CRM Market Research Reports & Industry Analysis
CRM Industry Research & Market Reports
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Bloomreach Clarity: Taking Conversational Marketing and Commerce to the Next Level
... capability called Clarity. Clarity is a solution for brands to create conversational shopping agents to assist customers through their ecommerce journeys across channels. Brands can also use Clarity GenAI to assist with rapid concept development ... Read More
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Analysis of Finance Global Business Service Organizations
... of functions supported, years in establishment, and service provider use case of GBS transformation in finance."GBS can continue to drive value for global organizations with improved customer centricity and positive customer experiences and by building ... Read More
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BPO Services Market Summary, Competitive Analysis and Forecast to 2027 (Global Almanac)
... profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the Market. Key Highlights BPO services include revenues generated both from signed deals that remain under contract ... Read More
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BPO Services Market Summary, Competitive Analysis and Forecast to 2027
... contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the Market. Key Highlights BPO services include revenues generated both from signed deals that remain under contract and the ... Read More
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Frost Radar™: Digital Platforms for Customer Care and Engagement in Electric Utilities and Retailers, 2023
... the world’s most dynamic industry in need of change. Electric utilities and power retailers are the backbone of the energy transition as they cope with increasing power demand and changing load patterns driven by electrification. ... Read More
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Germany BPO Services Market Summary, Competitive Analysis and Forecast to 2027
... profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market. Key Highlights BPO services include revenues generated both from signed deals that remain under contract ... Read More
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Finance Cloud Market Size - By Type (Solution, Services), Application (Wealth Management, Revenue Management, Account Management, Customer Relationship Management, Asset Management), Deployment Model, Enterprise size & Global Forecast, 2023 - 2032
... will witness over 20.5% CAGR between 2023 and 2032, driven by the proliferation of initiatives and the increased utilization of cloud systems in the financial services sector. As financial organizations seek to optimize their operations, ... Read More
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Worldwide Customer Service Applications Software Market Shares, 2022: The Leaders Continue to Lead
... 2022. "While the customer service applications market experienced a dip in growth from 17.2% in 2021 to 13.7% in 2022, the double-digit growth in such a large market, one totally estimated at $15.4 billion, is ... Read More
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Output Management Software Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028
... market to reach US$ 11.4 Billion by 2028, exhibiting a growth rate (CAGR) of 2.2% during 2023-2028. Output management software (OMS) is an application-based tool that is used by organizations to automate and centralize document ... Read More
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Speech-to-Text API Market By Component (Software, Services), By Deployment Mode (On-Premise, Cloud), By Application (Contact Center and Customer Management, Content Transcription, Fraud Detection and Prevention, Risk and Compliance Management, Subtitle Generation, Others), By Industry Vertical (BFSI, IT and Telecom, Healthcare, Retail and E-Commerce, Media and Entertainment, Education, Government and Defense, Others): Global Opportunity Analysis and Industry Forecast, 2022-2031
... (BFSI, IT and Telecom, Healthcare, Retail and E-Commerce, Media and Entertainment, Education, Government and Defense, Others): Global Opportunity Analysis and Industry Forecast, 2022-2031 Speech to text is a speech recognition software that enables the recognition ... Read More
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Worldwide Customer Communications Management Software Market Shares, 2022: Economy Impedes Communications Modernization
... 2022 saw volatile exchange rates and a decline in communications technologies as buyers sought to derive more value out of their existing investments," said Marci Maddox, research vice president, IDC's Persuasive Content and Digital Experience ... Read More
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Customer Experience Management Market by Offering (Solutions, Services), Touchpoint, Deployment Type, Organization Size, Vertical (Travel & Hospitality, BFSI, Retail, Healthcare, IT & Telecom) and Region - Global Forecast to 2028
... market is estimated to be worth USD 11.4 billion in 2023 and is projected to reach USD 20.4 billion by 2028, at a CAGR of 12.2% during the forecast period. The customer experience management market ... Read More
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Global Customer Engagement Solutions Market - 2023-2030
