Global CX Service Market Forecast: 2020-2024

Global CX Service Market Forecast: 2020-2024

Who is This Vendor Assessment For?
The purpose of this study is to provide vendors and users with a market forecast of the global customer experience services market by geography and service type.

The study complements the market assessments and analyses that are produced within NelsonHall’s CX Services Subscription Services, and is designed for:
• Marketing, sales and business managers developing strategies to target service opportunities within the customer experience services market
• Executives in purchasing organizations seeking an understanding of:
– The customer experience services market
– The segmentation of the customer experience services market
– Vendor market shares in customer experience services.
• Consultants advising clients on vendor selection
• Financial analyst specializing in the CX Services sector.

Scope of the Report
The report provides a forecast for the global CX Services outsourcing market overall and by geography and by service line. It covers the following:
• The CX service market size for 2019 and the forecast for the customer experience services market through 2020 to 2024
• The business process services market size and forecast for North America, specifically covering the U.S. and Canada; EMEA, specifically covering U.K., France, Germany, and Italy; Asia Pacific: and Latin America.


1. Introduction
2. Executive Summary
3. CX Services Market Forecast by
Geography
North America
EMEA
Asia Pacific
Latin America
4. CX Services Forecast by Service Type
5. Reconciliation

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