Mercer - Next Generation H&W Administration

Mercer - Next Generation H&W Administration

Who is This Vendor Assessment For?
NelsonHall’s Cloud HR Transformation Services profile on Mercer is a comprehensive assessment of Mercer offerings and capabilities, designed for:
• Sourcing managers monitoring the capabilities of existing suppliers of H&W Administration and identifying vendor suitability for H&W Administration RFPs
• Vendor marketing, sales, and business managers looking to managers developing strategies to target service opportunities and benchmark themselves against their peers
• Financial analysts and investors specializing in the H&W Administration sector.

Key Findings & Highlights
This NelsonHall vendor assessment analyzes Mercer’s offerings and capabilities in H&W Administration services.
Mercer, headquartered in New York and a wholly-owned business of MMC, is a global leader in redefining the world of work, reshaping retirement and investment outcomes, and delivering health and well-being services. Mercer has 25k employees across 44 countries and is organized into three business segments (with the share of Mercer’s global 2019 revenues):
• Health (36%): benefit strategy and design, individual and voluntary benefits, benefit plan management and brokerage services, specialty health and benefits, benefits administration, and international consulting. Outside the United States, these services are provided under ‘Mercer Marsh Benefits’.

• Wealth (47%), consisting of:
 Retirement Consulting and administration (27%)
 Investments/Investment Management (20%)
• Career (17%): leadership and organization performance, technology solutions, workforce analytics and planning, communication, rewards, executive compensation, mobility and Workday deployment.

The Health and Wealth divisions comprise the majority of its benefits administration business. Outside the U.S., its health and benefits business, it services ~4k clients, and NelsonHall estimates Mercer has ~475 global benefits administration clients (excluding the US) with ~2m participants.

Mercer began offering benefits administration in 1937 and first established its H&W administration business in 1996. In 2014 it introduced the Mercer private exchange solution (Mercer Marketplace). It managed the businesses separately: benefits administration and the private exchange. It still has customers that use the private exchange with a co-sourced administration solution. In 2018 it merged these two businesses into one and targeted a more bundled service offering., now known as Mercer Marketplace 365+SM. It now has 264 clients with over 1 million lives on the Mercer Marketplace 365+ platform.

Scope of the Report
The report provides a comprehensive and objective analysis of Mercer’s H&W Administration services offerings and capabilities, and market and financial strengths, including:
• Identification of the company’s strategy, emphasis, and new developments
• Analysis of the company’s strengths, weaknesses, and outlook
• Revenue estimates
• Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
• Analysis of the company’s offerings and key service components
• Analysis of the company’s delivery organization including the location of delivery locations.


1. Background
2. Revenue Summary
3. Key Offerings
4. Delivery Capability and Partnerships
5. Target Markets
6. Strategy
7. Strengths & Challenges
7.1. Strengths
7.2. Challenges
8. Outlook

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