market by Offering (Solutions & Services), Solution (Revenue & Billing Management, Customer Management, Order Management, and Product Management), Vertical (BFSI, Telecom, and Retail & eCommerce) and Region - Global Forecast to 2028 The digital BSS market is estimated at USD 5.8 billion ...

European CRM Application Market Shares, 2022: A Buoyant CRM Market as CX Remains the Top Enterprise Priority This IDC Market Share analyzes the CRM software market for 2020 to 2022, breaking down the revenue and market shares of leading vendors in sales, marketing, advertising, digital commerce, cus ...

Our market-leading Customer Data Platforms forecast suite provides an in-depth view of the customer data platform ecosystem, through the assessment of 2 key communication channels (mobile messaging and social media) and 5 key industries (banking & finance, retail & eCommerce, media & entertainment, ...

IDC PlanScape: Revenue Operations and Intelligence for Predictable Revenue Growth and a Seamless Customer Experience This IDC PlanScape provides a framework for how organizations can embrace revenue operations and intelligence to increase cross-departmental collaboration, drive predictable revenue, ...

IDC PlanScape: Digital Resilience for Insurance Organizations This IDC PlanScape presents insurance organizations with a practical framework to achieve resilient enterprisewide operations. It provides comprehensive guidelines, phases, themes, and activities for business and technology leaders to enh ...

Significant Vendor Announcements in VOC This IDC Market Note reviews announcements made recently in the voice of the customer (VOC) applications market. "VOC vendors continue to push for differentiation with ease of use of AI in their offerings," says Lou Reinemann, research director, Voice of the C ...

Insights Engine Market Share, Size, Trends, Industry Analysis Report, By Component (Software, Services); By Deployment (Cloud, On-premise); By Enterprise Size; By Application; By Vertical; By Region, And Segment Forecasts, 2023 - 2032 The global insights engine market size is expected to reach USD 1 ...

Global Applicant Tracking Systems Market 2023-2027 The applicant tracking systems market is forecasted to grow by USD 745.21 mn during 2022-2027, accelerating at a CAGR of 5.69% during the forecast period. The report on the applicant tracking systems market provides a holistic analysis, market size ...

IDC PlanScape: The Retail CRM Platform This IDC PlanScape explores how retail businesses can enhance customer satisfaction, build long-term relationships, and drive sales growth by leveraging CRM platforms."In today's fiercely competitive retail landscape, CRM platforms have emerged as indispensable ...

Meralco's CX Transformation: Nurturing Customer Relationships and Trust While Promoting Online Journeys This IDC Perspective focuses on the Philippine power utility, Meralco, and its customer experience transformation journey, which started in 2016, but was jolted by the COVID-19 pandemic. Meralco's ...