Xerox - Learning BPO
Who Is This Vendor Assessment For?
NelsonHall’s Learning BPO (LBPO) vendor assessment for Xerox Global Learning Services (GLS) is a comprehensive assessment of Xerox GLS’ LBPO offering and capabilities, designed for:
Sourcing managers monitoring the capabilities of existing suppliers of LBPO and identifying vendor suitability for LBPO RFPs
Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
Financial analysts and investors specializing in the LBPO sector.
Key Findings & Highlights
Xerox Services is a HR BPO provider offering learning BPO (LBPO) as a standalone service or integrated within wider multi-process HRO contracts. The learning business goes to market as Xerox Global Learning Services (GLS).
LBPO services include: learning strategy and consulting; learning content and curriculum design and development; learning delivery; learning administration, vendor management/ strategic sourcing; and learning technology management.
In the last year, Xerox LS has experienced a decline in larger LBPO bundles. New learning deals tend to have one or two learning functions in scope.
For its LBPO services, Xerox GLS primarily targets large domestic and multinational organizations headquartered in the U.S. and Europe with more than 10k employees.
Activity in 2014 consisted of both new selective LBPO wins as well as standalone learning service contracts with just one learning tower in scope. It also renewed a couple of existing clients, and extended its contract with a pharmaceutical company.
Scope of the Report
The report provides a comprehensive and objective analysis of Xerox GLS’ LBPO offering, capabilities, and market and financial strength, including:
Identification of the company’s strategy, emphasis, and new developments
Analysis of the company’s strengths, weaknesses, and outlook
Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
Analysis of the company’s offerings and key service components
Analysis of the company’s delivery organization including the location of delivery locations.
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