... the forecast period 2023-2030. A successful customer engagement system seamlessly integrates with the channels like social media, websites, mobile apps and offline stores and ensures a consistent experience across all platforms. Data-driven decision-making process of ... Read More
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Europe Data Management Platform Market Research Report Forecast to 2030
... mobile sources. It then uses that information to create extensive consumer profiles, which are used to drive targeted advertising and personalization campaigns. A DMP makes aggregated client profiles available to other tools, such as ad ... Read More
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Japan CRM Application Shares, 2022: Advancement of Digital CX with a Data-Driven Approach
... applications market in 2022. IDC categorized the Japan CRM applications market into six functional market segments: advertising applications, contact center applications, customer service applications, digital commerce applications, marketing campaign management applications, and sales productivity/management applications. ... Read More
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Global Customer Relationship Management Market Forecast 2023-2032
... critical role in successful digital transformation, increased demand for marketing automation, and CRM’s key role in customer retention. MARKET INSIGHTS Customer Relationship Management (CRM) software empowers enterprises to proficiently oversee and scrutinize customer interactions and ... Read More
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Europe Customer Relationship Management Market Forecast 2023-2032
... manufacturing, healthcare, retail, and banking, industry-specific CRM solutions are gaining traction in Europe. These solutions offer specialized features and functionalities that cater to the specific needs of each industry. MARKET INSIGHTS The Netherlands, Germany, Italy, ... Read More
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United Kingdom Customer Relationship Management Market Forecast 2023-2030
... companies and the growing adoption of mobile CRM propel growth opportunities. MARKET INSIGHTS In the United Kingdom, significant emphasis has been placed on big data and big data analytics, primarily centered around customer intelligence enhancement ... Read More
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North America Customer Relationship Management Market Forecast 2023-2032
... prominent companies like Adobe, Oracle Corporation, and Microsoft Corporation drives growth prospects. MARKET INSIGHTS Canada and the United States are assessed for the North America customer relationship management market growth evaluation. Canada stands as a ... Read More
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Asia-pacific Customer Relationship Management Market Forecast 2023-2032
... Asia-Pacific. CRM systems that can be incorporated with mobile devices and social media platforms are necessary for effective customer engagement. As a result, the region offers ample growth opportunities. MARKET INSIGHTS China, Thailand, Indonesia, India, ... Read More
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The Collections Function of the Future — A Customer-Centric Approach
... rates."With regulations on collections evolving and impacting the market, lenders must adapt to the new environment with more customer-centric collection models. A better and more frictionless collections process that uses modern technologies, such as AI-driven ... Read More
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Emotion Analytics Market Size & Share Analysis - Growth Trends & Forecasts (2023 - 2028)
... 2028, at a CAGR of 15.93% during the forecast period (2023-2028). Artificial intelligence (AI) has brought in a wave of digital transformation; the limitation of AI to understand human emotion remains a challenge. However, in ... Read More
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CCaaS and CPaaS: Coexistence and Convergence
... center is transforming to cater to advanced requirements that include more personalized, proactive, intelligent, and omni-channel engagement, convergence between CCaaS and CPaaS providers and their portfolios is expected to intensify, mostly through strategic partnerships," said ... Read More
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Customer Experience Management Market Size, Trends and Analysis by Region, IT Infrastructure, Software Type, Service Type, Industry Verticals and Segment Forecast to 2030
... global Customer Experience Management (CXM) market by IT infrastructure, software type, service type, vertical, regional segments, and key opportunities in a concise format to help executives build proactive and profitable growth strategies. The Customer Experience ... Read More
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Global Customer Experience (CX) Outsourced Market (2023 Edition) – Analysis By Service Channel, End-User, By Region, By Country: Drivers, Trends and Forecast to 2029
... Customer Experience (CX) Outsourced Market (2023 Edition)” which provides a complete analysis of the Global Customer experience (CX) outsourcing Market industry in terms of market segmentation by service channel (Voice/Call Center Outsourced, social media/Chat/Web Outsourced, ... Read More
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