Transcom - CX Services in Retail and CPG

Transcom - CX Services in Retail and CPG

Who Is This Vendor Assessment For?
NelsonHall’s Customer Experience Services in Retail and CPG report on Transcom is a comprehensive assessment of Transcom offerings and capabilities designed for:
• Sourcing managers monitoring the capabilities of existing suppliers of CXS and identifying vendor suitability for CXS RFPs
• Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
• Financial analysts and investors specializing in the support services sector.

Key Findings & Highlights
In August 2018, Transcom acquired Awesome OS. Awesome OS provides customer care, sales, back-office such as data and order entry, social media services, graphic design, and web development, targeting the North American retail sector.

Scope of the Report
The report provides a comprehensive and objective analysis of Transcom customer experience services offerings and capabilities, and market and financial strengths in the retail and CPG sectors, including:
• Identification of the company’s strategy, emphasis, and new developments
• Analysis of the company’s strengths, weaknesses, and outlook
• Revenue estimates
• Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
• Analysis of the company’s offerings and key service components
• Analysis of the company’s delivery organization including the location of delivery sites.