Customer Relationship Management (CRM) Market Research Reports & Industry Analysis

Worldwide Customer Service Applications Software Market Shares, 2022: The Leaders Continue to Lead This IDC study examines the customer service applications market for 2020–2023. Revenue and market share of the leading vendors are provided for 2022. "While the customer service applications market ex ...

Output Management Software Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028 Market Overview: The global output management software market size reached US$ 9.9 Billion in 2022. Looking forward, IMARC Group expects the market to reach US$ 11.4 Billion by 2028, ex ...

Speech-to-Text API Market By Component (Software, Services), By Deployment Mode (On-Premise, Cloud), By Application (Contact Center and Customer Management, Content Transcription, Fraud Detection and Prevention, Risk and Compliance Management, Subtitle Generation, Others), By Industry Vertical (BFSI ...

Worldwide Customer Communications Management Software Market Shares, 2022: Economy Impedes Communications Modernization This IDC study contains estimated vendor shares for the customer communications management market based on calendar year 2022 software revenue."The economic challenges of 2022 sa ...

Customer Experience Management Market by Offering (Solutions, Services), Touchpoint, Deployment Type, Organization Size, Vertical (Travel & Hospitality, BFSI, Retail, Healthcare, IT & Telecom) and Region - Global Forecast to 2028 The global customer experience management market is estimated to be wo ...

Global Customer Engagement Solutions Market - 2023-2030 Global Customer Engagement Solutions Market reached US$ 19.1 billion in 2022 and is expected to reach US$ 33.2 billion by 2030, growing with a CAGR of 10.7% during the forecast period 2023-2030. A successful customer engagement system seamlessl ...

Europe Data Management Platform Market Research Report Forecast to 2030 A data management platform (DMP) is a software application that collects, organizes, and activates first-, second-, and third-party audience data from multiple online, offline, and mobile sources. It then uses that information t ...

Japan CRM Application Shares, 2022: Advancement of Digital CX with a Data-Driven Approach This IDC study provides an analysis of the market share based on vendor revenue performance in the Japan customer relationship management (CRM) applications market in 2022. IDC categorized the Japan CRM applica ...

Global Customer Relationship Management Market Forecast 2023-2032 KEY FINDINGS The global customer relationship management market is expected to project a CAGR of 13.63% during the forecast period, 2023-2032. The market growth is attributed to CRM’s critical role in successful digital transformation ...

Europe Customer Relationship Management Market Forecast 2023-2032 KEY FINDINGS The Europe customer relationship management market is predicted to register a CAGR of 13.49% during the forecast period, 2023-2032. Given the presence of diverse industries like manufacturing, healthcare, retail, and bank ...

North America Customer Relationship Management Market Forecast 2023-2032 KEY FINDINGS The North America customer relationship management market growth is anticipated to progress at a CAGR of 13.58% during the forecast period, 2023-2032. The presence of prominent companies like Adobe, Oracle Corporat ...

Asia-pacific Customer Relationship Management Market Forecast 2023-2032 KEY FINDINGS The Asia-Pacific customer relationship management market is set to project a CAGR of 13.90% during the forecast period, 2023-2032. Social media is on a surge in Asia-Pacific. CRM systems that can be incorporated wit ...

United Kingdom Customer Relationship Management Market Forecast 2023-2030 KEY FINDINGS The United Kingdom customer relationship management market is set to register at a CAGR of 12.82% during the forecast period, 2023-2030. The presence of key companies and the growing adoption of mobile CRM propel ...

The Collections Function of the Future — A Customer-Centric Approach This IDC Perspective examines the need for lenders to adapt to a new environment with customer-centric models that are compliant and achieve high overdue-payment recovery rates."With regulations on collections evolving and impactin ...

Emotion Analytics Market Size & Share Analysis - Growth Trends & Forecasts (2023 - 2028) The Emotion Analytics Market size is expected to grow from USD 3.36 billion in 2023 to USD 7.03 billion by 2028, at a CAGR of 15.93% during the forecast period (2023-2028). Artificial intelligence (AI) has broug ...

CCaaS and CPaaS: Coexistence and Convergence This IDC Perspective highlights the ongoing transformation of customer engagement, given the convergence of contact center-as-a-service (CCaaS) and communications platform-as-a-service (CPaaS) stacks, toward driving customer experience. "As the contact ce ...

Customer Experience Management Market Size, Trends and Analysis by Region, IT Infrastructure, Software Type, Service Type, Industry Verticals and Segment Forecast to 2030 Summary This market intelligence report offers a thorough, forward-looking analysis of the global Customer Experience Management ...

Global Customer Experience (CX) Outsourced Market (2023 Edition) – Analysis By Service Channel, End-User, By Region, By Country: Drivers, Trends and Forecast to 2029 Executive Summary Azoth Analytics has released a research study titled “Global Customer Experience (CX) Outsourced Market (2023 Editio ...

2023 Customer Relations Business Process Management Services Global Market Size & Growth Report with Global Recession Risk Impact Kentley Insights’ 2023 Customer Relations Business Process Management Services Global Market Size & Growth Report covers market size, revenue, growth, and share across 4 ...

North America Customer Care BPO Market Forecast to 2028 – COVID-19 Impact and Regional Analysis – by Solution (Onshore Outsourcing, Offshore Outsourcing, and Nearshore Outsourcing) and End User (BFSI, IT and Telecommunication, Retail and E-Commerce, Manufacturing, Healthcare and Pharmaceutical, Tran ...

Digital BSS Market by Offering (Solutions & Services), Solution (Revenue & Billing Management, Customer Management, Order Management, and Product Management), Vertical (BFSI, Telecom, and Retail & eCommerce) and Region - Global Forecast to 2028 The digital BSS market is estimated at USD 5.8 billion ...

European CRM Application Market Shares, 2022: A Buoyant CRM Market as CX Remains the Top Enterprise Priority This IDC Market Share analyzes the CRM software market for 2020 to 2022, breaking down the revenue and market shares of leading vendors in sales, marketing, advertising, digital commerce, cus ...

IDC PlanScape: Revenue Operations and Intelligence for Predictable Revenue Growth and a Seamless Customer Experience This IDC PlanScape provides a framework for how organizations can embrace revenue operations and intelligence to increase cross-departmental collaboration, drive predictable revenue, ...

IDC PlanScape: Digital Resilience for Insurance Organizations This IDC PlanScape presents insurance organizations with a practical framework to achieve resilient enterprisewide operations. It provides comprehensive guidelines, phases, themes, and activities for business and technology leaders to enh ...

Significant Vendor Announcements in VOC This IDC Market Note reviews announcements made recently in the voice of the customer (VOC) applications market. "VOC vendors continue to push for differentiation with ease of use of AI in their offerings," says Lou Reinemann, research director, Voice of the C ...