Customer Relationship Management (CRM) Market Research Reports & Industry Analysis

The 2024 Global Forecast for In-Store Analytics Market (2025-2030 Outlook)-High Tech & Emerging Markets Report , published by Barnes Reports, contains timely and accurate market statistics and forecasts on the market for over 50 countries. The product or service category is within the NAICS Computer ...

Attaining Experiential Value Parity with Customers Will Forge the Path Forward to Profitable Growth This IDC Perspective emphasizes the importance of achieving customer value parity for businesses to thrive and grow profitably. It highlights the need for companies to focus on delivering empathetic c ...

From GenAI to Data, Loyalty, and Personalization: Key Insights From NRF and Strategic Considerations on Retail Customer Experience in 2024 This IDC Perspective presents key insights into and strategic considerations regarding retail CX from NRF24. The NRF Retail Big Show 2024 emphasized the growing ...

Red Hat's Partner Program Investments Focus on Improved Engagement and Enhanced Customer Experience This IDC Market Note analyzes recent modifications to Red Hat's global partner engagement model and program framework designed to drive a globally consistent and simplified partner experience. Highlig ...

IDC PeerScape: Best Practices for Using Frontline Workforce Engagement Technology in Retail This IDC PeerScape looks at how leading retail brands have been successfully using frontline workforce engagement technology to retain, train, and empower their employees and solve operational problems. Retai ...

Southeast Asia CRM Analytics - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts 2019 - 2029 The Southeast Asia CRM Analytics Market size is estimated at USD 1.30 billion in 2024, and is expected to reach USD 2.40 billion by 2029, growing at a CAGR of 12.98% during the forecast p ...

Customer Care BPO Industry Research Report 2024 Customer Care BPO is a subset of outsourcing that involves the contracting of the operations and responsibilities of Customer Care business process to a third-party service provider. The Customer Care BPO market covers Onshore Outsourcing, Offshore Out ...

Siemens, Salesforce Partnership to Drive Customer-Centric Servitization in Manufacturing This IDC Market Note discusses the recently announced partnership between Siemens and Salesforce to integrate functionalities of their respective product life-cycle management (PLM) and customer relationship man ...

2024 Global Forecast for Activated Bleaching Earth (2025-2030 Outlook)-High Tech & Emerging Markets Report , published by Barnes Reports, contains timely and accurate market statistics and forecasts on the market for over 50 countries. The product or service category is within the NAICS Chemical Man ...

Global Customer Experience (CX) Outsourcing Services Growth Opportunities The global CX outsourcing services market is expected to expand throughout the forecast period due to the growing recognition of CX as a key competitive differentiator and compelling incentives for businesses to outsource thei ...

Customer Data Platform Market 2024-2028 The customer data platform market is forecasted to grow by USD 19.02 bn during 2023-2028, accelerating at a CAGR of 32.12% during the forecast period. The report on the customer data platform market provides a holistic analysis, market size and forecast, trend ...

Global Cloud-Based Financial Services CRM Market Professional Survey by Types, Applications, and Players, with Regional Growth Rate Analysis and Development Situation, from 2023 to 2028 This report elaborates on the market size, market characteristics, and market growth of the Cloud-Based Financial ...

Corrugated Packaging Software Market by Software Type (Customer Relationship, Design and Prepress Software, Enterprise Resource Planning (ERP) Software), Functionality (Inventory Management, Order Management, Packaging Design), End-Use Industry, Deployment - Global Forecast 2024-2030 The Corrugated ...

Convergent Billing Market by Solution (Customer Relationship Management, Mediation, Settlement & Payment Management), Service (Consulting Services, Customization Services, Managed Services), Deployment, Enterprise Size - Global Forecast 2024-2030 The Convergent Billing Market size was estimated at U ...

Advanced Analytics Market by Offerings (Services, Solution), Analytics Type (Big Data Analytics, Customer Analytics, Predictive Analytics), Business Function, Deployment, Organization Size, End-User - Global Forecast 2024-2030 The Advanced Analytics Market size was estimated at USD 40.31 billion in ...

Enterprise Software Market by Software (Business Intelligence Software, Content Management Software, Customer Relationship Management Software), Organization Size (Large Enterprises, SMEs), Vertical, Application, Deployment - Global Forecast 2024-2030 The Enterprise Software Market size was estimate ...

Healthcare CRM Market by Functionality (Cross-CRM, Customer Service & Support, Digital Commerce), Deployment mode (Cloud & Web-Based Model, On-Premise Model), End-Use - Global Forecast 2024-2030 The Healthcare CRM Market size was estimated at USD 17.72 billion in 2023 and expected to reach USD 18.92 ...

Hotel & Hospitality Management Software Market by Product (Booking & Reservation Software, Customer Relationship Management Software, Event Management Software), Deployment (On-Cloud, On-Premises), Organization Size, End-User - Global Forecast 2024-2030 The Hotel & Hospitality Management Software Ma ...

Software as a Service Market by Deployment Type (Hybrid Cloud, Private Cloud, Public Cloud), Application (BI & Analytics, Collaboration & Communication, Customer Relationship Management), Industry - Global Forecast 2024-2030 The Software as a Service Market size was estimated at USD 77.72 billion in ...

Customer Relationship Management Market by Solution (CRM Analytics, Customer Experience Management, Customer Service), Deployment (Cloud, On-Premise), Enterprise Size, End-Use - Global Forecast 2024-2030 The Customer Relationship Management Market size was estimated at USD 57.65 billion in 2023 and ...

Energy Cloud Market by Solution (Customer Relationship Management, Enterprise Asset Management, Reporting & Analytics), Service (Managed Services, Professional Services), Service Model, Deployment Model, Organization Size - Global Forecast 2024-2030 The Energy Cloud Market size was estimated at USD ...

Business Process Outsourcing Market by Service Type (Customer Services, Finance & Accounting, Human Resource), End use (BFSI, Healthcare, IT & Telecommunications) - Global Forecast 2024-2030 The Business Process Outsourcing Market size was estimated at USD 157.65 billion in 2023 and expected to reac ...

Cloud Business Analytics Market by Business Model (Subscription-Based, Utility (pay-per-use)), Product (Cloud-Based Social Media Analytics, Hosted Data Warehouses, Software-as-a-Service Business Intelligence), Industry - Global Forecast 2024-2030 The Cloud Business Analytics Market size was estimate ...

Hedge Fund Software Market by Module (Automated Workflows, Hedge Fund Compliance, Hedge Fund CRM & Capital Raising), Deployment Mode (On-Cloud, On-Premise), End-User - Global Forecast 2024-2030 The Hedge Fund Software Market size was estimated at USD 1.69 billion in 2023 and expected to reach USD 1. ...

Open Source CRM Software Market, By Type (Operational CRM, Analytical CRM, Collaborative CRM, and Other types), By Deployment Mode (On-premises, Cloud-based, and Hybrid), By Organization Size (Large Enterprises and Small & Medium Enterprises), By End-user Industry (BFSI, Retail, Healthcare, Telecom ...