Infosys BPO - Customer Management Services

Infosys BPO - Customer Management Services

Who Is This Vendor Assessment For?
NelsonHall’s payroll services vendor assessment for Infosys is acomprehensive assessment of Infosys’ payroll service offering andcapabilities, designed for:

Sourcing managers monitoring the capabilities of existing suppliers ofpayroll outsourcing and identifying vendor suitability for payroll processoutsourcing RFPs
Vendor marketing, sales, and business managers looking tobenchmark themselves against their peers
Financial analysts and investors specializing in the support servicessector
HR and payroll decision makers.

Key Findings & Highlights
Infosys Limited is an Indian multinational which provides businessconsulting, information technology and outsourcing services. Thecompany is still relatively new in the payroll service space; it has 11payroll clients, eight of which include payroll services as part of a widerMPRHO scope, and three of which have payroll only contracts.Infosys offers a fully managed payroll outsourcing model, with or withoutcontact center services, delivering ~5.5m payslips per year to ~310kemployees.It has focused on growing its end to end payroll services, with ~25% of itsrevenues coming from managed services clients, and 75% coming frompayroll contracts which incorporate other HRO services such as HRadmin and helpdesk.Payroll is focused on and generates revenue across:

Asia Pacific, led by Australia/New Zealand, followed by mainland Asia
The Americas, led by the U.S.
EMEA, led by the U.K., followed by Benelux.

Scope of the Report
The report provides a comprehensive and objective analysis of Infosys’payroll outsourcing offering, capabilities, and market and financialstrength, including:

Identification of the company’s strategy, emphasis, and newdevelopments
Analysis of the company’s strengths, weaknesses, and outlook
Revenue estimates
Analysis of the profile of the company’s customer base including thecompany’s targeting strategy and examples of current contracts
Analysis of the company’s offerings and key service components
Analysis of the company’s delivery organization including the location,size and scale of delivery locations and their activities.

1. Background
2. Revenue Summary
3. Key Offerings
3.1 Pricing and Commercial models
4. Delivery Capability and Partnerships
4.1 India
4.2 Europe
4.3 U.S.
4.5 Philippines
4.6 China
4.7 Technology
5. Target Markets
6. Strategy
7. Strengths & Challenges
7.1 Strengths
7.2 Challenges
8. Outlook

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