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HGS - Business Process Transformation through RPA and AI

HGS - Business Process Transformation through RPA and AI

Who Is This Vendor Assessment For?
NelsonHall's Business Process Transformation throough RPA & AI profile of HGS is a comprehensive assessment of HGS' automation-centrics services offeringss and capabilities in support of business process transformation within both front-office and industry-specific processes and is designed for:
- Sourcing managers monitoring the capabilities of existing suppliers to deliver process transformation and automation using RPA andor AI technologies and identifying vendor suitability for RFPs seeking automation-led process transformation or business process services
- Vendor marketing, sales and business, managers looking to benchmark themselves agaisn their peers
- Financial analysts and investors specializing in the support sservices sector

Key Findings & Highlights
HGS brands itss RPA and AI based offerings within the HGS Automaed ENterprise, which covers both front-office and industry specific & back-office automation

HGS has its own proprietary automation platform, DigiCX, for front-office automation. DigiCX incoporates third-party platforms extensively with, for examples, RPA solutions used for agents assistance within its DigiAMBASSADOR offering to retrieve data from, or post data to, client systems.

In addition, HGS uses third-party RPA platforms in support of industryspecific

and back-office processing through support for transaction
processing and record updating, research and post interaction surveys,
and reporting.

Scope of the Report
The report provides a comprehensive and objective analysis of HGS’
offerings, capabilities, and market presence in support of business
process transformation through the application of RPA and AI technology
including:
• Analysis of the company’s offerings and key service components for
achieving business process transformation through the application of
RPA and AI technology
• Analysis of the company’s delivery organization for delivering
business process transformation through the application of RPA and
AI technology
• Analysis of the profile of the company’s RPA and AI-based services
customer base, including the company’s targeting strategy and
examples of current contracts
• Revenue estimates for the company’s RPA and AI-centric services
• Identification of the company’s strategy, emphasis and new
developments in support of business process transformation through
the application of RPA and AI technology
• Analysis of the company’s strengths, weaknesses and outlook in
achieving business process transformation through the application of
RPA and AI technology


1. Background
2. Revenue Summary
3. Key Offerings
4. Delivery Capability and Partnerships
5. Target Markets
6. Strategy
7. Strengths & Challenges
7.1 Strengths
7.2 Challenges
8. Outlook

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