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IBM - Learning BPO

IBM - Learning BPO

Who Is This Vendor Assessment For?

NelsonHall’s Learning BPO (LBPO) vendor assessment for IBM is a comprehensive assessment of IBM’s LBPO offering and capabilities, designed for:

Sourcing managers monitoring the capabilities of existing suppliers of LBPO and identifying vendor suitability for LBPO RFPs

Vendor marketing, sales, and business managers looking to benchmark themselves against their peers

Financial analysts and investors specializing in the LBPO sector.

Key Findings & Highlights

IBM is an HR BPO provider offering learning BPO (LBPO) as a standalone service, as part of a talent management offering, or integrated within wider multi-process HRO contracts.

LBPO services include learning strategy, learning design, learning content, learning delivery, learning administration, learner experience, learning technology, and learning analytics.

In the last two years, contract activity has largely focused on selective LBPO services, with a few learning services contracts focused on one learning function, such as learning administration.

IBM primarily targets the large market for its LBPO services.

Activity in 2014 consisted of new selective LBPO wins and standalone learning service contracts with just one learning tower in scope.

Scope of the Report

The report provides a comprehensive and objective analysis of IBM’s LBPO offering, capabilities, and market and financial strength, including:

Identification of the company’s strategy, emphasis, and new developments

Analysis of the company’s strengths, weaknesses, and outlook

Revenue estimates

Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts

Analysis of the company’s offerings and key service components

Analysis of the company’s delivery organization including the location of delivery locations.


1. Background
2. Revenue Summary
3. Key Offerings
4. Delivery Capability and Partnerships
5. Target Markets
6. Strategy
7. Strengths & Challenges
8. Outlook

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