General IT Services Market Research Reports & Industry Analysis

Implications of the xOps Survey for Virtualization Vendors This IDC Market Perspective highlights the implications of the xOps survey for virtualization vendors. As the population and skill set of IT operations shifts, virtual client computing and related technologies will have to adapt to a new gen ...

How More Automation in IT Service Management Makes User Experience More Important than Ever This IDC Market Perspective discusses how tech support leaders turn to automation and AI to support complex technology without staff increases. Tech support leaders report that automation and AI features in ...

Generative AI in IT Service Management: Guidance and New Developments in 3Q23 This IDC Perspective discusses generative artificial intelligence (GenAI) guidance and specific announcements related to IT service management (ITSM). As organizations increasingly explore GenAI, IT operations is one of t ...

Global Economic Shifts and Reskilling Growth Opportunities-2040 Macroeconomic Forces, Technological Advancements, and Business Model Transformation Drive Life-long Learning and Skilling Initiatives Talent reskilling has emerged as a pivotal response to the evolving demands of industries and the work ...

Executive Interview With the Regional Director of IT for the Island of Madeira This IDC Perspective discusses how islands can become leaders in digital innovation and effective sandboxes to pilot and then scale new and emerging technologies from 5G to digital twins. IDC research highlights several f ...

India Enterprise ICT Market Analysis and Future Outlook by Segments (Hardware, Software and IT Services) Summary The India Enterprise ICT Country Intelligence Report, a new Country Intelligence Report by GlobalData, summarizes key findings from GlobalData’s ICT Customer Insight Survey carried out in ...

Singapore Enterprise ICT Market Analysis and Future Outlook by Segments (Hardware, Software and IT Services) Summary The Singapore Enterprise ICT Country Intelligence Report, a new Country Intelligence Report by GlobalData, summarizes key findings from GlobalData’s ICT Customer Insight Survey carrie ...

Unified Workspaces Software Market - Global Unified Workspaces Software Industry Analysis, Size, Share, Growth, Trends, Regional Outlook, and Forecast 2023-2030 - (By Type Coverage, By Application Coverage, By Geographic Coverage and Leading Companies) Unified Workspaces Software Market Soars with 1 ...

Managed Services Market by Service Type (Managed Security Service, Managed Network Service, and Managed IT Infrastructure and Data Center Service), Deployment Type (On-premises and Cloud) Vertical and Region - Global Forecast to 2028 The managed services market size is expected to grow from USD 275. ...

USA IT Service Market Size & Share Analysis - Growth Trends & Forecasts (2023 - 2028).pdf The United States IT Services Market size is estimated at USD 217.23 billion in 2023, and is expected to reach USD 306.10 billion by 2028, growing at a CAGR of 7.10% during the forecast period (2023-2028). The ...

IT Outsourcing Market Size & Share Analysis - Growth Trends & Forecasts (2023 - 2028) The IT Outsourcing Market size is expected to grow from USD 585.57 billion in 2023 to USD 701.88 billion by 2028, at a CAGR of 3.69% during the forecast period (2023-2028). Key Highlights With digital trans ...

Global Network Detection and Response (NDR) Market (by Deployment, Component, Application, & Region): Insights & Forecast with Potential Impact of COVID-19 (2022-2026) Market Insight: In recent years, networks have become increasingly important to modern communication. Many businesses rely on networ ...

Site Reliability Engineering: Establishing a Foundation for Maturity and Understanding SLIs and SLOs This IDC Perspective provides considerations for establishing a site reliability engineering (SRE) team and suggests key practices for maturing SRE teams and creating and understanding SLIs and SLOs. ...

Why Infrastructure and Platform Engineering Teams Should Be a Strategic Investment for C-Suite Leaders This IDC Market Note provides an overview on infrastructure and platform engineering teams and how IT executive teams utilize the practices to deliver improved developer (and customer) experiences, ...

The Four Value Pillars: Measuring and Communicating IT Operations Business Value with the C-Suite This IDC Market Note analyzes the four major pillars of business value that IT operations executives can use to measure and report on the progress and success of their initiatives in business terms. CIO ...

The research report titled “Infrastructure-as-a-Service Market by Offering (Compute, Storage, Others), Deployment (Public, Private, Hybrid), Organization Size, Application (Hosting, Others), Sector (IT & Telecommunications, BFSI, Others), & Geography— Global Forecasts to 2030”, provides in-depth ana ...

Innovation and Adaptation: TCS Analyst Day 2023 This IDC Perspective discusses Tata Consultancy Services' (TCS') 2023 Analyst Day, which covered topics ranging from new applications of generative AI to the firm's strategic partnerships and growth plans. This event showcased the wide range of service ...

Global Remote Infrastructure Management Market - 2023-2030 Global Remote Infrastructure Management Market reached US$ 38.9 billion in 2022 and is expected to reach US$ 83.5 billion by 2030, growing with a CAGR of 8.7% during the forecast period 2023-2030. Remote infrastructure management allows orga ...

Worldwide IT Operations Management Software Market Shares, 2022: Steady Growth Despite Economic Headwinds This IDC study provides insight into the worldwide IT operations management (ITOM) software market for 2022, including total revenue, top vendor market share, and growth rates. The study also in ...

System Integration Services Market by Service Type (Infrastructure Integration Services, Enterprise Application Integration Services, and Consulting Services), Vertical (BFSI, Government & Defense, and Healthcare) and Region - Global Forecast to 2028 The global system integration services market is ...

Japan Cloud Computing Market Assessment, By Type [Public Cloud, Private Cloud, Hybrid Cloud, and Multi-Cloud], By Service [SaaS, PaaS, IaaS, FaaS, and XaaS], By End-user [BFSI, Education, Healthcare, IT & Telecommunications, Media & Entertainment, Retail, Automotive & Transportation, and Others], By ...

Why You Shouldn't Fire Your CDO This IDC Perspective summarizes findings from the 17th annual Chief Data Officer and Information Quality (CDOIQ) Symposium held in July 2023 and provides guidance on the role and skills of the chief data officer (CDO). "CDOs are often tasked with the impossible — fixi ...

Network Observability: Driving Tactical and Strategic Gains This IDC Perspective discusses how network observability solutions represent the next generation of network management and serve as the right match at the right time for the hyper-connected digital business model. Continual and comprehensiv ...

Changing Perspectives on the Frontline Worker: The Impact of Technology, Skills, and Automation This IDC Perspective offers a forward-thinking approach for enterprises to recognize the importance of technology for their frontline workforce. Frontline workers often face unique technological and organ ...

Software-Defined Industrial Automation: An Update This IDC Perspective provides an update on the state of software-defined industrial automation. There have been many transformational shifts in industrial operations over the years. The current shift has been largely about extraction and use of opera ...