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Sutherland - Healthcare Provider BPS

Sutherland - Healthcare Provider BPS

Who Is This Vendor Assessment For?

NelsonHall’s Healthcare Provider BPS profile on Sutherland is acomprehensive assessment of Sutherland’s offerings and capabilitiesdesigned for:
Sourcing managers monitoring the capabilities of existing suppliers ofHealthcare Provider BPS services and identifying vendor suitability for Healthcare Provider BPS RFPs
Vendor marketing, sales, and business managers looking tobenchmark themselves against their peers
Financial analysts and investors specializing in the support servicessector.

Key Findings & Highlights

This NelsonHall vendor assessment analyzes Sutherland’s offerings and capabilities in the Healthcare Provider BPS sector.Sutherland is one of a number of BPS vendors analyzed in thiscomprehensive industry analysis.Sutherland Global Services is a privately held global provider of BPO and technology management services founded in 1986, and headquartered in Rochester, New York. Sutherland Healthcare Solutions (Sutherland) is a wholly owned subsidiary of Sutherland Global Services, providing services to healthcare payers, providers, and population health entities (ACOs etc.).

Scope of the Report

The report provides a comprehensive and objective analysis ofSutherland’s Healthcare Provider BPS offerings and capabilities, and market and financial strengths, including:
Identification of the company’s strategy, emphasis, and newdevelopments
Analysis of the company’s strengths, weaknesses, and outlook
Revenue estimates
Analysis of the profile of the company’s customer base including thecompany’s targeting strategy and examples of current contracts
Analysis of the company’s offerings and key service components Analysis of the company’s delivery organization including the location of delivery locations.


1. Background
2. Revenue Summary
3. Key Offerings
4. Delivery Capability and Partnerships
4.1 Delivery capabilities, tools and technology
4.2 Partnerships
5. Target Markets
5.1 Client base
5.2 Client examples
6. Strategy
7. Strengths & Challenges
7.1 Strengths
7.2 Challenges
8. Outlook

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