NelsonHall’s Customer Management Services (CMS) profile on Xerox Services is a comprehensive assessment of Xerox Services’ offerings and capabilities designed for:
Sourcing managers monitoring the capabilities of existing suppliers of CMS and identifying vendor suitability for CMS RFPs Vendor marketing, sales, and business managers looking to benchmark themselves against their peers Financial analysts and investors specializing in the support services sector.
Key Findings & Highlights
In January 2016, Xerox announced a split into two companies, one holding its document technology and the other its business process outsourcing business. Today, Xerox Services’ CMS operation has ~54k FTEs in 160 contact centers in 26 countries, supporting 30 languages.
It offers customer management services in:
Customer care Sales Technical support Collections Consultancy and analytics.
Scope of the Report
The report provides a comprehensive and objective analysis of Xerox Services’ CMS offerings and capabilities, and market and financial strengths, including:
Identification of the company’s strategy, emphasis, and new developments Analysis of the company’s strengths, weaknesses, and outlook Revenue estimates Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts Analysis of the company’s offerings and key service components Analysis of the company’s delivery organization including the location of delivery locations.