Infosys - Next Generation Application Outsourcing
Who Is This Vendor Assessment For?
NelsonHall’s Next Generation Application Outsourcing VendorAssessment for Infosys is a comprehensive assessment of Infosys’ nextgeneration application outsourcing offerings and capabilities designed for:
Sourcing managers monitoring the capabilities of existing suppliers ofIT services and identifying vendor suitability for cloud infrastructuremigration and management services
Vendor marketing, sales and business managers looking to benchmarkthemselves against their peers
Financial analysts and investors specializing in the cloud infrastructuremigration and management sector.
Key Findings & Highlights
Headquartered in Bangalore, Infosys was founded in 1981 in Pune by agroup of seven programmers. It became a public limited company in Indiain June 1992 and was listed on NASDAQ in 1999, having set updevelopment centers in several Indian cities to serve the global market.Infosys’ largest business segments are focused on the development,testing, and management of client applications. In FY 2016, thisaccounted for more than 75% of its total revenues.For CY 2015, Infosys reported total revenues of $9.2bn. NelsonHallestimates Infosys application management services revenues (whichinclude application development, maintenance, testing and packagedservices) accounts for ~75% of this ($7.2bn).NelsonHall estimates that~71% (~$4.9bn) of the application managementservices revenues are associated with next generation applicationoutsourcing.In addition to adjacent offerings such as dedicated testing and digital andintegration services, Infosys segments its application services work intoapplication development and maintenance (ADM) and package services(which covers consulting, implementation and support of packagedsoftware packages from vendors such as Oracle and SAP).Excluding its BPS services, Infosys has a global resource pool of ~149k.Of this, ~44k are focused on application development and maintenance,~43k on packaged services and ~7k on digital and integration services.Infosys has 100 global development centers from which it deliversapplication services. It organizes its delivery around a number of centersof excellence within these centers, in a hub and spoke model. Its agileand DevOps services include personnel located across multiple locationsin US, Mexico, Belgium, U.K., Switzerland, Singapore, Sydney,Melbourne, Japan and France.Application services make up a significant majority of Infosys’ revenuesand therefore receive a significant focus. With Dr. Sikka taking over therole of CEO (coming from software company SAP), a significant focus hasshifted from resource-centric models to developing frameworks and toolsto increase automation and cognitive capabilities. These have includedtailored solutions for target industry verticals, toolsets to increase deliveryefficiency and effectiveness, and Infosys Mana, which directly impactsapplication delivery effort. These new capabilities align well with thedelivery of next generation application services and enable Infosys to move beyond its time and materials, legacy package solution applicationmanagement core.
Scope of the Report
The report provides a comprehensive and objective analysis of Infosys’next generation application outsourcing offerings, capabilities and marketand financial strength, including:
Analysis of the company’s offerings and key service components
Identification of the company’s strategy, emphasis and newdevelopments
Analysis of the profile of the company’s customer base including thecompany’s targeting strategy and examples of current contracts
Analysis of the company’s strengths, weaknesses and outlook.
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